Guest User
August 31, 2024
I booked a Superior Hollywood Twin Room (with sofa). When I checked in, the hotel told me that they consider people over 7 years old as adults, so they asked me to book an extra room. We are a family of four, and my two daughters are 11 years old and 7 years old (birthday in November). She is already 8 years old. Then I refused. She said she would charge 4,000 yen per night to change me to a triple room. But in fact, it was a Superior Extra Wide King Room. I said that the king room you want me to change to has a 2.46-meter bed and a 27-square-meter room. But the room I booked has two 1.23-meter beds (also put together) and the room area is 2*** square meters. Is there a big difference? In fact, if the hotel directly told me that they would charge me two children separately, I would have no problem. But the hotel's practice is to ask me to book an extra room or change to a room that is actually the same, which I think is very unreasonable. In the end, the hotel said that it would be fine this time, and next time I would book two rooms. Next time? There will be no next time. I will definitely not choose Mitsui Garden Hotel next time.
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