Hotels in Tel Aviv City Center, Tel Aviv

The most delusional negative experience we had as a family. We booked rooms for 2 families. On the day of the vacation, when all the suitcases and children were already in the car and we were on our way to the hotel, we received a call from the hotel and found out that the hotel had made a mistake in the rooms, they booked for us 2 rooms for a couple instead of 2 family rooms (as written in the invitation we received by email !!!). The hotel noted that they do not have other rooms for us, the rooms were canceled and we will get a refund. From the hotel point of view that was it! No responsibility taken, no sorry, no other solutions, that it. They Just said ”it was your mistake” thanks, goodbye . So, we got stuck on the way to Tel Aviv with children and luggage in the car, without rooms and without an alternate hotel on Thursday at afternoon. What is even more delusional is that we sent a letter to the hotel's customer service after a few weeks. We explained the situation and asked that at least the hotel will take responsibility for the mistake. After all, if we would cancel the rooms on the day of arrival, the hotel would have certainly charge us the money in full, without an argument. Unfortunately, to this day I have not received any reference to the letter even though I called several times and asked for a response. I was promised on the phone that the hotel manager will response, but as mentioned, we have not received any answer to this day. It is important to note that all telephone calls and the letter were made in a pleasant language, without shouting and without unnecessary quarrels. But unfortunately in our country, you have to ”turn tables” to get any response. In short, I never encountered such a terrible service. I strongly advise not to come to this hotel at any price. Such a hotel has no right to exist.

The Jacob Samuel hotel was a great choice! we got a very nice welcome despite the late arrival at 2.30 in the morning ! my friend and I had separate rooms and the manager made sure we stayed on the same floor .the very first night I got a super small room and I was not so happy but after one day I changed to a very nice room -it was really very nice - the feeling of being in the middle of the buzzing city was great. the bar on the lower floor was very nice ,we had some great food and drinks -the bar keepers are good too. the Nespresso coffee in the morning helped me get started . I did struggle with the dashboard which controls the curtains and all lights I must admit. but the shower was fantastic- there is no guarantee , no matter in which category of hotel you stay -it was exceptional ! Yaniv - the front desk manager does a great job -he seems to work around the clock and never gets tired of helping one for example finding a taxi which could become a challenge sometimes in Tel Aviv . the location of the hotel is also great! its about a max. 10 minute walk to the Hilton Tel Aviv beach -so really perfect . so many restaurants and bars on Dizengoff are reachable within Minutes - Thank you Yaniv and Team !

I have recently had 2 short stays at both the Dan Tel Aviv and Dan Eilat hotels. These are both top of the range prestige hotels of the Dan group. I was amazed to find such a difference between these two supposedly 5 star hotels. Firstly I should point out that the cost of one night in the Dan Tel Aviv for bed and breakfast is only slightly less than 2 nights bed and breakfast plus buffet dinner and return flights by Arkia at the Dan Eilat. I think this confirms what many previous reviewers have suggested that the Dan Tel Aviv is priced too high. While on the subject of cost, it might be worthwhile noting that in the Dan Tel Aviv if you by mistake use a plastic bottle of water they charge an exorbitant price whereas the glass bottles of water are free; at the Dan Eilat the plastic bottles are free. The Dan Tel Aviv no longer provides free newspapers; the Dan Eilat does. I was very surprised that the Dan Tel Aviv has no blankets or duvets in the room. We had to request two; they only delivered one and we had to request a second one. Quality five star hotels normally have something in the rooms during the cold weather. The Dan Eilat is very well staffed compared to the Dan Tel Aviv. For instance, there were 4-5 clerks at reception at the Dan Eilat but only one at Dan Tel Aviv. Some would say that comparisons are odious but I would suggest that the comparisons I have outlined of these 2 suposedly first class hotels, the Dan Eilat is far superior to the Dan Tel Aviv.Maybe the manager of the Dan Tel Aviv should visit the Dan Eilat to see how to manage a prestige hotel efficiently.The ''Best of the best” rating for the Dan Eilat is fully warranted whereas the Dan Tel Aviv is a long way off achieving this honoured status. Years ago the Dan Tel Aviv used to offer a daily first class business lunch. They stopped offering this after a 50% increase in price killed the demand. They also used to offer a splendid Saturday lunch which they have also stopped. I sincerely hope that my review may encourage the management to follow the example of their sister hotel and improve the service and value that they offer their customers.

1. It is very convenient to come from the airport or train station. Tel Aviv has three railway stations, and the nearest railway station to the hotel is Tel Aviv Ha'Hagana Station. After getting out of the station, take a bus across the road, four stops and walk for three minutes. Of course, you can also take the bus 445 directly from the airport, but there is only one bus at one stop. It takes about 10 minutes by train from the airport to Tel Aviv Ha'Hagana Station. 2. It is about 25 minutes walk from the hotel to Jaffa Old City, about 20 minutes by the sea, and 15 minutes from Neve Tzedek community (there are many cafes, restaurants and galleries). We go in winter, if you want to enjoy the beach, it is best to choose a hotel by the sea. Mainly concentrated on the beach a little north. There are many buses around to reach all the attractions. 3. The room is small and the club room we booked is not large. But you can see beautiful sea and city views, and the sunset is beautiful. The Club Room has access to the Executive Lounge, which has floor-to-ceiling windows overlooking the city, and offers light drinks throughout the day. The room does not provide toothbrushes, electric kettles, toiletries are L'Occitane, and the taste is very good. 4. Breakfast is provided in the hotel's bar, so many seats are not very comfortable and richer than our hotel in Jerusalem, but the variety should be complete. All in all, it is a qualified comfortable hotel, such as the domestic all season Atour, not a star hotel.

The Villa Brown Tel-Aviv, a Member of Brown Hotels is an ideal spot for travelers wanting to discover the city. The Villa Brown Tel-Aviv, a Member of Brown Hotels offers a pleasant stay in Tel Aviv for those traveling for business or leisure.The hotel is only 2km from Hashalom Train Station and 30km from Ben Gurion International Airport, giving guests a number of convenient transportation options. With multiple attractions nearby including Kikar Dizengoff, Metzitzim Beach and The Cameri Theatre, guests will find plenty to keep themselves occupied.In their spare time, guests can explore the hotel's surroundings.When it comes to Tel Aviv hotels, the Villa Brown Tel-Aviv, a Member of Brown Hotels is highly regarded for its excellent facilities.

Lets start with the good. Great location and clean, breakfast was very good. I lived in Israel for over thirty year so I am aware of the Israeli version of ”service”. That being said. We made a reservation at the sister property Leonardo beach hotel, with a sea view room. That hotel was then closed (COVID?) so we were switched to a ”comparable” sea view room at the Leonardo Art hotel for the same price. When were arrived we were informed that sea view rooms were reserved for suites only and that we received an ”upgraded” room- well, this room was a small, dingy, hovel. The price we paid for this hovel of a room was therefore outrageous. The desk staff were surly and when I asked a question she pointed to a handout and said ”its all on the sheet”. Another front desk girl was using an old handkerchief to repeatedly blow and wipe her nose while touching the phone, patrons keys etc... so much for hand hygiene during pandemic. How about a stairwell from the 3rd to 2nd floor barricaded closed by mattresses? Firetrap? (see photo) The safe in our room was obviously broken and eviscerated (see photo) Lastly there is very little signage to be able to find wither the back or front entrance to the hotel and the entrance smells like an open sewer. Just sayin... there are many better options on the Tel Aviv beach. We certainly will take advantage of them on our next visit.

Good location. Clean.

best feature is the location which’s a close proximity to TLV’s classic attractions. Gordon beach is right there. must nicely credit the fine room service. breakfast has minuses but is diverse. the all&all atmosphere & staff conduct at the lobby is no more than that of a youth hostel. besides a morning male receptionist who’s polite, attentive, professional European who mastered Hebrew impressively, the rest are ‘giving their dues’ ok, without *any* sense of hospitality. some clearly try not to look at you on the way in/out,shall you need to bother them with anything.. the few small dining tables weren’t cleaned after use, & i had to actually ask daily for a garbage-free table. the hallways carpets are unsightly to put it mildly. the whole accommodation should cost 1/3 of what it is. you literally pay 4-5 star rate of any great world city (TLV is lovable, but NOT up to par) in return for a hostel. as simple.

Very well located, connected to one of the airport high speed railway station. So one can easily take the train from TLV airport and walk to the reception. Connected to a shopping mall and food court. Overall therefore very high degree of convenience. Room size is excellent (we were of course upgraded), and IHG status genuinely honoured (even if you have booked through points). Our stay experience was enhanced by a gentleman called Pasha. He was omnipresent, and very helpful. When we enquired whether there’s an elevator to the station level, (my wife had a bad knee and was unable to handle steps), Pasha offered to go to the station and check! He reached our baggage in the evening and carried it back when we were checking out. He acted as the Concierge also beyond office hours. Had breakfast in the hotel and found the variety as per standards expected. Crowne Plaza Tel Aviv CC will not disappoint you. The only feedback i have is that the invoice which the receptionist promised to e mail me (she took my e mail id on a piece of paper, although it’s available as I am an IHG member), never came in.

Sicuramente la manutenzione non esiste,negli alberghi ,per lo meno a 4 stelle a Tel Aviv.Diciamo che il calcare o le guarnizioni usate ,le macchie ,non gli appartengono!Un front Office che funziona malissimo con stagisti messi lì senza tutor o che ci sono e fanno altro,insomma i referenti non intervengono ad aiutare neanche quando un check in dura più di 30 minuti.Per no parlare della mia richiesta per una fattura ,un conto unico su due camere diverse ho passato li un’ora la prima volta,un’ora la seconda volta.Ancora a oggi dopo mie mail di richiesta piuttosto dire ,non ho avuto nulla.Insomma ostaggio delle loro incompetenze 😡