Henn na Hotel Tokyo Haneda

スタッフの対応は良かったのですが前に泊まっていた人のレモンサワーの空き缶が部屋にありちょっと不快でした

The room is quiet and conducive to sleep. There is a large supermarket across the street from the door. It is a 5-minute walk from the Otorii subway entrance for easy travel. The hotel shuttle bus has a high punctuality rate. Check-in and check-out are all self-service and very convenient. I will continue to stay in this hotel next time!

The worst hotel so far, extremely unfriendly to Chinese people. There is no front desk staff, and the front desk phone is always unreachable. The room is very small, there is no bottled water in the room, no bedside table or table. The kettle can only be boiled on the floor. The driver of the free bus damaged my suitcase when carrying the luggage, making it unusable. The person in charge of the hotel refused to apologize and compensate. No matter whether I repeatedly negotiated in Japanese or English, he always pretended to be stupid and refused to deal with it. I asked to see other persons in charge, and they replied that they could not contact me. After learning that I was Chinese, the attitude became worse. Not only did he not deal with it, but he also asked me to speak in a low voice with disgust. I asked to see the name tag he was wearing, and he blocked it and took it off himself. In desperation, I chose to call the police at 110. After the police arrived, the person in charge of the hotel was still arrogant and refused to apologize and compensate. He said that no one had proved that they had damaged it. This blatant lie shocked me very much, and I asked to see the lobby video on the spot. And asked the staff to tell his name again. Later, under the intervention of the police, he wrote down his name. But he said there was no surveillance video. I had to catch a flight, so I wrote down the policeman's name and the name of the police station on the back of the hotel's business card and left. After returning to China, I called the number on the business card but no one answered. After Ctrip intervened, the hotel refused any form of apology or compensation. From beginning to end, the other party did not even say a word. In short, I advise Chinese people not to choose this hotel. The Japanese name of the hotel is "変なホテル", which means ** hotel. It really lives up to its name.