We arrived in the evening as a stop on our Big 2022 Road Trip. We were greeted by a friendly desk attendant in a non-air-conditioned lobby. We received our room cards and were instructed to ”park behind the partying contractors in the parking lot”. We let the ranchera music serenade us as we parked in a very busy lot for that late at night and proceeded past the picturesque courtyard and through the debris-strewn hallways to our room. We opened the ”experienced” door and saw a large room with a newer hardwood floor - but couldn't see much, as several light bulbs were broken or unplugged in the room and bath. Also, the AC was set at 61 degrees, but wasn't cooling at all - we removed the cover and saw that much of the AC mechanism was covered in crud and also iced up. We put a fan on the AC ice to melt it and see if it would work better and began to move in. Once Jose (a really nice maintenance man) brought bulbs and re-plugged some lights, we could see the walls were rather stained and the floor not exactly clean. The large flat-screen TV was good, but there was no remote. We went back to the front desk and asked for hand towels (none in the room) and a remote. We received a remote, but were told no towels at all were available in the evening. We settled in the warm and humid room and tried to relax, thankful that the walls did shut out all the festivities outside. But that's when we saw a small army of cockroaches swarm our bags on the table under the TV looking to share our snacks. We went to bed, but the AC never worked properly and we think the cockroaches stole some of our good cookies. We replenished our ice at the machine and went on our way. We wanted to speak with a manager, but after a somewhat long wait (behind other disgruntled customers) we were told one was not onsite and ”they'd take our comments”. Likes: friendly staff, nice courtyard, convenient location, good ice machine, reasonable price Dislikes: AC never worked (sweaty sleep isn't fun), very grubby room, light issues, insufficient towels, pool out of service, and those darn cockroaches
101 Reviews