Best Hotels in Tangerang, Indonesia

We were happy with the hotel facilities. The smart TV builders in with so many account option to enjoy from Netflix to Hotstar. The breakfast also good, but the resto is under maintenance so it wasn't pleasant time to enjoy our breakfast. The resto too crowded with the guests. Parking area is huge and we can easily find parking spot. The lobby smells fantastic. I wonder what fragrance they are using. Overall, it was pleasant time to stay at Vega and we would like to come back next time.

The lobby is not located in the ground floor and unfortunately none of the staff informed us until we got confused and asked but the concierge staff were friendly and helpful though. Receptionist helped us to check-in and offered to join the JHL membership so I did (need to download the app which quite troublesome). Anyway I joined the member and the receptionist gave a voucher for free welcome drinks that we can use in the restaurant. The voucher only valid for 1 day so after rest for a while, we decided to go to the restaurant to use the voucher. We went to the restaurant in G floor I guess I can't remember (around 4-5 PM) and the staff told us that the restaurant already closed since they need to prepare for breakfast(?) and advised us to go to first floor to use the voucher and again the staff didn't even let us which first floor and how to get there. So we went up to the lobby / receptionist counter to check and the receptionist doesn't even know where we can use the voucher and instead, she asked me back which first floor was the staff referring to. In the end the staff called the restaurant to confirmed and guided us on how to go to first floor. When we arrived in the restaurant at the first floor, the staff told us the we can't use the voucher, the voucher can only be use on the restaurant in G floor and the first floor's restaurant is only for dinner. I don't mind if the voucher can't be use after specific time but the receptionist mentioned it will be valid for the whole day with no specific time. After went back and forth between restaurant and reception, we have no intention to use the voucher anymore, so we went to the receptionist and gave the voucher back. The manager - Ms. Jessica was very friendly and listen to our story. The F&B staff were not friendly and there was no communication at all between F&B and Front office. The room was okay but they didn't really checked the room, the phone was not even charged and we can't use it, I have to go to the other room to call the receptionist.

This trip is transit and stay overnight only, the hotel is totally ok, don’t forget to contact hotel in advance for pickup service from airport to hotel, it just 10-20 mins only but you don’t need to find taxi or grab service. The restaurant is on GF, I had late dinner and breakfast; last order for dinner is 10:30PM, but there has too many mosquitos, so I come back to my room and they deliver my order to my room. Foods are good in taste, but a little bit slow, maybe due to late order. Breakfast is from 6AM, served as buffet, tastes are fine but I come to restaurant is about 9AM, some foods containers are almost empty. In general, this hotel is recommended by me.

The services so far so good. We enjoy it so far. All variant for breakfast in basically is well, but we suggest to add more variant (especially pastry variant--because my youngest brother need more muffins😀) Hope this services more increase the quality and Grand Zuri Bumi Serpong Damai can improve more and more.

My second times stay here. Love with the staff they are so friendly. I love when breakfast one of the staff made a special fresh juice and the taste is very good. And the best is when you have early flight you can ask for breakfast to be packed so you still have your breakfast. Thank you to all the staff for the hospitality and keep going to be better.

I was very happy stayed in Mercure Tangerang BSD City for 2 days. Spent time for my long weekend with my big family, cousins & nephews for reunited after long time not seeing them. I choosed this hotel because i saw many influencer were reviewed this hotel. They have kids playground, swimming pool, kids activity (but we were not lucky because only available on sunday), and also zoo rider. We spent all day long just stayed in the room because the ambiance like staying at our second home. I would like to recommend this to my friend to bring their family for staying here.

1. Nice hotel and good services 2. nice lounge sky bar 3. Breakfast delicious 4. There is karaoke place so nice and affordable price. 5. Even though that swimming pool can't to use but all view on the roof top so beautiful

Convenient location for attending the event at ICE. Staffs are very friendly and helpful. Room space is good and comfortable. The service and food at the top floor restaurant needs to improve. It's taken too long time to get the food and it's cool already.

The huge issue with the Hotel is the organisation of the Airport pickup. You have to call and hope someone picks up the phone. Otherwise you pay 45-50k IDR...if the taxi driver accepts the short ride that is. The Sister Hotel next door is a lot better, but the Zest is ok for the price. The breakfast is charged at an additional 90k IDR. There is a Supermarket, Starbucks, KFC downstairs but 80-90 % of the mall are currently completely abandoned. In the room you have to let the loud A/C run the whole time....otherwise there is a bad smell. The wear and tear is clearly visible everywhere, but as they have so many rotating guests they quite obviously do not care at all. The lady, who offers a massage-service, jjumps in the elevator with you to find out your room no. The mattress is worn out etc. The best thing of both Hotels are their exceptional employees.

I don't know know to say that anymore, wowwww. This is a second time we stayed at sapphire sky hotel. They staff always give it warm wellcome when we arrive at the hotel. And also all staff well doing standart procedure during covid pandemic. Well done sapphire keep it up !!