Hotels near Messina Park, Paseo del Sol HOA, Temecula

Non-smoking room smelt like cigarettes. Room was disgustingly dirty! Bathroom was gross head cigarette stains on the ceiling walls from when the shower he did everything up. The room smell extremely bad!! There is so much outside activity going on homeless people drug dealers walking around. A few of the guys that were walking around outside kept trying to talk to my children saying hi waving at them winking at them telling them to come over to the vending machines. Had homeless people with all their blankets laying in there! Cigarette butts all outside. It says no animals allowed it smelt like urine outside the rooms and inside the rooms! Rooms need to be definitely updated . Bed sheets were extremely dirty had hair in their dirty feet Marks . The beds are so hard. I don’t even think our room was cleaned the beds were just made there was stuff on the floor from the previous person that stayed there All night long I heard dogs barking in the other room. You always heard people walking by your door touching your door handle talking. It was just an overall extremely bad place we felt unsafe I didn’t even sleep because I felt like I had to stay up and watch my family. Nasty nasty place

I have a terrible experience. From the moment that we entered the room, we already encountered problems. First, the AC automatically turns off and on & it is on fan mode only and sometimes warm air comes out from the vent. We called maintenance several times and the least that they can do is to provide us an electric fan. Due to that problem we were not able to sleep soundly & then around 7:30am someone called us and reminding us about trash. I was half awake I can’t understand what she just told me because my sleep was bothered. My spouse called them again just to verify what was the call all about and she said that it was a mistake. I called back again because I got so upset that they bothered my sleep basically for nothing. ( which caused me a terrible headache btw). I asked for the manager, and the one who called was in fact, the manager named Senya I hope the conversation was recorded. Can someone from the upper management pull up the recordings to listen to that call It was a huge frustration. I can’t believe I was already talking to the manager because of poor customer service and lack of empathy. It’s important for upper management to ensure that their staff is trained and empowered to provide excellent service to customers. She offered me points but I didn’t accept that, I don’t need points a sincere apology will rectify things. Will I recommend this hotel to my family & friends, Definitely Not! It is important for hotels and businesses in general to provide excellent customer service experience, as it can greatly impact customer satisfaction and loyalty.

Let me just say I sometimes stay regularly here. And I’m completely happy with the fair rate and a fresh clean room during the week and I’m always taken care of by Carryssa Sanchez a Guest Service Rep the teams overall customer service is wonderful and makes my lodging choice completely easy .

The location is great with restaurants nearby and the wine country a short drive away. Easy freeway access. Everything was clean and the room was pretty spacious. The room was quiet. There is no elevator so if stairs are a problem, request a first floor room. Check in/out was easy. I would recommend this as a budget option since hotels in the area are usually pretty pricey.

I stayed one night here for family trip. Location is great. It is walking distance from Temecula Old Town and it was a big benefit that you can go there from early morning. I wanted to visit farmer's market opening from 8:30 and it took only 7minutes from hotel. Room was quite clean and looked like recently renovated. Water pressure of shower was quite strong. Breakfast was better than I've expected to a budget hotel. Fruit,waffle and many other foods were quite fresh. All in all, I was quite satisfied and will definitely stay again when I come back to Temecula!

Nice, clean hotel. Bar downstairs with a happy hour from 3-5pm. And you can take drinks to your room. Bartender was friendly and helpful. Room was clean, updated, spacious king room. I would stay here again.

The hotel is near the highway, but you can't hear. The viewable old town is in runway. The room is a large typical American motel room. All was clean and worked. There were enough sticks and the Wifi was good. Breakfast was a typical American buffet.

The second stay, as always, the room is a small suite, the living room sofa and bedroom are separated by a block, the toilet and the wash bath are also separate, very reasonable. Parking is free.

I really don’t understand why this place is rated 2 stars? I’ve stayed at this place twice now and honestly I won’t stay anywhere else. I’ve recommended this place to several of my friends and they have loved their experience as much as I have. Things are going to be different because of COVID, but they make you feel right at home. The staff is very friendly and accommodating. The hotel has the best location spot, you are just far enough away from old town to not get hit with all the drunks, but just close enough to go get drunk. The hotel has waters, Gatorade’s, snacks, heat up meals, and little supplies you might of forgotten on your trip like a toothbrush, for purchase in the lobby. Even though, right now because of COVID picnic style eating isn’t available, the hotel has a breakfast bag for the mornings that you are able to pick up from the hotel lobby and enjoy in your room. They have other amenities in and out of the hotel that I put on my other review. Over all, love this place.

Prices are outrageous everywhere. When it came time to book a room for nephew’s wedding, I was surprised how expensive decent hotels are. However, BWCI gave us the best local price for a clean room with a continental breakfast, close to the venue. We did some local site-seeing and shopping at Old Town.