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Latest Hotels Reviews for Tallahassee

Holiday Inn & Suites Tallahassee Conference Ctr N
4.4/597 Reviews
I knew it might be an issue not having my ID for check in (I had left my wallet at home in Jacksonville) so I had called Holiday Inn earlier in the day to ask if a photo or FaceTime with my ID would be sufficient. The woman that answered the phone said yes at 12:19 on the day of check in. I then checked in at 7:15 and was told a physical ID was required due to corporate policy. I told them I had called to ask prior to arriving. Why would I just show up to the hotel without an ID in hand without asking first? The manager then insinuated that I lied about calling even after I showed him my call log on my phone, saying “there was no woman answering the phone at 12:19”. I am an out of town physician that works full time right across the street from the hotel. Did he really assume that I would be foolish enough to chance check in without asking about an ID requirement earlier in the day? Furthermore, had that employee been competent and told me the CORRECT answer earlier in the day, I could’ve booked a VRBO but instead had to scramble for lodging, all in between 12 hour ER shifts. All of their employees should be well versed in corporate policies. In addition, this manager should’ve responded with “I’m sorry I don’t know who that could have been but I will find out” but instead implied that I was lying. My friend just sold his house and I was going to start staying at this hotel 8-10 nights/month but this obviously has changed things.

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