Fairmont Orchid

We stayed at the resort from August 30, 2024 thru September 6. Premium price tag with subpar service. Would not recommend this resort as the price doesn’t meet value. I would not recommend this resort. Beautiful resort. Excellent manicured gardens and grounds. Free self parking is a nice perk. Short drive from the airport but it’s a secluded resort away from any outside activities. On check in, reception did not mention activity schedule. Didn’t find out about activities until day before departure. Aqua aerobics and one free hour of snorkel hear was nice. The pool can become crowded at high times but the staff will remove items after some time. Seeing turtles in the protected on the beach was nice to see. Also sunsets from the pool area are amazing. Arrived to find a bug on bed. Checked using the provided iron and no bed bugs. Sheets immediately changed by housekeeping. Called housekeeping 2 additional times to deliver the included water bottle to be left in the room since the hotel no longer offers bottled water. The Luau was excellent. Again, the price was high ($180/pp) but alcoholic drinks are included and there were plenty of delicious food options. The entertainment, both the host and dancers were excellent. I Would recommend this luau. Unorganized arrival. 5:30pm start time but not allowed into the venue until 5:30pm exactly caused long line at entrance. Could have played games and mingled instead of waiting. Breakfast. Only one sit down restaurant for such a large resort. Buffet style. 20 minute wait for seating. Not acknowledged by hostess on arrival. Basic breakfast fare not worth the high price tag. Stop at the market at the entrance of the resort area to stock up on drinks and snacks All restaurants are closed by 8pm. One Tuesday night only one restaurant was open at 7pm. The food at the Japanese style restaurant was not quality food or worth the cost. Room service menu is limited and items are expensive PLUS an $8 delivery fee and 23% gratuity. Three of us traveled for my best friend’s birthday. Her hubby called wanting cake/a gift to be left in the room. Hubby called several times with no luck as the hotel never answered his call.

Where do I begin? WOW!! This place is absolutely AMAZING!! After spending five nights in Honolulu we arrived in Kona at the Fairmont Orchid for another five nights. We had a major setback at the property we stayed at in Honolulu and when we arrived in Kona we were hoping for the typical great experience we normally receive on our vacations. Fairmont Orchid delivered!! We stayed in an ocean view king bed room 1254. Our room was beautiful. We had a gorgeous view of the ocean and overlooked Brown’s. All the staff was pleasant and helpful. We had daily room cleaning and turndowns. Our room was well taken care of by the friendly housekeeping staff. Join the Accor club. It is free to join. Each member of your party can join separately. There is a booth in the adult only section of the pool to scan a QR code. When you join you obtain a free spirit or beverage of choice, free use of the bicycles to use during your stay, points for your stay, and other benefits. It’s hassle free and FREE. It took less than five minutes to sign up, receive info, and our free drink card. My hubby and I went to visit Kaloko Honokohau National park to view sea turtles. It’s approx. 30 minutes away from the hotel. We spoke to a park ranger about the park and he inquired where we were staying. His words,”You’re staying at one of the best properties in Kona, what are you doing here?” He informed us that we have a great beach and would more than likely view sea turtles at the beach. We actually did see several sea turtles in the crystal clear water at this park and there were several that you could view right off the shore. We did not go into the water and were able to see many of them at the Kaloko park. We were going to visit Hāpuna beach but decided against it and glad we did d/t the fees and other guest said they did not go in at Hapuna because the waves were choppy. It very well could have just been the day they visited. The Fairmont Orchid has an AWESOME beach and great snorkeling. I saw sea turtles four out of six days we were at Fairmont. The small bay keeps the waves almost non-existent. There are many fish and sea turtles that come into the bay. I did go out into the ocean daily to snorkel and saw so many additional beautiful fish, coral reef, and turtles. It was the best of both worlds and we never looked for another beach! Do not forget a water proof phone case or go pro! The pool has an adult only portion as well as a pool seating area for adults only. There is an off the beaten path hot tub that we regularly enjoyed. We inquired at Brown’s Deli about breakfast sandwiches and they informed us that they could cater to our dietary needs. Just come in the before they close the day prior and put our order in and they would have our food for the next day. This came in handy for us when we went on our day long excursions. We are gluten free. My husband is dairy free as well. They were able to make our breakfast sandwiches and w

Wonderful resort! This is our second year coming to the Fairmont Orchid. We enjoyed everything aboit this resort. Plenty of food options for adults and children. Fantastic pool with an adult pool section. Great private beach area with cove where water is calm and beautiful! See some fish life and turtles too! We definitely will be back again.

It was an excellent stay. Some of the amenities listed on ******* were not there such as a game room.

The property is gorgeous. Also grateful they worked with us to stay a little longer because of our late flight.

There are not nearly enough shade umbrellas at the pool. Many guests were forced to stay in the sun. Food was good but very expensive.

Amazing staff! From the initial greeting, checking in, restaurant dining, checking out...all the Fairmont employees were so friendly and helpful. I loved the insulated water bottles and the new design. A perfect take home gift. I'm a Hawaii local and this hotel is a great staycation getaway. I'll definitely return.