Citadines Shinjuku Tokyo Reviews
Citadines Shinjuku Tokyo
ku, 1 Chome-28-13 Shinjuku, Shinjuku Ward, Tokyo, 160-0022, JapanView Hotel Details
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Citadines Shinjuku Tokyo Guest Reviews
4.5/5
Great
230 review
Verified reviewsLocation4.4
Amenities4.4
Service4.5
Cleanliness4.6
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All reviews(230)
Positive reviews(225)
Reviews with photos/video(44)
Awesome rooms(86)
Large rooms(32)
Convenient for shopping(30)
Easy to get around(22)
Awesome kitchen(17)
Great value for money(14)
Close to metro(13)
Many amenities(11)
Negative reviews(5)
FaniaK
Studio Twin
Stayed in Dec 2024
Couples
4 review
Outstanding
Posted on Dec 13, 2024
Amazing hotel, in a great location close to Shinjuku station. The room were spacious for Tokyo standards and very clean! Excellent staff, very friendly and helpful to everything we asked for. I would totally recommend!
Response from Property: Thank you for your stay. We are glad that your stay was good overall. Looking forward to seeing you again in the future. Thank you. Ishigami
Clare Lee
Studio Twin
Stayed in Sep 2024
Family
3 review
Very Good
Posted on Oct 1, 2024
It’s quite far from any station and it can get really tiring walking back after being so tired but guess for the price point it is okay. Either you pay more for nearer or you pay slightly lesser for this. But the room is huge cause we have 4 luggages that we needed to pack.
Doesn’t provide bottled water.
There is a smelly carpet smell on the corridor!
Response from Property: Dear Valued Guest, Thank you for staying with us at Citadine Shinjuku Tokyo.We are sorry that our carpet on the corridor had an odour. Please allow us to share this our housekeeping team to take care of the issue. We truly appreciate your honest feedback.Have a lovely autumn season.Sincerely yours, Guest Service Team
Kurniawan Chandra
Studio Double
Stayed in Feb 2024
Couples
2 review
Posted on Mar 24, 2024
This hotel is not new but quite well maintained. Just 7-9 minutes walk to Shinjuku gyoen station and around 15 minutes to Shinjuku main St. Surrounded by night life area and some fastfood like Yoshinoya and Sukiya. The staff was friendly and helpful, especially mr Lorenso. The best things is they have a 25m2 room which you can’t find in Shinjuka area with the reasonable price loke this hotel.
Response from Property: Dear Valued Guest, Thank you for staying with us at Citadines Shinjuku Tokyo. Thank you for sharing your lovely photo with us as well. We truly appreciate your positive feedback. Have a lovely spring season. We look forward to seeing you in the near future. Sincerely yours, Guest Service Team
W
Studio Double
Stayed in Feb 2024
Travel with friends
59 review
Posted on Feb 9, 2024
A little far from restaurants and main metro. Maybe wouldn’t stay here again. The actually hotel is okay
Response from Property: Thank you for staying with us. We are happy to hear that you enjoyed the stay in Tokyo. Looking forward to seeing you again in the future. Ishigami
minlovestravel
Studio Double
Stayed in Jan 2024
Couples
8 review
Amazing
Posted on Mar 1, 2024
Stayed here for 9 nights, it’s home away from home! Kitchenette was a life saver because we bought supper and the utensils and bowls came in really handy!! Ample space to open luggage, clean bath tubs for bubble bath after a long day and many washing machine to do laundry! Happy with my decision!
Response from Property: Dear Valued Guest, Thank you for taking the time to share your stay experience at Citadines Shinjuku . We are happy to see you enjoying train ride in Japan as well. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences. Yours sincerely, Guest Service Team
kohws
Studio Double
Stayed in Dec 2023
Family
11 review
Outstanding
Posted on Dec 10, 2023
Best Hotel with so much space and there is a mini kitchen.
I am OK with the walk from the bus station.
Will be again.
Thank you.
Response from Property: Dear Valued Guest, Thank you for taking the time to share your stay experience at Citadines Shinjuku. We are happy to have met your expectations in service and quality standards. We are glad to see your photos when you enjoyed cooking in the room as well. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences. Yours sincerely, Guest Service Team
Linnz-7
Studio Twin
Stayed in Nov 2023
Travel with friends
7 review
Very Good
Posted on Dec 1, 2023
Room was big comparatively to other places. Clean place with 24h convenient store nearby. Takes 1.5km to Shinjuku Station
Response from Property: Dear Valued Guest, Thank you for taking the time to share your stay experience at Citadines Shinjuku. We are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences. Yours sincerely, Guest Service Team
Juan
Studio Double
Stayed in May 2024
Couples
1 review
Outstanding
Posted on May 27, 2024
AMAZING experience! Totally recommend this hotel. Location, space, cleanliness, service and amenities are incredible.
Plus, the area/neighborhood where is located is super close to train station and lots of food options.
If you are from lgbtq community, super plus is that you can walk to bars.
Don't hesitate, book it now.
Response from Property: Thank you for staying with us. We are happy to hear that your stay was good. Looking forward to seeing you again in the future. Ishigami
BrescianiMarco
Studio Double
Stayed in Nov 2024
Business travelers
19 review
Outstanding
Posted on Nov 17, 2024
rare - huge room for Tokyo standards and comfy bed
Response from Property: Thank you for your stay. We are glad that your stay was good overall. Looking forward to seeing you again in the future. Best Regards, Ishigami
Guest User
Studio Twin
Stayed in Apr 2024
Couples
3 review
Amazing
Posted on May 17, 2024
The staff, location, cleanliness, services were excellent. The was room was small, but neat. The food was excellent.
Response from Property: Dear Valued Guest, Thank you for staying with us at Citadines Shinjuku Tokyo. We truly appreciate your positive feedback. Have a lovely early summer season. Sincerely yours, Guest Service Team
Carcassonne
Studio Double
Stayed in Mar 2024
Solo travelers
1 review
Great
Posted on Mar 19, 2024
Good location, about 5 to 8 minutes walk from Shinjuku gionnmae station. You can also walk (10 to 15 mins) to all the Shinjuku must go to places: golden gai, Omoide Yokocho, Ikebukuro. The hotel itself is nice and clean, and the staff was nice. It's definitely not a 5 star big hotel but it works well for short trips and it's still decently priced (for Tokyo hotel standards).
Response from Property: Dear Valued Guest, Thank you for staying with us at Citadines Shinjuku Tokyo. We truly appreciate your positive feedback. Have a lovely spring season. We look forward to seeing you in the near future. Sincerely yours, Guest Service Team
Fattestcloud
Studio Double
Stayed in Feb 2024
Family
7 review
Outstanding
Posted on May 2, 2024
was exact to pictures and clean. easily walkable to the shopping areas and many food options around with cafe downstairs.
Response from Property: Dear Valued Guest, Thank you for staying with us at Citadines Shinjuku Tokyo. We are glad to hear that you enjoy your stay in Tokyo. We appreciate your positive feedback. Have a lovely spring season. Sincerely yours, Guest Service Team
Guest User
Studio Double
Stayed in Feb 2024
Family
1 review
Posted on Feb 26, 2024
less than 10 minutes from station, convenient stores around, but ignored requested for high floors.
Response from Property: Dear Valued Guest,Thank you for staying with us at Citadines Shinjuku Tokyo.We are glad to hear that you were having a great time here in Tokyo.We apologize that we were not able to allocate your room per your request. Thank you for your feedback. Have a lovely coming spring season.Sincerely yours,Guest Service Team
Dawn
Studio Double
Stayed in Jan 2024
Couples
6 review
Posted on Jan 20, 2024
It’s like a service apartment with a small kitchen with all amenities. It’s spacious so no problem with luggage’s opening. There are 2-3 convenient store around and restaurants. So no issue. The only thing is the car park for hotel, height only 1.55m. If you are driving MPV or SUV, you will need to find those public car park, which have a few behind the hotel.
Response from Property: Dear Valued Guest,Thank you for staying with us at Citadines Shinjuku Tokyo.We are glad to hear that you enjoyed your stay in Tokyo. Thank you for your your honest feedback regarding our parking lot. We will share it with our team.Sincerely yours, Guest Service Team
Guest User
Studio Double
Stayed in Jan 2024
Couples
5 review
Amazing
Posted on Jan 8, 2024
Staying here for the 2nd time. Still pretty solid I just say. Great location, clean and the best scramble eggs. Left behind some stuff when I checked out and was still able to retrieve it the next day.
Response from Property: Dear Valued Guest, Thank you for taking the time to share your stay experience at Citadines Shinjuku . We are happy to have met your expectations in service and quality standards. We are glad to see your photos when you enjoyed cooking in the room as well. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences. Yours sincerely, Guest Service Team