Meriton Hotels in Sydney

1. The hotel is in a very good location, convenient for taking the subway, shopping or eating. 2. The room is clean and comfortable, with a complete gym and swimming pool sauna. 3. The receptionist is very professional and friendly. I particularly like the Korean receptionist (Jooeun). She is cute! I wish I could be friends with her, and I regret not asking to take a photo with her.

Overall room was clean, however the USB port in the bedroom did not work, the alarm clock was not set and had an extremely annoying buzz, resulting in I had to unplug it anyway. The directions to the parking was extremely poor, no mention of a lift being used or what to expect. I suggested a flyer could be done to answer any questions for customers needing to use the car park service. There was little to no engagement of the staff about this and were only able to restate the poor information that was already given. I felt like a number and not a paying customer. It would seem your attention to details is lacking, and this would flow down from management to floor staff.

I stayed at Meriton for 9 nights with my son in Oct 2022. The location is excellent, with the Townhall train station & light rail located within 2mins walk from the building. There is also a Woolworths next block. The major shopping district is within less than a minute walk / located at the next light rail station, QVB station. One of my biggest pet peeve, are the lifts, there are 3 of them and they run from carpark levels all the way till the top floor which is probably in the 50s, we had to wait really long to take the lifts. Meriton apparently leases out their carpark lots too, hence the wait for the lifts is even longer during weekends when there’s a mix of the existing room guests, new guests checking in with their luggages as well as the people picking up their cars from the carpark. It’s just a hot mess. Meriton should really consider segregating the lifts to serve different floors. And have the people who are picking up their cars, to use other lifts instead of main lobby lifts. I like how the room is equipped with a Washer & dryer, was able to have clean set of clothings everyday. I couldn’t start the dryer, called for help and had to wait more than 30mins, the handyman only came after my second call. Although I stayed at the property for 9 nights, the room-keeping was very basic , just a change of new set of towels, bed was made, disposal of rubbish and replenishment of condiments (like coffee, creamery and sugar) and bathing supplies. No vacuuming of floor or washing of the bathroom, hence the room is dusty and the bathroom especially the rubber tubings surrounding the glass door has mould too. Also, the frequency of house-keeping was inconsistent, initially was once every 3 days for first 6 days and then it became everyday. In conclusion, it’s still an excellent place to stay because of strategic location but do manage your expectations when it’s comes to the upkeep of the rooms, the hotel lifts and level of services. By the way, when I was there, the hotel lobby was undergoing renovation, so hopefully the lift situations improve.

I had booked two 3 BR suites. We have all stayed there before and enjoyed the location, size of the suites etc. However this time we had some serious concerns and none of the 10 people in my party are likely to stay there again. We arrived at 3 pm to check in – the advertised time. Our suites were not ready but we were told it would be 10 minutes until one of them was. It was almost an hour and a half! Then the second one was ready about another 20-30 minutes after that. This was completely unacceptable. We were given a key to the arrivals lounge and assured there would be tea, coffee etc available. It was a small room, with multiple groups squeezed in, and with no access to running water, so the coffee machine etc were not much use. The two units were OK, but very tired looking – especially the couches. For the price we paid, we expected better. There had been some mix up with my credit card when we checked in, and it turned out that I was charged twice for one room, and reception rang TWICE at around 10 pm to talk to me about it. Again, this was unacceptable.

+Well equipped suites. Felt I was living at home in a different country. +Multiple entry parking provided and hotel is just opposite a mall. +Near to parks and the freeways - Check in time is not flexible. I landed in an early morning flight and waited nearly 6 hours. I would not mind paying a bit more like the late check out fee - Was told room service or housekeeping is only done once a week by front desk staff when I called them. So if your stay is more than 3 days, then good luck in keeping your room tidy and clean - Balcony was not so clean and saw dried up bird droppings on the glass. From the looks of it, it has been there quite sometime - Some of the utensils are not clean. For instance, I took out the knife from the drawer and it was oily and looked dirty

Very convenient and clean. Very close to the airport and close to the subway to the city center. There is a large supermarket near the subway, making shopping very convenient. The kitchen is fully equipped with all the utensils. I bought steak, bread and milk from the supermarket, and I make breakfast and dinner by myself every day. Highly recommended, very cost-effective.

The room is in a very good location, right in the lively Chatswood, very close to the subway station, less than 5 minutes' walk. There are many kinds of delicious food nearby to choose from. The room is relatively large, so if you have time to cook, you can choose here. There is no breakfast in the hotel, which is a bit inconvenient for people like me who are staying temporarily for a day, so I have to use instant noodles to solve the problem.

The hotel itself is great, clean and everything you need but sadly the pool/spa/sauna and gym area weren’t available yet and would have been great to know before booking as would have chosen another hotel. The rooms are very spacious

Everything was great, the lady who checked me in was very efficient. The only thing was there wasn't any coffee in the the room but thats ok. Parking isn't guarranteed, which could be a worry. You could check in, then go out on business then come back in the evening and not have a parking spot if the hotel was full, even though you pay up front in advance. That could be annoying at the end of a long day. But otherwise all was good and will stay again.

The hotel was superb - location, amenities, service, space, cleanliness. Mascot is a great place to stay, there are plenty food options and the train goes to city centre and airports (both domestic & international). Definitely would go back to Meriton Suites.