Sotetsu Fresa Inn Shimbashi-Karasumoriguchi Reviews
Sotetsu Fresa Inn Shimbashi-Karasumoriguchi
4 Chome-10-2 Shinbashi, Minato Ward, Tokyo, 105-0004, JapanView Hotel Details
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Sotetsu Fresa Inn Shimbashi-Karasumoriguchi Guest Reviews
4.5/5
Great
174 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
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Location4.5
Amenities4.3
Service4.4
Cleanliness4.6
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All reviews(174)
Positive reviews(171)
Reviews with photos/video(29)
Awesome stay(45)
Clean and tidy(31)
Easy to get around(29)
Friendly owner(22)
Many dining options(17)
Convenient for shopping(14)
Close to metro(12)
Great value for money(10)
Negative reviews(3)
Anonymous User
Single Room Non smoking
Stayed in juin 2024
Solo travelers
6 review
5.0/5
Outstanding
Posted on 27 juin 2024
The place was convenient. Not too far from the station and there were a lot of food options near the hotel. With a Lawson just below the hotel. It was also easy to travel to Haneda airport with the train.
The room was very clean and spacious for one person with enough space to open a big luggage.
There was also a small window with a view of Tokyo Tower.
Will definitely stay here again!
Response from Property: Thank you very much for using our hotel. We look forward to seeing you again. Front Desk
phua.sc
Superior Single Room Non smoking
Stayed in juin 2024
Solo travelers
7 review
4.2/5
Very Good
Posted on 6 juin 2024
It's about 10 minute walk from Shimbashi station which is huge (many train/subway lines intersect there). The area is jam-packed with people and many food stores and advertising so it can get quite disorientating. But once you get your bearings, it's not difficult to find the hotel.
There are many and wide variety of food options and convenience stores within walking distance - from frills-free udon/soba places, Chinese-style ramen, fast katsudon, to drinking places that let you grill fresh seafood.
The hotel is clean, self check-in and -out were smooth. Amenities are available at the ground floor to be picked up if necessary. I did not opt for breakfast and unable to comment about it.
6/8
Response from Property: Thanks for posting.
Anonymous User
Single Room Non smoking
Stayed in mai 2024
Solo travelers
12 review
3.0/5
Posted on 19 juin 2024
No onsen. Please read carefully before book. There are many sobetsu fresa Inn shimbashi one lol. The room is friggin small. Smaller than other real hotel. The bathtub is small too.
Response from Property: Thank you very much for staying at our hotel. We also very much appreciate your review.All of our staff will do their best to make your stay even more enjoyable.We look forward to welcoming you again.Sotetsu Fresa Inn Shimbashi Karasumoriguchi
Cheng ju
Superior Single Room Smoking
Stayed in juill. 2024
Business travelers
25 review
3.2/5
Posted on 4 août 2024
I like the location, but I lose my Apple Pencil here~I can sure it lose in room!
81Mason
Double Room Non smoking
Stayed in avr. 2024
Couples
13 review
4.2/5
Very Good
Posted on 10 avr. 2024
Excellent location, within 5mins walk to Shimbashi Station. Lots of good restaurants around. Room is a bit small as expected. WiFi was good. Great value for money if you’re visiting Tokyo for a few days.
Response from Property: Thank you for staying at our hotel.We are happy to hear that you liked the location of our hotel.We apologize for the inconvenience caused by the small room.We look forward to seeing you again when you come to Tokyo.Reception
Nikov
Double Room Smoking
Stayed in sept. 2023
Travel with friends
5 review
3.7/5
Posted on 2 oct. 2023
Got smoke smell when first went into the room. The staff on day shift were very friendly but staff on night shift quite rude. Recommended on their bath salt especially mint flavour.
Response from Property: Thank you for using our hotel. We apologize for any inconvenience caused regarding the smell in your room and the attitude of our staff at night. We will share this with the staff in charge and work to prevent it from happening again. Last but not least, thank you for taking the time out of your busy schedule to write a review. Sotetsu Fresa Inn Shinbashi Karasumori Staff
Darren611
Double Room Non smoking
Stayed in août 2023
Solo travelers
31 review
3.7/5
Posted on 4 août 2023
The hotel is quite a good location and very close to the train station. The room is very small but it’s enough for one person. I did kind of struggle to open my luggage. It’s very quiet and I slept well.
I only had one issue and for this reason I wouldn’t consider booking with this hotel again.
When I arrived to check in it was around 8am. The staff at the desk were very kind. I didn’t want to check in early but I wanted to drop my bags off. At this point, the hotel manager (a older lady with glasses came) and said in a sharp tone that check in is at 3pm. I knew this and this was okay. I felt her tone was quite rude and accusatory. It’s my second visit to Japan and up until now I’ve had no issue here and everyone has been very friendly. I was surprised that someone working in the hotel industry doesn’t know how to speak in an appropriate tone while dealing with customers. I did spend money to stay here and do expect a certain level of service. The fact that you can speak English does not automatically equal good customer service. I suggest that you watch the tone you speak in.
In addition to this, I didn’t get a baggage tag so I waited and the other staff member called the lady back. She said it was okay and after I left I could hear them giggling at the counter.
It wasn’t a major issue as I know the majority of Japanese people are very friendly and I’ve had a great time in this country. I’m moving on to Kyoto next and I was considering to book this hotel chain there but the experience has put me off.
Response from Property: Thank you very much for staying at our hotel. Very very sorry about the staff attitude. Although you had good review of the hotel location and near to the station, we sincerely apologize for you of the issue of the staff. We don't let this happen again any more . Thank you very much for telling us your opinion. Reception
Guest User
Semi Double Room Smoking
Stayed in déc. 2023
Couples
6 review
4.2/5
Very Good
Posted on 10 janv. 2024
The building is very high and set back and has a very good view. The space is a bit small, and it is impossible to open the luggage fully.
Response from Property: Thank you very much for visiting our hotel.We are very pleased to hear your compliments about the view from your room.Our entire staff will continue to strive to improve our services.Sotetsu Fresa Inn Shinbashi Karasumoriguchi
Jonathan Pavitt
Semi Double Room Non smoking
Stayed in déc. 2023
Couples
25 review
5.0/5
Outstanding
Posted on 4 janv. 2024
Amazing location in Shinbashi, close to the Metro Station and Shinbashinishiguchi Walking Street.
Response from Property: Thank you for staying with us.We are glad to hear that you were satisfied with your stay.We look forward to serving you again.Sotetsu FressaInn ShimbashiKarasumoriguchi Reception
Anonymous User
Single Room Non smoking
Stayed in mai 2023
Solo travelers
21 review
3.2/5
Posted on 10 mai 2023
Normal business hotel with a view of the Tokyo tower. No frills really and the room is pretty small. Decent for 1-2 nights stay.
Response from Property: Thank you for staying at our hotel.The hotel is in a good location with convenient transportation and many restaurants around.We look forward to your next stay.
Guest User
Double Room Non smoking
Stayed in avr. 2024
Business travelers
2 review
3.7/5
Posted on 20 avr. 2024
Generally great
Advise to offer breakfast earlier
Response from Property: Thank you for staying at our hotel.We apologize for the inconvenience caused regarding breakfast.We will share it with the person in charge and strive to improve it.We look forward to welcoming you back to our hotel next time.Reception
Guest User
Superior Single Room Non smoking
Stayed in avr. 2024
Solo travelers
1 review
4.2/5
Very Good
Posted on 6 mai 2024
Good for a quick night stopover stay.
Response from Property: Thank you for staying at our hotel.We are very happy to receive your compliments regarding our service and cleanliness.On the other hand, we apologize for any inconvenience you may have experienced with our facilities.We would like to improve as much as possible based on customer feedback.We look forward to seeing you again.reception
Angela
Double Room Non smoking
Stayed in mai 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on 6 juin 2024
Not so far from train station.
Response from Property: Thanks for posting.
elina lin
Semi Double Room Non smoking
Stayed in août 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on 1 sept. 2024
Good location
Response from Property: Thank you for your stay. We will continue to run the hotel to ensure our guests have a pleasant stay. We look forward to your return visit.
Adely
Superior Single Room Non smoking
Stayed in mars 2023
Family
12 review
4.2/5
Very Good
Posted on 4 avr. 2023
Perfect location, super close to the station. Lots of restaurants and shop around.
Response from Property: Thank you for staying at our hotel this time.We are also happy to hear that the hotel's location was convenient for you.We hope you will book our hotel again when you come to Japan.