Kona Village A Rosewood Resort

Location is fantastic place is clean and rooms are super nice. Things could Get better over all. Transportation around the resort could be better and the staff could be a bit nicer. I would give this place 7.5 out of 10 but the ONLY reason I’ll give it a 10/10 is because of the chef Jose over at the cookhouse restaurant. Jose brought some amazing flavor to the meals and would come out and say hello every day we were there. Would sincerely ask for feedback. Went above and beyond on his meals. Honestly the only reason I would comeback is if he was there. We went to eat when he wasn’t around one night and it was a bit of a mess with the staff. Overall I do recommend the resort.

Amazing resort! 5 star all around. Starting from the GM Daniel who introduced himself to us during happy hour, to Jason who runs F&B, and Andrei, who was everywhere, the staff is always smiling, willing to help, courteous and making sure you’re enjoying your stay. This was a magical trip and I highly recommend this resort to everyone. I traveled with my wife and toddler.

I can’t understand any remotely negative comments about this place. Literally paradise. Food is amazing (new chef!), staff is super friendly and efficient, and the property is breathtaking. Rooms are also beautifully designed. Felt sad to leave.

A true paradise. Everything is beautiful, pleasant and thoughtful. The rooms are extraordinary with exceptional decoration. Swimming at the beach offers a fabulous spectacle with fish of all colors. The activities offered for children are numerous and well supervised, no time to get bored. The team is extremely professional, always available to offer us the best stay. The spa and sports facilities are also remarkable. We travel by bike (or cart) in a typically Hawaiian village in the middle of volcanic rocks, which is unique. Unforgettable moments.

The hale's are beautiful and housekeeping services were excellent. There were bikes in several areas we could pick up and ride - loved that. The resort appears understaffed. We were surprised that very few of the employees we saw were Hawaiian. Check in was really terrible. We were basically handed the keys and told that our luggage could be found in our room. We were not told anything about the resort and had to ask for a map. It was not the best start for a luxury resort. Breakfast was included in our stay, but we were not told where we could go or how it works. The coffee bar ran out of coffee every morning around 7 typically with a number of people waiting - seems like they might be able to anticipate this. We were told each time that it would be a 15-to-20-minute wait. The restaurants definitely seemed understaffed. The bar service at the pool and beach also appeared understaffed as service was slow. The Paniolo dinner at $250 per person for a buffet was ridiculously expensive. Definitely would not do that again. After a few days our group started having dinner at the Four Seasons, which had more varied items, slightly better pricing and better service overall. We also saw other Kona Village guests dining at the Four Seasons each time we were there. The interesting thing that I noticed today as I was reading reviews it that guests from October 2023 are reporting the same issues that we observed. I would have hoped that when management saw that the check-in is very lack luster, that would have changed already. One of the absolutely fantastic highlights was a tour with Kumu from the cultural center. She knows so much about the history of the resort. She clearly loves it, both the past history and has high hopes for the future. If you go, please do not miss going to the cultural center. I would go back only after thoroughly checking reviews to make sure the service issues are resolved.

Our stay was incredible. Lovely beaches and pools, impeccable service, and beautiful, spacious rooms. Facilities like the spa and gym were top notch, refined and stylish without being fussy. Would stay here again in a heartbeat, highly recommend for anyone looking for a quiet, stress free stay.