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"The hotel's location is fantastic. It's just a 10-minute walk to Darling Harbour or the University of Sydney (USYD), and about 15 minutes on foot to Chinatown. There's also a small park right downstairs, and the area is surprisingly quiet – truly a peaceful retreat amidst the city's hustle and bustle. The room itself is quite spacious and even includes a small balcony. Considering Sydney's prices, getting a hotel like this for the cost is absolutely excellent value for money!"

"It’s was an okay experience, everything was alright but staff were not very knowledgeable about the hotel. I asked if there was a freezer I could store my food in and both of the receptionist said no. I also ask if they could store it for me and they said they didn’t have one. When I go up to the room, they have the freezer. Also TV connection for Netflix or YouTube most likely won’t work. Connection is unstable. Breakfast is okay but not too many options. When I ask the two receptionist for umbrella , they say the hotel don’t have umbrella for the guests at all, which I think is odd. Decent stay but value for money is so so, rooms were a bit too small as well."

"Our room was on the 27th floor, and the view was absolutely stunning, offering simultaneous glimpses of the Opera House and Harbour Bridge. The decor leaned towards a classic, somewhat dated style; the old-fashioned separate hot and cold water taps were a bit inconvenient, and there was no smart toilet. However, I personally found the bedding more comfortable than at the Crowne Plaza. Room service is available, and the meal prices aren't significantly higher than regular restaurants outside. There's a $10 trolley fee added to each order. Ordering breakfast is definitely worth it for those Instagram-worthy photos. The Shangri-La is more conveniently located, closer to Circular Quay and Wynyard, but do note that the hotel is situated on a hilltop. If you have luggage or are traveling with elderly companions, you'll pretty much have to take a taxi, as there's a steep uphill climb to reach the hotel, which I'd estimate at nearly 40 degrees [crying emoji]."

"First impressions for my 4-night stay were bad, and although things did improve after that, I don't plan to stay here again. When I arrived to check-in, I was early, and reception said they could check me in early but I would have to pay a $40 fee, not something I’ve experienced in any other hotel in Sydney or anywhere else in the world. Then when paying the security deposit straight after that, I asked if I could use Apple Pay and they said I could but the fee would be $100 rather than $10, leaving me wondering what the next fee I would be asked for would be. They then decided to check me in without the $40 fee, and I used a card for the security deposit. Management insisted that these are their policies, meaning that people who like me don't like this money-centred approach need to choose other hotels. The room was also small, and there’s no kettle. Yes there’s coffee in reception but it’s much more convenient to have it in the room, and this facility is standard in other Sydney hotels. The air conditioner in the room also didn't work properly, but a positive was that hotel reception readily moved me to another room. Although this room was the same room type, it had a better layout and I ended up staying a further night. Cleanliness of the rooms is excellent, and the housekeeping staff were very friendly. Location is also excellent, being just a 5-minute walk from Central Station."

"I spent most of my trip alone in my room. On November 5, I went out to take a picture around the opera house and I wore sunglasses that day. That night, I cleaned and put them on my desk. On my way to lunch on November 6, a housekeeper cleaned the embankment. I never cleaned it, and I just received towels! I almost stayed in my room that day, too. The next morning, while I was getting ready to go to the observatory, I realized that my sunglasses were missing. These are high-quality black sunglasses with a purple case. I'm not sure how this happened. I was going to take a picture"

"The hotel is very nice and well located. The staff is super kind and friendly. Public transport is very close to the hotel, and if you like walking, the Opera House is about 40 minutes away on foot. The only downside is that the room wasn’t cleaned properly — one day the bed wasn’t made well, there were no new towels, and another day the room wasn’t cleaned at all. The cleaning service could definitely be improved, in my opinion."

"Good transportation link with trains, subways and light rails for airport and Sydney centre. Nearby big Woolworths supermarket, shops, cafe and restaurants. Hotel is a little hard to find as it’s not a grand entrance and attached to a residential building complex. Staff are friendly with smiles, amenities workable though WiFi is a bit unstable but overall good value for money in such central location. There’s a roof top terrace w/a small pool too."

"The hotel is located in a fantastic location, just opposite a shopping mall. I had a pleasant stay here. The only cons are: The toilet is a bit run down. Due to the apartment being so well located, it means that the pubs beside it can get a bit noisy at night, especially on the weekends."

"The hotel is a bit old and the rooms aren't very spacious. Service is pretty standard, though the front desk staff were great. Housekeeping needed a reminder, but that's just how it is in Sydney. The biggest plus is its fantastic location – just a 2-minute walk from the Chinatown light rail station, and Hyde Park and other attractions are all within walking distance."

"This was one of the best experiences we have had in Australia. We finally found a resort that values its customers and provides what you expect from a five star luxury hotel. Vivien from the front office was amazing, upgrading our room and making my birthday unforgettable. Thank you and keep up the fantastic work."