To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.4
Service4.6
Cleanliness4.4
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All reviews(100)
Positive reviews(7)
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Run
2 Queen Beds Room Partial Ocean View
Stayed in Sep 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Sep 30, 2024
The location is great and the hotel staff are all smiling.
The restaurant served a special breakfast menu that is usually only available for dinner.
The room was very clean and I always felt at home.
On my last day, I left my passport in the safe and headed to the airport, but when I called, they opened the safe and delivered it to the valet at the front entrance! (I ended up missing it though (^ω^) lol)
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Guest User
Two Queen Room with Ocean View
Stayed in Sep 2024
Travel with friends
26 review
4.0/5
Very Good
Posted on Sep 24, 2024
There is not a single clean towel... There are some stains that can't be washed off... Such an expensive room was opened in 2020. The toilet is not smart
The service staff are very nice. The hotel environment is also very good
The location is not very good... It is far from anywhere...
The sea view room for more than 8,000... Only... You can see some sea on one side of the balcony... That's it... It's very different from what I imagined...
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Jiangzhenhuadexiaoju
King Room with Partial Ocean View
Stayed in Feb 2024
Family
5 review
5.0/5
Outstanding
Posted on Feb 24, 2024
The hotel is very good and very cost-effective. We were delayed by the car rental company for 2 hours, so we checked in late, so the lady at the front desk gave us an upgrade? I was given a room with a garden by the swimming pool. The room was very cozy. The toilet and bathroom were very new and very good. I had the best sleep in this hotel in Hawaii. I don’t understand why no one commented on it. The hotel has its own We also saw real turtles on the beach, yes real turtles! And it was the guy who handed out towels by the pool who I asked at the beginning. After a long time, the guy came to me and asked me if I had just asked a few of them if there were turtles in the hotel. He said he saw turtles and came to call me. I'm really grateful to remember this.
The hotel has its own small supermarket and boutique, so you don’t have to worry if you don’t have enough medicine or if your swimsuit doesn’t look good, you can buy them all! ! And the selection is high-end and comforting. In addition, if you stay in the hotel for about 3 days, you will probably get tired of the restaurant. Of course, there is nothing delicious outside. Hawaii seems to get off work at 4 pm, so there is really no choice outside the hotel.
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6/10
Anonymous User
Oceanfront King Room
Stayed in Jun 2023
Family
19 review
4.7/5
Amazing
Posted on Jun 11, 2023
The room was smaller than expected. The front desk said that the area shown online was plus the area of the balcony. The children's club can only be hosted if you are 5 years old or above. The activity room is not as big as the Four Seasons. There are many stones on the beach, which is not delicate and cannot be stepped on. However, the view from the hotel is still very beautiful and feels richer than the scenery in the Four Seasons. Kalei from Concierge was very considerate and helped us contact the car rental agency and drove the car directly to the hotel. Generally speaking
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Qianqian2000
Two Queen Room with Ocean View
Stayed in May 2023
Family
7 review
5.0/5
Outstanding
Posted on May 25, 2023
The hotel is so beautiful! The facilities are very new.
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6/9
Anonymous User
Two Queen Room with Ocean View
Stayed in Nov 2023
Family
6 review
5.0/5
Outstanding
Posted on Jan 11, 2024
The scenery is pleasant and the facilities and services are also very good👍
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Anonymous User
King Room with Mountain View
Stayed in Aug 2022
Couples
1 review
5.0/5
Outstanding
Posted on Aug 25, 2022
If the budget is enough, it is really a very comfortable hotel. The ceiling of the Big Island Hotel is also good.