Name: Hotel Lucerna Tijuana
Address: P.º de los Héroes 10902, Zona, Zona Urbana Rio Tijuana, Tijuana, Baja California, 22320, Mexico, P.º de los Héroes 10902, Zona, Overseas, Mexico
Rating: 4.1

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My experience was good. My flight was timely and hassle free. When I reached my destination hotels were as seen or expected.

Good clean hotel not too far from the action, yet not too close.
Has a awsome breakfast spread.

Service and food very good just the pillows are terrible way too soft take my own pillows next time. And the water goes down slow from the sink. 

We had a great time at this hotel.  The staff was excellent, very helpful, friendly and accommodating.  The hotel is well kept and you have dining options nearby and at the hotel.

The hotel is really nice very good location and the people there makes you feel welcome this my 3rd time staying there and looking forward to ho again thank you

Restaurant

24-hour front desk

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Swimming Pools

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Non-smoking room

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Executive Two Double Room

Executive Room With Two Double Beds

Deluxe Double Bed Room

There are just way better hotels to stay at, where you can get better service in an area more conducive to walking around without needing a taxi.   We booked this hotel because of its star ratings. We enjoy staying in nice hotels! This hotel is a 3 star at best based off the services provided by the staff alone.   They missed so many little details it’s SAD!   I am here on a medical recovery so we ordered lots of room service. Not ONCE did they get our orders correct. Each time the staff had to return 1-2 times to bring things back and looked frustrated that they had to bring things that they had forgotten. Last straw was I ordered a salad and they didn’t bring dressing, they took 30 minutes to bring the dressing and then asked for a charge correction because they made yet another mistake! We ordered drinks several times with no ice buckets and waited an hour for that also.   The room was poorly cleaned. Leaving trash cans with no trash bags inside of them. We went out for a walk so they could clean the room and again. Poor job cleaning, floor not swept, still no trash bags in the garbage and bathroom not cleaned well.   The area isn’t the best, the streets are wild so it’s difficult to just take a walk across the street unless you are literally running across. It isn’t really near anything.   The room next to us had children staying there that we could easily hear all night. Not blaming the children it’s just the rooms are not very sound proof at all.

Traveling with my service dog, and this lovely hotel was one of a few that accepted dogs. There was some confusion when dinning at their restaurants as I was not allowed in/or on the patio with my animal. The food and beverage boss was kind enough to accommodate me at the tables by the pool…near the patio area to the restaurant. He checked on me multiple times to ensure I was “todo bien” and it was perfect! I would highly recommend this hotel for solo female travelers with a certified service animal. Be prepared to show documentation of the certification along with immunizations. I always travel with those, so no problema! Muchas Gracias Amigos! Hasta Luego!!  Oh bartenders were awesome! All staff was really. And the margaritas…muy buen!!

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Discover 106 reviews of Hotel Lucerna Tijuana, rated 4.1 by real travellers on Trip.com. Explore what previous guests loved about the hotel, including its services, amenities, location, rooms, and more!

Hotel Lucerna Tijuana Reviews: 106 Verified Reviews Latest 2024 | Trip.com

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Hotel Lucerna Tijuana Reviews

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