The Ritz-Carlton, Tokyo Reviews
The Ritz-Carlton, Tokyo
Akasaka 9-7-1 Tokyo Midtown, Minato Ward, Tokyo, 107-6245, JapanView Hotel Details
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The Ritz-Carlton, Tokyo Guest Reviews
4.6/5
Great
107 review
Verified reviewsLocation4.7
Amenities4.5
Service4.6
Cleanliness4.7
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All reviews(107)
Positive reviews(105)
Reviews with photos/video(31)
Awesome stay(27)
Great service(24)
Great location(11)
Loved the view(9)
Tasty food(7)
Classy environment(5)
Negative reviews(2)
BENLU
Luxury Suite, 1 Bedroom Suite, 1 King
Stayed in Jun 2024
Travel with friends
14 review
Outstanding
Posted on Jun 22, 2024
The staff were friendly, and the room was comfortable and nice view.
Response from Property: Dear BENLU, Thank you for sharing you valuable feedback with us. I am delighted to see you enjoyed your stay in all aspects. We will continue to provide the highest level of service. We are looking forward to welcoming you back to The Ritz-Carlton, Tokyo!Warmest regards,Sayaka GotoDirector of Quality
Guest User
Tokyo Deluxe King, Guest room, 1 King, Skyline view
Stayed in Jan 2024
Couples
37 review
Outstanding
Posted on Mar 9, 2024
Loved it great experienced cant go wrong with this hotel.....
Response from Property: We are thrilled to learn that your time with us exceeded your expectations, and we look forward to welcoming you back to The Ritz-Carlton, Tokyo.
Guest User
Deluxe King, Guest room, 1 King
Stayed in May 2024
Family
4 review
Amazing
Posted on May 5, 2024
excellent service great location!!!
Response from Property: Dear Guest, Thank you for choosing The Ritz-Carlton, Tokyo on your recent stay. I am glad to hear that you enjoyed our service and location. We are looking forward to welcoming you back to our hotel in the near future. Warmest regards, Sayaka Goto Director of Quality
Guest User
Tokyo Deluxe King, Guest room, 1 King, Skyline view
Stayed in Oct 2023
Business travelers
5 review
Outstanding
Posted on Oct 23, 2023
挺好的，比较满意。。zzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzz
Response from Property: Dear guest: Hello distinguished guest, thank you very much for taking the time to give the hotel a positive review. If given the opportunity, we hope to provide you with a wonderful accommodation experience again in the future.
joni
Tokyo Deluxe Twin, Guest room, 2 Doubles, Skyline view
Stayed in Apr 2023
Business travelers
4 review
Outstanding
Posted on May 4, 2023
Perfect . Staff welcome.
Response from Property: Dear joni, Thank you for your kind feedback to The Ritz-Carlton, Tokyo. It is always encouraging to hear positive feedback. We hope to welcome you back soon. Warmest regards, Sayaka Goto Director of Quality
Kikuchi
Deluxe Room
Stayed in Mar 2022
Business travelers
4 review
Outstanding
Posted on Mar 12, 2022
Professional service and quality made me very pleasant stay in Tokyo. The quality of food is amazing.
Response from Property: Dear Kikuchi, Thank you for taking time to share your positive feedback with us. I am glad to hear that you enjoyed our service and the food! We are looking forward to welcoming you back in the future. Warmest regards, Sayaka Goto Director of Quality
Wanshiruyi！（xiduolang）
Carlton Suite
Stayed in Jan 2024
Family
2 review
Outstanding
Posted on Apr 2, 2024
good！
Response from Property: Reply from the property：Dear Wanshiruyi！, Thank you taking time to review your recent experience at The Ritz-Carlton, Tokyo. We are glad to see you enjoyed your stay with us. We hope to welcome you back to us soon again. Warmest regards, Sayaka Goto/Director of Quality
Guest User
Deluxe Room
Stayed in May 2024
Solo travelers
6 review
Outstanding
Posted on Jul 14, 2024
The room was very satisfactory in every aspect, the view was also very good, the mini bar was well stocked, and the breakfast service was also in place (the service in Japan is really considerate and attentive). The hotel is located in Roppongi, and the location is very good, and it is convenient to get around.
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6/7
Guest User
Tokyo Deluxe King, Guest room, 1 King, Skyline view
Stayed in Jul 2024
Family
6 review
Very Good
Posted on Jul 29, 2024
Good service attitude, you can see the night view of Tokyo
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Guest User
Club Deluxe Two Double Room
Stayed in May 2024
Family
7 review
Outstanding
Posted on Jul 27, 2024
A well-deserved "luxury" hotel. You can enjoy the night view of Tokyo while lying on the bed in the room. The executive lounge is also very high-end. Thanks to Charlie, the waiter from Taiwan, who provided Chinese service throughout the whole process. The cocktails he made were great.
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Anonymous User
Deluxe King, Guest room, 1 King
Stayed in May 2024
Family
9 review
Outstanding
Posted on Jul 28, 2024
The room facilities are comfortable, the details are in place, and the location is good
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Wuhouxianguangdebulusi
Tokyo Deluxe King, Guest room, 1 King, Skyline view
Stayed in Jan 2024
Solo travelers
6 review
Amazing
Posted on Jan 17, 2024
If you want to see Mount Fuji🗻, you must stay near room 12. It's best to stay in a corner room, which offers views of Tokyo in three directions. Tokyo Tower is now invisible from the hotel because it is sandwiched between tall buildings.
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6/10
Response from Property: Dear Wuhouxianguangdebul: Hello, distinguished guest, Suite No. 12 has always been a popular suite in our hotel, and as you said, the room has multiple views. Due to the newly built high-rise building, Tokyo Tower is currently not visible from the hotel. The main view is the view of Tokyo Bay. Thank you very much for sharing your stay experience and pleasant photos, and we look forward to serving you again in the future.
Daibuzhujiadelvyoukong
Deluxe King, Guest room, 1 King
Stayed in May 2024
Couples
91 review
Outstanding
Posted on May 4, 2024
Feeling good, great service 👍🏻
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Response from Property: Dear guest, thank you very much for your positive evaluation of the hotel. We are glad to hear that you have a good experience in the hotel. We will continue to do our best to provide better service. Thank you again.
Yunbin
Tokyo Deluxe King, Guest room, 1 King, Skyline view
Stayed in Dec 2023
Couples
5 review
Outstanding
Posted on Jan 16, 2024
It was a great experience. I would like to stay again.
Thanks to you, the proposal was successful.
thank you very much.
Original TextTranslated by Google
Response from Property: Dear Yunbin, Thank you very much for choosing The Ritz-Carlton Tokyo. Congratulations on your successful proposal. All of us at the hotel were honored to have been able to help you on your special day. We look forward to welcoming you back to stay with us again. Director of Quality: Sayaka Goto
Dagulihuanwen
Deluxe Room
Stayed in Dec 2023
Couples
10 review
Very Good
Posted on Dec 23, 2023
Service was great, as always. The price is too expensive, that's my problem: (. How to put it, it's the Ritz, the facilities are old, there are no highlights, it's a fly in the ointment.
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Response from Property: Dear Dagulihuanwen: Hello, distinguished guest, thank you very much for your continued support of the Ritz-Carlton brand. Some hotels with old facilities have recently tried to gradually improve their decoration or furniture. The hotel will also provide you with better services when you come again!