Hot spring Hotels in Tiberias

It was a very expensive hotel the room was nothing major. and also they charged us extra tax because I forgot to bring my passport. it wasn't worth the price was extremely overpriced to begin with. and to top it off I was charged a tax because I forgot my passport in a different location. I would also like to suggest to the management that they display a certificate who's hechsher they are using me and my wife would've of appreciated if we knew who gives a hechsher in this hotel I understand that the food is kosher but I want to know wat kind of standards the hechsher is I was able to eat certain things that were under the bedatz but many things I had no idea who's hechsher it was

This is the second time I visit Leonardo club during my trip in Israel. The staffs are professional and can speak English well. They know how to comfort and relax clients and asking the response timely. Worth to visit at a reasonable price. Especially appreciated female staff Batel in Tiberias Leonardo club and the black lady( don’t know her name) in Dead Sea branch.

Please be careful when booking hotels in Israel: We booked 2 deluxe double rooms, but only one person’s name was written in each room. I didn’t expect the hotel front desk to say that if there are 2 people staying, you have to pay an extra room rate. Even couples have to do this. We explain that when booking on the Ctrip platform in China, if you write one person’s name in a double room, you can accommodate 2 people, and other countries can also accommodate it. In addition, there is no note on the platform that the double room must write 2 people’s names. The hotel did not accept the explanation at all, saying that this is an Israeli regulation and must be followed. We called Ctrip, and the customer service attitude is very good. We have been trying to communicate with the hotel and help us think of various solutions, but the hotel has a tough attitude. If you want to stay in the room for one more person, you have to pay an additional fee of 1100 yuan. Considering that we checked in late, every day We could offer a discount of 300 yuan for each room, but we refused. When the stalemate persisted, Ctrip suggested that we make up the difference of 1,600 yuan to live in. Afterwards, they negotiated with the third party in charge of hotel reservations abroad, and then helped us apply for a refund of part of the fee. When I returned to Shanghai, I received a message from Ctrip. A total of 900 yuan was refunded, which is equivalent to 350 yuan for each room. Ctrip is still awesome, praise! The room facilities are relatively old, and it is good to have a balcony with a view of the sea, but for those of us who live in late and leave early in the morning, it does not make much sense to upgrade to a sea view room.

This hotel is fantastic!!!! The view and location is beautiful!!!! The pool is beautiful and it has a private beach as well. The manager yonatan loval was wonderful and had wonderful service. Even helped us with the language barrier for an order we needed to make. And we were spoiled with a corner room ( ask for 209). We will definitely be back!!!!! Great location as well!!!!

Small boutique hotel, the kind of hotels that had all the potential to become a place to remember. The hotel is built on historic building, beautifully designed. We took the best room in the hotel, the one having the panoramic view on the Sea of Galilee and the mountains... the sunrise in the morning was absolutely breathtaking. Breakfast was good, rich, fresh and clean. The hotel staff were very kind and helpful. Nevertheless, the building maintenance is very bad, the floors were not clean, our balcony had cigarettes on the floor, and the pool really needs some renovation..

They didn't receive payment when booking, look at the message below, it seems that many people have this situation The room is generally the same, the room lock is bad, if you have lived in other hotels a few days ago, you can live here in the next few days, the view room is the city view Breakfast is a lot but the taste is not very good. The next day, I continued to live and told the service staff that house keeping they didn't have it either. Other service staff are very kind