3-8-8 Nihombashi Kayabacho, Chuo-ku, Chuo Ward, Tokyo, 103-0025, JapanView Hotel Details
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MIMARU Tokyo Hatchobori Guest Reviews
4.3/5
Very Good
139 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.3
Service4.3
Cleanliness4.3
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All reviews(139)
Positive reviews(38)
Reviews with photos/video(8)
Awesome stay(21)
Great location(12)
Convenient location(11)
Easy to get around(10)
Friendly owner(7)
Perfect for families(5)
Negative reviews(1)
C C
Family Apartment
Stayed in Jul 2024
Travel with friends
8 review
5.0/5
Outstanding
Posted on Jul 25, 2024
We had a great and comfortable stay at the accommodation, thank you very much for the hospitality!
Response from Property: Dear Guest, Thank you very much for choosing to stay with us and taking your precious time leaving us an honest review.Our hotel is an apartment hotel aims for families and group travelers where our guests can stay and feel like second home.MIMARU offers spacious rooms with living room and well-equipped kitchen, spacious living room and bedrooms.Once again, thank you for your detailed review and sharing experience of your stay with us and hope to host you again either at MIMARU HATCHOBORI or other MIMARUs in Tokyo, Osaka and Kyoto.Front DeskMIMARU TOKYO HATCHOBORI
Shu Fen
Family Apartment
Stayed in May 2024
Family
10 review
3.2/5
Posted on Jun 9, 2024
Overall stay is okay if you don’t expect much. However the makeup room service policy is very confusing especially when you asked the cleaner if there’s a makeup room service today. Her answer is always NO! Just change towels and rubbish bags. We had to always call reception to ask and only 2 makeup room services( change bedsheets only) in our 8nights stay. Dirty sinks and dusty room when we finally checked out.
Plus points- nearby a few train lines and the microwave oven in the room.
Pictures are taken when we checkin.
Response from Property: Dear Guest. Thank you for your feedback regarding your stay. We apologize for any confusion and inconvenience caused by our housekeeping service. Our hotel is an Eco friendly hotel as we explained you during your check in. Bed making is in every 4 days as a stay cleaning however if you require fresh bed **** daily we can handle you for free at the front desk so you can replace it by yourself. Besides free daily cleaning, for stay or full cleaning every day, there is an extra charge. Your comments are very valuable and help us improve our services. We will address the issue with our housekeeping staff to ensure better communication and consistency in service.We appreciate your mention of the positive aspects, such as our convenient location near several train lines and the in-room microwave oven. We hope these amenities contributed to a more comfortable stay.Thank you for bringing this to our attention. We hope to have the opportunity to serve you better in the future. Warm Regards, Front Desk Team
Guest User
Family Apartment
Stayed in Aug 2024
Travel with friends
19 review
3.7/5
Posted on Aug 18, 2024
We booked 2 rooms and the hotel arranged a connecting rooms for us, very convenient for a large group of friends.
Response from Property: Dear Guest, Thank you for choosing to stay with us and leaving us a review.Our apartment hotel is aimed for families and group travelers, offering spacious rooms where our guests can stay like a second home. We hope you had a pleasant stay with us.Once again, thank you for your feedback and hope to host you again either at MIMARU TOKYO HATCHOBORI or at other MIMARUs in Tokyo, Osaka and Kyoto.Best RegardsFront DeskMIMARU TOKYO HATCHOBORI
Guest User
Family Apartment
Stayed in Jun 2024
Travel with friends
43 review
3.7/5
Posted on Jul 22, 2024
Nice hotel at the heart of Tokyo. Room was relatively spacious considering the average room size in Tokyo. However, the service at the front desk was below average.
Response from Property: Dear Guest,Thank you for choosing to stay with MIMARU TOKYO HATCHOBORI and taking your precious time posting a review of your stay.We are glad to hear that the room is spacious enough for your family.It is our concept that all the family members and friends can stay together as a second home in your travel destination.We are trying our best and make sure to meet the needs of oue valued guests in every situation.It would be grateful and very helpful for us if you could elaborate more about the service of the front desk we should improve. We are willing to change for our guest's best experience with us. Once again, thank you very much for your honest review and hope to host you again either at MIMARU HACCHOBORI or other MIMARUs in Tokyo, Osaka and Kyoto.Best RegardsFront DeskMIMARU TOKKYO HATCHOBORI
Wientje
Family Theater Apartment
Stayed in Feb 2024
Family
6 review
5.0/5
Outstanding
Posted on Mar 12, 2024
we love the location so much, so easy access to metro hibiya line, walk distance to tokyo station, 3 convenience store Lawson, 7-11, Family mart close to the apartment. friendly and helpful staff. we are looking forward to another visit to Mimaru group
Response from Property: Dear Guest, thank you so much for choosing MIMARU Tokyo Hatchobori during your latest trip to Tokyo. We are pleased to hear you were overall satisfied with our location and found it convenient. We are also pleased to hear you were overall satisfied with our staff. It was a pleasure to host you, and we look forward to welcoming you soon! Best regards, Front Desk Team
CHGoh
Family Apartment
Stayed in Dec 2023
Family
2 review
5.0/5
Outstanding
Posted on Dec 25, 2023
Kato-san was very helpful to help us fill up the form for Yamato luggage delivery. Generally, it is a very convenient location which us also quiet and nice.
Response from Property: Dear Guest, Thank you for choosing MIMARU Tokyo Hatchobori. We are pleased to hear that you had a pleasant stay with us. We are also pleased to hear that you were satisfied with our location and staff. At MIMARU we strive to do our best in order to ensure the satisfaction of our guests. Again, thank you for choosing MIMARU Tokyo Hatchobori and we hope to see you again. Regards, Front Desk Team
Guest User
Duplex Apartment
Stayed in Nov 2023
Family
5 review
4.5/5
Great
Posted on Dec 1, 2023
Good size for family of 4.
Very clean and there’s a laundry room for washing n drying. It’s near to the train station too.
Response from Property: Dear Guest, Thank you for choosing MIMARU Tokyo Hatchobori! We are happy to hear that you have a pleasant stay with us. We are also pleased to hear that you were satisfied with our facilites and location. Again, thank you for choosing MIMARU Tokyo Hatchobori and we hope to see you again. Regards, Front Desk Team
KA CHUN
Family Apartment
Stayed in Jul 2024
Family
2 review
5.0/5
Outstanding
Posted on Jul 29, 2024
The location is very convenient. It takes about 30 minutes to reach Shinjuku and Ginza, and only 15 minutes' walk to Tokyo Ichiban Street! There are many restaurants nearby! How convenient!
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Response from Property: Dear Guest, Thank you very much for choosing to stay with us and taking your precious time leaving us an honest review.As you have mentioned, our hotel is located just about 3 minutes walk away from Kayabacho and Hatchobori Stations with restaurants, convenience stores and supermarkets around. There are also direct train to Ginza, Shinjuku and Shibuya.Once again, thank you for your detailed review and sharing experience of your stay with us and hope to host you again either at MIMARU HATCHOBORI or other MIMARUs in Tokyo, Osaka and Kyoto.Front DeskMIMARU TOKYO HATCHOBORI
Anonymous User
Family Apartment
Stayed in Jul 2024
Family
1 review
1.0/5
Posted on Jul 26, 2024
We booked a room for 5 people and the fees were added up. Later, when we went to the front desk, they asked us to pay 15,000 yen for an extra bed. Is this platform a fraud? Also, such a hotel costs nearly 3,000 per night. It's not worth it. The room is very small and there is no service at all. It's not even comparable to the 100-200-yuan express hotels in China.
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you for choosing to stay with MIMARU TOKYO HATCHOBORI and taking your precious time posting a review of your stay.We are afraid to inform you that the room that you booked can only accommodate up to 4 guests. In your case, there are 5 guests and is over-capacity of the room. As our hotel policy, we usually ask our guest to upgrade to the room for 6 guests with an extra charge or to book another room to accommodate all the members.However, we were fully booked on the day you checked in and we offered you as a special case. We also explained that you can cancel the reservation for free in case you do not want to pay extra charge. You signed on the Accommodation Pledge For Excess Capacity not to share about the case on SNS and reservation sites. Please kindy delete about the extra charge from your review or we will take further necessary measurements.Once again, thank you very much for your honest review and hope to host you again either at MIMARU HACCHOBORI or other MIMARUs in Tokyo, Osaka and Kyoto.Best RegardsFront DeskMIMARU TOKYO HATCHOBORI
Guest User
Family Apartment
Stayed in Jul 2024
Family
4 review
4.2/5
Very Good
Posted on Jul 18, 2024
Very suitable for a family of four. There are many food options around, but it is generally quiet. No disposable items are provided.
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you for choosing MIMARU TOKYO HATCHOBORI. We would like to sincerely thank you for taking the time to share your impression of your stay. We are glad that you are satisfied with our hotel.We look forward to having you again.Front Desk Team
sortie
Family Apartment
Stayed in Sep 2023
Family
8 review
5.0/5
Outstanding
Posted on Oct 14, 2023
The room is spacious and comfortable, suitable for a family of four, and has a fully equipped kitchen and toilet. The surrounding transportation is very convenient, there are many supermarkets and restaurants. The air conditioner control panel cannot turn off the screen, and it is too bright at night, affecting sleep.
Original TextTranslated by Google
Response from Property: Dear Guest, Thank you for choosing MIMARU Tokyo Hatchobori. We are pleased to hear that you had a pleasant stay with us. We are also pleased to hear that you were satisfied with our facility and location. Regarding the control panel of the air conditoner, we sincerely apologize for any inconvenience this may have caused during your stay with us. As such, we will do our best to solve this issue to ensure that guests do not experience this problem in the future. Again, thank you for choosing MIMARU Tokyo Hatchobori and we hope to see you again. Regards, Front Desk Team
lin
Family Theater Apartment
Stayed in Mar 2024
Family
3 review
4.7/5
Amazing
Posted on Apr 8, 2024
Mimaru Hotel is very suitable for family travel, clean, with kitchen, good location.
This hotel is 3-5 minutes away from the subway entrance and convenience store.
Original TextTranslated by Google
Response from Property: Dear Guest, thank you so much for choosing MIMARU Tokyo Hatchobori during your latest trip to Japan. We are pleased to hear you were overall satisfied with our location, and enjoyed the time in your room! It was a pleasure to host you, and we look forward to welcoming you again soon. Best regards, Front Desk Team
Guest User
Family Theater Apartment
Stayed in Aug 2023
Family
1 review
5.0/5
Outstanding
Posted on Aug 25, 2023
It was the first trip to Japan for a family of four, and I loved it from the very beginning of the hotel. The hotel is clean and the staff are so friendly.
If I come to Tokyo next time, I intend to visit again.
The location of the hotel is also very good as it is close to the subway no matter where you go in downtown Tokyo.
It was so nice to clean up the hotel room when going out.
I was happy to be able to be comfortable during my stay in Tokyo.
Thank you to all the hotel staff.
Original TextTranslated by Google
Response from Property: Dear Guest, Thank you for choosing MIMARU Tokyo Hatchobori. We are pleased to hear that you had a pleasant stay with us. We are also pleased to hear that you were satisfied with our facility, location, and staff. At MIMARU we strive to do our best in order to ensure the satisfaction of our guests. Again, thank you for choosing MIMARU Tokyo Hatchobori and we hope to see you again. Regards, Front Desk Team
Luoyinuo
Family Apartment
Stayed in Feb 2024
Family
36 review
5.0/5
Outstanding
Posted on Feb 19, 2024
A great place to stay with a baby. The 4 beds are very comfortable. I will stay here again next time I come to Tokyo. The two nearby stations, Hatchobori and Kayabacho, are 3-4 minutes' walk each. The most convenient one is the Hibiya Line, which is 3 stations to Ginza. , which is six or seven kilometers away from Omotesando and requires a transfer. But there are a lot of restaurants downstairs in the hotel, such as Yakiniku, Yoshinoya, ramen shop, and convenience store, which is quite convenient. The only bad thing is that the room will be cleaned only once every 4 days, and disposable supplies are not provided. It is recommended to bring your own toothpaste, toothbrush and slippers. Overall, it's great to live in such a clean, comfortable and spacious apartment in Tokyo.
Original TextTranslated by Google
Response from Property: Dear Guest, thank you so much for choosing MIMARU Tokyo Hatchobori. We are pleased to hear you were overall satisfied with our facility and location, and had an overall comfortable stay at our hotel. Regarding cleaning, we apologize for any inconvenience it may have caused during your stay. We hire our cleaning staff from a third party, and therefore are unable to provide full cleaning service every day. This information is provided on our website and on OTA websites, and is explained during check-in process. Regarding amenities, we provide slippers, toothbrushes and other single use amenities at the front desk.Thank you again for staying with us. It was a pleasure to host you, and we look forward to welcoming you again soon! Best regards, MIMARU Tokyo Hatchobori Front Desk Team
Shenghuahuahuasheng
Family Theater Apartment
Stayed in Feb 2024
Family
22 review
5.0/5
Outstanding
Posted on Apr 5, 2024
It's not too far to walk to Tokyo Station, which is convenient for traveling from Tokyo Station. This brand of hotel looks the same in all places, which is family-friendly.
Original TextTranslated by Google
Response from Property: Dear Guest, thank you so much for choosing MIMARU Tokyo Hatchobori during your latest trip to Japan. We are pleased to hear you were overall satisfied with our location and found it convenient. It was a pleasure to host you, and we look forward to welcoming you again soon! Best regards, Front Desk Team