Mercure Penang Beach Reviews

Response from Property: Dear Ku Irham, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay with us and had the opportunity to experience the breathtaking views from our deck. Watching the sunrise over the beach is truly a magical experience, and we're glad it added to your visit. Your compliments about our surroundings, amenities, cleanliness, and service mean a lot to our team, and we strive to provide our guests with the best experience possible. We hope to welcome you back soon for more memorable moments by the beach! Sincerely, Gerard Chan, Resort Manager

Response from Property: Dear valued guest, Thank you for taking the time to share your feedback about your recent stay with us. We sincerely apologize for the concerns you raised, and we appreciate your input as it helps us to improve. We are sorry to hear that the amenities in your room did not meet your expectations for a beachfront resort hotel. Your comments regarding the lack of room sandals and outdoor towels, as well as the missing iron, have been noted and will be addressed with our team. We strive to provide a comfortable and welcoming experience and clearly fell short in this instance. We also regret to learn that the cleanliness of the towels and housekeeping service did not meet our usual standards. Please be assured that your feedback will be shared with our housekeeping department to ensure these issues are rectified promptly. On your honeymoon, we want to create lasting memories, and we are disappointed that we did not offer you any special arrangements during your stay. We would love to learn more about how we can make it up to you should you consider visiting us again. Thank you once again for your valuable feedback, and we hope you had a safe journey home. Sincerely, Gerard Chan, Resort Manager

Response from Property: Dear Shahrul,Thank you so much for taking the time to share your wonderful review! We're thrilled to hear that you had a satisfying experience at the Mercure Hotel. It's fantastic to know that our attentive staff, modern amenities, and delicious food made your stay enjoyable. We pride ourselves on providing a seamless experience for both leisure and business travelers, and your feedback assures us that we're on the right track. We also appreciate your insights regarding our service and will be sure to continue improving in that area. We look forward to welcoming you back for another exceptional stay in the future! Sincerely, Gerard Chan, Resort Manager

Response from Property: Dear Farah, Thank you for taking the time to leave us a review! We’re thrilled to hear that you enjoyed your stay and appreciated the surroundings, amenities, and our service. Your feedback about the cleanliness in the bathroom is invaluable to us, and we apologize for the oversight regarding the mold. We are committed to providing a pristine environment for our guests and will address this issue immediately with our cleaning team to ensure it is resolved. Thank you once again for your kind words and constructive feedback. We hope to welcome you back soon for an even better experience! Sincerely, Gerard Chan, Resort Manager

Response from Property: Dear Nur Huda, Thank you for your feedback regarding your stay. We sincerely apologize for the cleanliness and maintenance issues you encountered, as well as the service shortcomings from our staff. Your experience is not reflective of our standards, and we appreciate your insights, which will help us improve.We hope you’ll consider staying with us again in the future to experience the quality we strive to provide. Sincerely, Gerard Chan, Resort Manager

Response from Property: Dear Lim, Thank you for taking the time to share your feedback with us. We're thrilled to hear that you enjoyed the lovely sea view from your bedroom and that our service met your expectations! However, we sincerely apologize for the issues you encountered regarding the cleanliness and maintenance of the toilet and ceiling. Please be assured that we take these matters seriously and will address them with our housekeeping and maintenance teams to ensure improvements are made. We appreciate your input and hope to welcome you back for an even better experience in the future. If you have any further concerns or suggestions, please feel free to reach out. Sincerely, Gerard Chan, Resort Manager

Response from Property: Dear valued guest, Thank you for your feedback! We're glad to hear you enjoyed our convenient location, friendly staff, and the great views from your room. We apologize for the issue with the air conditioning and appreciate your understanding as our team worked quickly to resolve it. We’re continuously improving our amenities and will take your comments into account. We hope to welcome you back for an even better stay! Sincerely, Gerard Chan, Resort Manager

Response from Property: Dear Ruza7071, Thank you for taking the time to share your feedback! We're delighted to hear that you enjoyed our lovely surroundings and found our service to be top-notch. We understand that parking can be challenging, and we appreciate your patience with that. We're actively exploring options to improve parking availability for our guests.We're also glad you found the food to be satisfactory; we always strive to enhance our menu and offerings. Your insights are valuable to us as we work towards creating an even better experience. We hope to welcome you back soon for another enjoyable stay! Sincerely, Gerard Chan, Resort Manager

Response from Property: Dear w1nd4, Thank you so much for your wonderful review! We’re thrilled to hear that you had such a great experience at our hotel, especially enjoying the pillows, private beach, and breakfast. It’s always rewarding to know that our guests appreciate the amenities we strive to provide.We also appreciate your feedback regarding the need for refurbishment in certain areas, such as the full-length mirror. Your insights are invaluable and will help us improve the experience for our future guests.We can’t wait to welcome you back for another stay! If you have any requests or suggestions for your next visit, please don’t hesitate to reach out. Sincerely, Gerard Chan, Resort Manager

Response from Property: Dear MT Haris, Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed your stay and appreciated our beautiful seaside location. Dining with the refreshing sea breeze is indeed a unique experience, and we're glad you had the chance to enjoy it. Your kind words about our amenities, cleanliness, and service mean a lot to us. We strive to provide an exceptional experience for all our guests, and your feedback motivates us to continue doing our best. We hope to welcome you back for another perfect stay soon! Sincerely, Gerard Chan, Resort Manager

Response from Property: Dear Lee Bee, Thank you so much for your wonderful review! We’re thrilled to hear that you had a perfect stay with us. It’s great to know that you enjoyed our spacious and modern rooms, as well as the friendly service from our staff. We appreciate your feedback about the breakfast options, and we will take it into consideration as we continuously work to improve our offerings.We're glad you found our location convenient with easy access to the food court and local attractions, and it's fantastic to hear that you and your family enjoyed the beach and swimming facilities. We can’t wait to welcome you back for another memorable stay! Sincerely, Gerard Chan, Resort Manager

Response from Property: Dear John, Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you encountered during your stay, particularly regarding the cleanliness of your room and the responsiveness to your requests. Your experience does not reflect the high standards we strive to maintain.We also appreciate your comments about the breakfast venue. We understand that a comfortable dining experience is important, and we are continuously working to improve our facilities to accommodate all our guests.Please know that your feedback has been shared with our management team to ensure that we address these concerns and enhance our service moving forward. We hope to have the opportunity to welcome you back for a more pleasant stay in the future. Sincerely, Gerard Chan, Resort Manager