VIA INN IIDABASHI KORAKUEN JR-West Group Reviews
VIA INN IIDABASHI KORAKUEN JR-West Group
4-11 Shinogawamachi, Shinjuku City, Shinjuku Ward, Tokyo, 162-0814, JapanView Hotel Details
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VIA INN IIDABASHI KORAKUEN JR-West Group Guest Reviews
4.5/5
Great
477 review
Verified reviewsLocation4.3
Amenities4.5
Service4.5
Cleanliness4.6
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All reviews(477)
Positive reviews(469)
Reviews with photos/video(108)
Clean and tidy(169)
Near shopping area(97)
Convenient for shopping(65)
Easy to get around(47)
Great value for money(36)
Quiet & comfortable(29)
Many dining options(11)
Friendly front desk staff(11)
Negative reviews(8)
kimY6976
Single Room - Smoking
Stayed in May 2024
Couples
1 review
Amazing
Posted on May 21, 2024
It's a nice hotel. Not so far from iidabashi station, got to walk abt 6-7min, consider convenient. Got luggage keeping service. It's clean in the room, just small in size. So far it is good.
Response from Property: Thank you very much for staying at Via Inn Iidabashi Korakuen.
We are very relieved to hear that you were satisfied with your stay.
We also have self-service lockers. You can use them before you depart or after your stay.
Please consider staying at Via Inn Iidabashi Korakuen again the next time you visit Tokyo.
All our staff look forward to welcoming you again.
Manager, Via Inn Iidabashi Korakuen
Guest User
Double Room - Smoking
Stayed in Jun 2024
Couples
1 review
Outstanding
Posted on Jul 2, 2024
The Nepalese man was so kind. It was amazing and left an unforgettable memory for me. I really appreciate it. If I go to Japan, I would like to visit this hotel again.
Response from Property: Thank you very much for staying at Via Inn Iidabashi Korakuen. We are very happy to read your words of praise. We will continue to strive to provide an even more satisfying hotel in the future, so please use our hotel again the next time you visit Japan. We look forward to welcoming you again.
Manager, Via Inn Iidabashi Korakuen
Harish
Double Room - Smoking
Stayed in May 2024
Family
2 review
Posted on Jun 4, 2024
The location is good but the rooms are a bit small.. it's difficult to move around in the room even with 1 check-in luggage
Response from Property: Thank you very much for using Viainn Iidabashi Korakuen .Our hotel has a variety of room types, so please choose a larger room next time.If you have opportunity, we look forward to welcoming our hotel.Viainn iidabashi korakuen manager
Guest User
Single Room - Non-Smoking
Stayed in May 2024
Solo travelers
1 review
Amazing
Posted on Jun 3, 2024
The staff were incredibly helpful and friendly, making my stay very pleasant. Although my room was quite small, it was impeccably clean and equipped with all the essentials I needed. The overall experience was comfortable and satisfying.
Response from Property: Thank you very much for using Viainn Iidabashi Korakuen .We are very happy to your satisfaction.Our hotel has a various room types, so please choose a larger room next time.we look forward to seeing you again.Viainn Iidabashi Korakuen Manager
Steeve Chasse
Double Room - Non-Smoking
Stayed in May 2024
Couples
9 review
Outstanding
Posted on Jul 1, 2024
The location was perfect. Room was clean and the value for the price was great.
This is the type of hotel I would probably book again while travelling to Tokyo.
Response from Property: Dear Steeve ChasseThank you very much for using Viainn Iidabashi Kourakuen .We are very happy to your satisfaction.The staff will do their best to make you satisfied when you use it next time.We look forward to seeing you again.Viainn Iidabashi Kourakuen Manager
Stephanie
Deluxe Single Room - Non-Smoking
Stayed in Apr 2024
Couples
3 review
Amazing
Posted on Apr 24, 2024
Nice modern building. Clean. Good service.
Breakfast is very simple so we skipped.
The first taxi took us to the wrong address so perhaps it’s helpful to use the button after booking to screenshot/print a guide for taxi.
Location is relatively pretty great. It’s a weee little far from trains, meaning they are not next to one out of the door within one block. It takes 8minutes or so to walk to one. But, if you are a walker, it’s pretty well located to spider into all directions for different attractions. We walked 20,000-30,000 steps everyday. Loved it.
Response from Property: Thank you very much for using Viainn Iidabashi Korakuen .We are very happy to your satisfaction.We sincerely accept the evaluation of our customers and we will work together with the staff to best to be a good hotel. we look forward to seeing you again.Viainn Iidabashi Korakuen Manager
Hei Lam
Double Room - Non-Smoking
Stayed in Apr 2024
Couples
20 review
Posted on Apr 20, 2024
Quite a distance to railway station and a bit far from JR station. Quite new and clean. Breakfast not many choices. No eggs, natto, yoghurt. Curry not so japanese style. Very nice pudding! Love it. Aeon next to the hotel. Very convenient. Room is spacious comparing to other chained hotels in japan. No free bottled water.
Response from Property: Dear Hei LamThank you very much for using Viainn Iidabashi Kourakuen .We sincerely accept the evaluation of our customers and we will work together with the staff to best to be a good hotel. Like you said for some of the guest feels about the distance too, sorry inconvenient. And we are happy to hear that you got good impression from our hotel you felt. We look forward to seeing you again.Viainn Iidabashi Kourakuen Manager
Guest User
Double Room - Non-Smoking
Stayed in Mar 2024
Family
1 review
Outstanding
Posted on Apr 3, 2024
Excellent hotel in a good location. Best thing about this hotel is the staff. The reception staff are ever so helpful.
Mr Komine deserves special mention as he was very helpful during our check out and arranging to send our luggage to Osaka.
The hotel is very clean and in a very good location.
Response from Property: Thank you very much for using Viainn Iidabashi Korakuen .We are very happy to your satisfaction.The staff will do their best to make you satisfied when you use it next time.we look forward to seeing you again.
Guest User
Single Room - Smoking
Stayed in Mar 2024
Couples
3 review
Posted on Mar 26, 2024
I have never been in hotel like this, no toothbrushes, even the drink water is charged. The pillows is not clean and bed is not very comfortable. However, it’s not far from train station, is convenient for visitors.
Response from Property: Thank you very much for staying at Via Inn Iidabashi Korakuen.We apologize for any inconvenience caused due to the lack of cleaning of the bed etc. In addition, toothbrushes and other items are available for self-service in front of the elevator on the 1st floor, but we were not provided with sufficient information. Regarding water, please use the drinking water from the faucet in your room, or if you need bottled water, please purchase it from the vending machine on the 10th floor. We apologize once again for not being able to meet your wishes. We will improve the points that need improvement in the future and aim to become a more comfortable hotel. We look forward to your next visit.Via Inn Iidabashi Korakuen Manager
Jess Morales
Double Room - Non-Smoking
Stayed in Feb 2024
Couples
1 review
Outstanding
Posted on Feb 26, 2024
Excellent hotel, small but very well organized room. great cleaning! Very good location if you need to be close to the Tokyo Dome, there are many bars and restaurants nearby, we will definitely return soon!
Response from Property: Thank you very much for using Via Inn Iidabashi Korakuen.We are glad that you were satisfied. Thank you again for your many compliments.Tokyo Dome and Kagurazaka are also within walking distance, and Iidabashi Station is also conveniently accessible.We will continue to strive to be a better hotel in the future.We look forward to seeing you again.Via Inn Iidabashi Korakuen Manager
Guest User
Double Room - Non-Smoking
Stayed in Jul 2023
Couples
6 review
Great
Posted on Sep 3, 2023
The hotel is located a little abit far from the train station however their service and amenities make up for it. There is a supermarket just below the hotel.
Response from Property: Dear guestThank you very much for using Viainn Iidabashi Kourakuen .We are very happy to your satisfaction.The staff will do their best to make you satisfied when you use it next time.We look forward to seeing you again.Viainn Iidabashi Kourakuen Manager
שיר
Single Room - Smoking
Stayed in Mar 2024
Couples
6 review
Great
Posted on Mar 25, 2024
The hotel was super clean, nice and great.
We love it.
Definitely recommend
Response from Property: Thank you very much for staying at Via Inn Iidabashi Korakuen.We are very happy to read your compliments.We hope that you enjoyed your stay with us.Thank you for taking the time out of your busy schedule to post your review.We will continue to strive to improve our services, so please stay at Via Inn Iidabashi Korakuen again when you are in the area.We look forward to your next visit.Via Inn Iidabashi Korakuen Manager
Syifak
Single Room - Non-Smoking
Stayed in Jun 2023
Travel with friends
3 review
Very Good
Posted on Jun 20, 2023
Location is good, near most of the subway lines. Can keep the luggae before check in on the same day of booking and after checkout (on the same day). The interior design was awesome, it felt like home. Thank you to Mr Ando who served us wonderfully during our check in process.
6/7
Response from Property: Thank you very much for using Via Inn Iidabashi Korakuen.
I am very happy to hear that you were satisfied.
In addition, all the staff will make an effort so that you can be more satisfied when you use it next time.
We are looking forward to your next visit.
Via Inn Iidabashi Korakuen Manager
Mr.RedHopper
Single Room - Smoking
Stayed in May 2023
Booked for others
4 review
Great
Posted on May 12, 2023
It’s totally nice experience in there and they are so good at their reservations! They serve their best for every tourist person!
Response from Property: Dear Mr.RedHopperThank you very much for using Viainn Iidabashi Kourakuen .We are very happy to your satisfaction.The staff will do their best to make you satisfied when you use it next time.we look forward to seeing you again.Viainn Iidabashi Kourakuen Manager
Manq
Single Room - Non-Smoking
Stayed in Apr 2023
Travel with friends
2 review
Amazing
Posted on Jul 5, 2023
Very good customer service and well hygiene.
The location is very convenient, familymart, supermarket and 7-11 is surround of the hotel.
Just one problem: the room is too small.
Response from Property: Dear ManqThank you very much for using Viainn Iidabashi Kourakuen .We are very happy to your satisfaction.The staff will do their best to make you satisfied when you use it next time.we look forward to seeing you again.Viainn Iidabashi Kourakuen Manager