Four Seasons Hotel Tokyo at Otemachi Guest Reviews
4.7/5
Amazing
73 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.7
Service4.6
Cleanliness4.8
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All reviews(73)
Positive reviews(71)
Reviews with photos/video(23)
Great service(17)
Awesome rooms(10)
Awesome stay(9)
Loved the view(8)
Clean and tidy(6)
Great location(6)
Easy to get around(5)
Negative reviews(2)
Emilycnt
Deluxe King Room With City View
Stayed in Jun 2024
Couples
12 review
5.0/5
Outstanding
Posted on Jun 24, 2024
Everything is good. Just the price little high. Food and service high quality
cycynthia
Deluxe King Room With City View
Stayed in May 2023
Couples
8 review
4.7/5
Amazing
Posted on May 21, 2023
George at Concierge was amazing, very nice and thoughtful, convenient for business trips, good views.
Carmen K
Superior Room, 1 King Bed, Imperial Garden View
Stayed in Jul 2023
Business travelers
9 review
5.0/5
Outstanding
Posted on Aug 24, 2023
Really good service and take care for me
Very nice house keeper
Christophe
Superior King Room with City View
Stayed in Jan 2023
Couples
1 review
4.7/5
Amazing
Posted on Jan 16, 2023
a bit confused and disappointed at the breakfast, no buffet . Gym is not big but extremely well equipped . Great location . Fantastic hotel .
Chunni
Superior King Room With City View
Stayed in Oct 2024
Family
26 review
5.0/5
Outstanding
Posted on Oct 7, 2024
The hotel service is good, problems are solved in time. The environment is elegant. I will come again next time. There are many people during the National Day. I will book earlier next time. I hope the room can be bigger.
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Guest User
Superior Room City View (1 Double Bed)
Stayed in Sep 2024
Couples
25 review
5.0/5
Outstanding
Posted on Sep 15, 2024
The room was clean and comfortable, and the breakfast was good and nutritious. There are several subway lines right outside, so you can use them to travel! It's not far to the Imperial Palace and Tokyo Station, and the surrounding environment is beautiful. I will use my card again next time I come to Tokyo.
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Guest User
Superior King Room With City View
Stayed in Sep 2024
Family
2 review
5.0/5
Outstanding
Posted on Sep 22, 2024
The hotel is luxurious and comfortable
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Zhengquchengweihuanqiulvxingzhe
Superior King Room With City View
Stayed in Nov 2024
Family
45 review
5.0/5
Outstanding
Posted on Dec 3, 2024
The room facilities are very good, the location is very good, the only drawback is that the storefront is too small, not easy to find, and the location guide is incomplete
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Huihui®
Superior King Room With City View
Stayed in Feb 2024
Couples
28 review
5.0/5
Outstanding
Posted on Feb 28, 2024
The room is big, clean and has a beautiful view. The front desk service is very good. I like to check out at 12 o'clock. The only pity is that I got up too late and didn't try their breakfast. Their breakfast is set and costs 6,700 yen per person.
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Xijidaxiangya
Premier Studio
Stayed in Feb 2024
Business travelers
16 review
2.0/5
Posted on Feb 18, 2024
I don’t want to go there for the second time🙃
At 10.11 after breakfast, the old man needed to take medicine and asked the waiter for a glass of water. The waiter replied with a serious face: the last order was at 10 o'clock and it had timed out, so he could not provide it. Confirm again and again: I just need a glass of water. The waiter said that nothing can be ordered after the ordering time.
See you soon 😟
This is the only time I have stayed in a hotel in decades.
Maybe the hotel is too high-end and it feels obligated to teach its guests to understand etiquette and obey the rules?
Japanese service has always been good. Until I met the four seasons of Otemachi. There is really no service to speak of.
The location is good, the view from the entrance is great
But the decoration of the guest rooms is very average, not comparable to that in China.
After checking out, they didn't take the initiative to provide the receipt, but only gave a list in an attempt to get away with it. It is also the only Japanese hotel that operates this way so far.
A very uncomfortable hotel.
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HXH213
Superior King Room With City View
Stayed in Jan 2024
Family
8 review
5.0/5
Outstanding
Posted on Jan 21, 2024
The service is considerate and warm, the room facilities are excellent, and the location is excellent.