MIMARU Tokyo Hatchobori Reviews

Response from Property: Dear Guest, Thank you very much for choosing to stay with us and taking your precious time leaving us an honest review.Our hotel is an apartment hotel aims for families and group travelers where our guests can stay and feel like second home.MIMARU offers spacious rooms with living room and well-equipped kitchen, spacious living room and bedrooms.Once again, thank you for your detailed review and sharing experience of your stay with us and hope to host you again either at MIMARU HATCHOBORI or other MIMARUs in Tokyo, Osaka and Kyoto.Front DeskMIMARU TOKYO HATCHOBORI

Response from Property: Dear Guest. Thank you for your feedback regarding your stay. We apologize for any confusion and inconvenience caused by our housekeeping service. Our hotel is an Eco friendly hotel as we explained you during your check in. Bed making is in every 4 days as a stay cleaning however if you require fresh bed **** daily we can handle you for free at the front desk so you can replace it by yourself. Besides free daily cleaning, for stay or full cleaning every day, there is an extra charge. Your comments are very valuable and help us improve our services. We will address the issue with our housekeeping staff to ensure better communication and consistency in service.We appreciate your mention of the positive aspects, such as our convenient location near several train lines and the in-room microwave oven. We hope these amenities contributed to a more comfortable stay.Thank you for bringing this to our attention. We hope to have the opportunity to serve you better in the future. Warm Regards, Front Desk Team

Response from Property: Dear Guest, Thank you for choosing to stay with us and leaving us a review.Our apartment hotel is aimed for families and group travelers, offering spacious rooms where our guests can stay like a second home. We hope you had a pleasant stay with us.Once again, thank you for your feedback and hope to host you again either at MIMARU TOKYO HATCHOBORI or at other MIMARUs in Tokyo, Osaka and Kyoto.Best RegardsFront DeskMIMARU TOKYO HATCHOBORI

Response from Property: Dear Guest,Thank you for choosing to stay with MIMARU TOKYO HATCHOBORI and taking your precious time posting a review of your stay.We are glad to hear that the room is spacious enough for your family.It is our concept that all the family members and friends can stay together as a second home in your travel destination.We are trying our best and make sure to meet the needs of oue valued guests in every situation.It would be grateful and very helpful for us if you could elaborate more about the service of the front desk we should improve. We are willing to change for our guest's best experience with us. Once again, thank you very much for your honest review and hope to host you again either at MIMARU HACCHOBORI or other MIMARUs in Tokyo, Osaka and Kyoto.Best RegardsFront DeskMIMARU TOKKYO HATCHOBORI

Response from Property: Dear Guest, thank you so much for choosing MIMARU Tokyo Hatchobori during your latest trip to Tokyo. We are pleased to hear you were overall satisfied with our location and found it convenient. We are also pleased to hear you were overall satisfied with our staff. It was a pleasure to host you, and we look forward to welcoming you soon! Best regards, Front Desk Team

Response from Property: Dear Guest, Thank you for choosing MIMARU Tokyo Hatchobori. We are pleased to hear that you had a pleasant stay with us. We are also pleased to hear that you were satisfied with our location and staff. At MIMARU we strive to do our best in order to ensure the satisfaction of our guests. Again, thank you for choosing MIMARU Tokyo Hatchobori and we hope to see you again. Regards, Front Desk Team

Response from Property: Dear Guest, Thank you for choosing MIMARU Tokyo Hatchobori! We are happy to hear that you have a pleasant stay with us. We are also pleased to hear that you were satisfied with our facilites and location. Again, thank you for choosing MIMARU Tokyo Hatchobori and we hope to see you again. Regards, Front Desk Team

Response from Property: Dear Guest, Thank you very much for choosing to stay with us and taking your precious time leaving us an honest review.As you have mentioned, our hotel is located just about 3 minutes walk away from Kayabacho and Hatchobori Stations with restaurants, convenience stores and supermarkets around. There are also direct train to Ginza, Shinjuku and Shibuya.Once again, thank you for your detailed review and sharing experience of your stay with us and hope to host you again either at MIMARU HATCHOBORI or other MIMARUs in Tokyo, Osaka and Kyoto.Front DeskMIMARU TOKYO HATCHOBORI

Response from Property: Dear Guest,Thank you for choosing to stay with MIMARU TOKYO HATCHOBORI and taking your precious time posting a review of your stay.We are afraid to inform you that the room that you booked can only accommodate up to 4 guests. In your case, there are 5 guests and is over-capacity of the room. As our hotel policy, we usually ask our guest to upgrade to the room for 6 guests with an extra charge or to book another room to accommodate all the members.However, we were fully booked on the day you checked in and we offered you as a special case. We also explained that you can cancel the reservation for free in case you do not want to pay extra charge. You signed on the Accommodation Pledge For Excess Capacity not to share about the case on SNS and reservation sites. Please kindy delete about the extra charge from your review or we will take further necessary measurements.Once again, thank you very much for your honest review and hope to host you again either at MIMARU HACCHOBORI or other MIMARUs in Tokyo, Osaka and Kyoto.Best RegardsFront DeskMIMARU TOKYO HATCHOBORI

Response from Property: Dear Guest,Thank you for choosing MIMARU TOKYO HATCHOBORI. We would like to sincerely thank you for taking the time to share your impression of your stay. We are glad that you are satisfied with our hotel.We look forward to having you again.Front Desk Team

Response from Property: Dear Guest, Thank you for choosing MIMARU Tokyo Hatchobori. We are pleased to hear that you had a pleasant stay with us. We are also pleased to hear that you were satisfied with our facility and location. Regarding the control panel of the air conditoner, we sincerely apologize for any inconvenience this may have caused during your stay with us. As such, we will do our best to solve this issue to ensure that guests do not experience this problem in the future. Again, thank you for choosing MIMARU Tokyo Hatchobori and we hope to see you again. Regards, Front Desk Team

Response from Property: Dear Guest, thank you so much for choosing MIMARU Tokyo Hatchobori during your latest trip to Japan. We are pleased to hear you were overall satisfied with our location, and enjoyed the time in your room! It was a pleasure to host you, and we look forward to welcoming you again soon. Best regards, Front Desk Team

Response from Property: Dear Guest, Thank you for choosing MIMARU Tokyo Hatchobori. We are pleased to hear that you had a pleasant stay with us. We are also pleased to hear that you were satisfied with our facility, location, and staff. At MIMARU we strive to do our best in order to ensure the satisfaction of our guests. Again, thank you for choosing MIMARU Tokyo Hatchobori and we hope to see you again. Regards, Front Desk Team

Response from Property: Dear Guest, thank you so much for choosing MIMARU Tokyo Hatchobori. We are pleased to hear you were overall satisfied with our facility and location, and had an overall comfortable stay at our hotel. Regarding cleaning, we apologize for any inconvenience it may have caused during your stay. We hire our cleaning staff from a third party, and therefore are unable to provide full cleaning service every day. This information is provided on our website and on OTA websites, and is explained during check-in process. Regarding amenities, we provide slippers, toothbrushes and other single use amenities at the front desk.Thank you again for staying with us. It was a pleasure to host you, and we look forward to welcoming you again soon! Best regards, MIMARU Tokyo Hatchobori Front Desk Team