To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location3.8
Amenities3.7
Service3.9
Cleanliness4.0
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All reviews(206)
Positive reviews(178)
Reviews with photos/video(36)
Great service(36)
Easy to get around(20)
Small room size(16)
Great value for money(13)
Near shopping area(10)
Convenient for shopping(10)
Tasty food(7)
Nice shower(5)
Negative reviews(28)
ZhenMaan
Double Room
Stayed in Jul 2024
Family
2 review
3.5/5
Posted on Jul 18, 2024
There is an eating area where guest could heat up their food to eat but the down side is, it closes at10.30pm
It should remain open till midnight at least.
Overall. A good hotel.
The bed is specious for a single person room.
Tan
Double Room
Stayed in Jun 2024
Family
4 review
3.5/5
Posted on Jun 27, 2024
Room very small but good location. One thing to take note is free mineral water is only for first day. Balance of the days need to fill up your own water at the water dispenser near to the check in area.
Allen Reviews
Single Room
Stayed in Apr 2024
Solo travelers
8 review
3.0/5
Posted on Apr 4, 2024
Dated old hotel, rooms are fairly small comparable to small room hotels in tourist areas. There was some dirt in the corners and look not throughly cleaned.
Guest User
New Twin Room
Stayed in Feb 2024
Family
29 review
4.5/5
Great
Posted on Apr 19, 2024
I love the free flow coffee near the lobby. They also had green tea for those non coffee drinkers
Guest User
New Twin Room
Stayed in Jul 2024
Family
10 review
3.2/5
Posted on Aug 3, 2024
Fair location and facilities, service is acceptable.
Guest User
New Twin Room
Stayed in Nov 2023
Travel with friends
3 review
4.0/5
Very Good
Posted on Nov 15, 2023
Good location close to the train station. A lot of restaurants and 24 hours convenient stores around the hotel. Not a bad choice.
Guest User
Double Room
Stayed in Sep 2023
Travel with friends
3 review
2.0/5
Posted on Sep 30, 2023
The toilet has an awful urine smell and even after housekeeping, the pungent smell is still there. The concierge service staff is quite rude when we asked to change coins for the laundry machine at their hotel. He refuses to change a full 1000yen of coins for us and told us it is the hotel policy. Also, the washing machines were not well maintained and is dirty inside. Overall, would not recommend this hotel as we felt that there would be better accomodations elsewhere for the same price.
Mackay
Standard Twin Room
Stayed in Aug 2023
Business travelers
17 review
1.5/5
Posted on Aug 9, 2023
Booked 18 meters square room but was given a 14 meters square room. Hotel refused to give me the room I booked although I paid addition fees using Trip.com to book the bigger room. The staff was non chalant to help to change the room. The staff that contacted me from Trip.com was so slow to reply and I only got an answer from the customer support after 4-5 hours. Poor customer service from both parties. Never staying here again.
Nam Thanh
Queen Room
Stayed in Jul 2023
Couples
4 review
4.0/5
Very Good
Posted on Sep 3, 2023
Hotel is located in a great location and the price is very reasonable. However, it is dated and is not as eye-catching nor pleasant to stay at compared to newer options.
Guest User
Double Room
Stayed in Jun 2024
Booked for others
8 review
4.2/5
Very Good
Posted on Jul 4, 2024
Not too bad
Location good
Haznir
Standard Twin Room
Stayed in Mar 2024
Couples
2 review
4.0/5
Very Good
Posted on Mar 10, 2024
Hotel about 20mins from ueno stn .
Ricky.Y
New Twin Room
Stayed in May 2023
Travel with friends
10 review
4.5/5
Great
Posted on Jun 2, 2023
The room is smaller than what you would normally get by Japan standard. But the essentials are all there so I guess it would be fine. We are not carrying much luggage so size is not important to us. It is a bit further from the station than it seems on the map because of the layout of the station.
But what do you expect from this price point?
It does the job and does it well.
Jtamnw
Double Room
Stayed in Sep 2023
Travel with friends
5 review
3.5/5
Posted on Sep 14, 2023
More clearing services is better and improve the communication
Sarawut
Double Room
Stayed in Oct 2023
Travel with friends
8 review
5.0/5
Outstanding
Posted on Oct 30, 2023
Good experience at this hotel and very nice staffs
dwrt
New Twin Room
Stayed in Aug 2023
Business travelers
91 review
1.5/5
Posted on Aug 11, 2023
I will never stay here again. Far from station. Poor front desk