I have a terrible experience. From the moment that we entered the room, we already encountered problems. First, the AC automatically turns off and on & it is on fan mode only and sometimes warm air comes out from the vent. We called maintenance several times and the least that they can do is to provide us an electric fan. Due to that problem we were not able to sleep soundly & then around 7:30am someone called us and reminding us about trash. I was half awake I can’t understand what she just told me because my sleep was bothered. My spouse called them again just to verify what was the call all about and she said that it was a mistake. I called back again because I got so upset that they bothered my sleep basically for nothing. ( which caused me a terrible headache btw). I asked for the manager, and the one who called was in fact, the manager named Senya I hope the conversation was recorded. Can someone from the upper management pull up the recordings to listen to that call It was a huge frustration. I can’t believe I was already talking to the manager because of poor customer service and lack of empathy. It’s important for upper management to ensure that their staff is trained and empowered to provide excellent service to customers. She offered me points but I didn’t accept that, I don’t need points a sincere apology will rectify things. Will I recommend this hotel to my family & friends, Definitely Not! It is important for hotels and businesses in general to provide excellent customer service experience, as it can greatly impact customer satisfaction and loyalty.
Outstanding
11 Reviews