Guest User
February 4, 2024
Photos which unfortunately do not reflect reality... The photos on the sites are really improved! In short, we had booked 4 nights at the end of December with family, and what a disappointment. I would like to point out that we know Morocco well and have stayed in various types of accommodation, riads, hotels, Airbnb, and we have never been disappointed, especially since the other accommodations were less expensive than this ecolodge, but hey, we said to ourselves “we’re going to have fun” at 115 euros per night. The Berber house that we had reserved did not live up to our expectations, poorly maintained furniture, 3 chairs for 4 people, and we barely dared to sit there for fear of falling. Very basic bathroom, no shelf or small piece of furniture to put things on, no toilet paper, and having hot water is the mission... We asked someone twice to very kind who came to give us hot water because it became freezing again very quickly, so after a while we no longer even dare go and disturb them every 2 minutes in the hope of being able to wash ourselves completely. Soap was provided but it must have been done by several families before us. We were cold, very cold at night, so in December the nights are very cold in Morocco, we know it, we're used to it, but there, the reversible air conditioning which heated us was not able to warm the room sufficiently, especially since the front door of the house has holes the size of a 1 euro coin, and holes of a centimeter at the bottom, which lets in the freezing air, in short, finally not very eco-friendly this ecolodge... I wouldn't go into more detail than that and yet I would have something to say, come on, one positive point, the presence of animals, goats and peacocks, nice with the children... The meal evening, twice as expensive as in any other restaurant in Ouarzazate, it was good, and the staff is super helpful and friendly. Breakfast was fine, except that everything was cold, the pancakes etc... After a night spent, and this disappointment, we preferred to leave, that's when we met the owner of the place, who made us pay the entire stay, i.e. the 4 nights, we expressed our disappointment to him but he insisted that we pay the full amount, he nevertheless made us a commercial gesture of 30%, but on a price which I repeat is exorbitant considering the service!! In short, we just wanted to go somewhere else, so we paid this gentleman, who had even tried to make us pay for an extra night, because we had wanted to arrive a day earlier, I had called him to ask him if it was possible he was supposed to call me back to confirm but I never got his call, I thought it was complete. In fact he told us that he had called me back and that we had to come a day earlier, that we had spoken about it on the phone, which is false. He has you
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