Surf Ranch Tamarindo

Did not have T.V. per representation when I booked. Chair at desk was broken and couldn't use. Baseboard rotting out, shower head blew off, curtain to shower 2" too short; floors slick as snot and no towel to lay on floor. No working t.v. and kept being told "a few hours, tomorrow, etc.' Signed in on sheet in spanish with policy; english was available and placed in room after check in stating one rule 'no refunds, for any reason'. I'd never sign something like that. Any reasons??

Overall we had a positive experience staying at Surf ranch. The hotel is located in a great spot and is close to the beach and all the shops and restaurants. The breakfast was decent and the room was clean. What we were not happy about was the very slow WiFi and how dark our room was. We were located at the first floor and people were hanging out outside of our room till late and we could literally hear everything.

I had NO running water at the shower at anytime! Had to wash my teeth at the outside shower due to lack of water! Tv remote not working no batteries in it

Dear travelers, please review all feedback for this place from many prior guests, and you'll realize it's not a good idea to stay here. Both staff members are rude, aggressive, uncooperative, and unfriendly. Let me give you guys the context of our experience and what you might encounter upon arrival should you choose this place. We booked Surf Ranch Hotel in Tamarindo from the Airbnb app, however, from the get-go, we had a bunch of problems with this host: Firstly, before our arrival, the owner persistently messaged us non-stop to confirm our check-in for that day. It was odd but as we found out later, he probably had already rented the place to other guests even though we had a solid booking. We replied and told him several times we were on our way but based on his responses you could tell he wasn’t happy about it. Interestingly, the day before we had considered exploring a different part of Guanacaste and we requested a cancellation, but he declined it. Given the non-refundable cancellation policy at that point in time, it seems he denied the cancellation to secure his payment, hoping we might not turn up or thinking we might not be able to make it, therefore giving our room to somebody else without telling us, getting paid twice for the same accommodation. We arrived at 11:10 a.m. as our booking was for 11 a.m., but Laura the hotel manager didn't let us check in, saying other guests were in our room. She was reluctant to help us in the beginning as Lucas didn’t tell her he had accepted a booking at 11 a.m., so she was not expecting us at all. But to make things worse, her attitude was just unacceptable. Rude, uncooperative, and completely out of place. Once we showed her undeniable proof of our booking being valid, she unwillingly verified in the system that our booking was indeed approved by the hotel owner, Lucas. This is when she finally realized that they had made a mistake and tried to notch down her awful bad attitude towards us. We were super cooperative and understanding with her because we knew it wasn’t her fault though now, I think we should have been much more demanding with her due to her attitude. We asked for a solution as the room being occupied was not our problem as we were properly booked, and all paid for a check-in at 11 a.m. With the room taken, the solution given by both Laura and Lucas, was for us to wait outside the hotel for other guests to leave that day with an approximate wait time of 4-hours based on her estimation, and then blatantly proceeded to kick us out of the premises by closing the reception office, saying she had to leave, obviously just to avoid facing us. We refused, but Lucas over the phone told Laura to force us out and instructed her to tell us to wait in the blazing 40-degree sun until 3 p.m. for our check-in. This was unacceptable at that point. Furthermore, while the accommodation details listed "public parking" as an amenity, upon arrival, we discovered that this simply referred to street

Great little place to stay for the price. They have ac in the rooms and shampoo/ conditioner. Across the street from the beach and food options everywhere. Walking distance to shops, food, excursions, ect. The staff is very nice. The only issue for me was the doors and thin walls. Even when you tried to close the door softly, the Latches are metal and loud. There was a night that next door had a party until 4am. When people came back to their rooms...it was like door slam city. I was so disruptive at 4am when i was kept up all night from the party. Then i had to listen to all the drunk people stumbling around up stairs and slamming doors. I guess if you are there to party it's fine...but I was on relax vacay and it wasnt good.

There's nobody at the front desk at all.. and i never got an email on how to hlget in the room

The hotel is extremely basic, very low water pressure, hard too shower but did the job, rooms are very very basic, no micro wave or coffee maker but fresh coffee is available from 8am-10am an they have a small fridge in the room The best part of this hotel was cost 70$ per nite and when you walk out you only have to cross the street and you’re on the beach. Staff are very friendly and helpful when available… But be aware that staff are not always available and are gone by 2-3pm an sometimes even earlier, and you must make sure to contact hotel by email days before arrival to know how to get into room for check in when staff have left