3 Chome-29-17 Shibuya, Shibuya Ward, Tokyo, 150-0002, JapanView Hotel Details
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JR-EAST HOTEL METS SHIBUYA Guest Reviews
4.4/5
Very Good
163 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.4
Amenities4.2
Service4.4
Cleanliness4.4
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All reviews(163)
Positive reviews(158)
Reviews with photos/video(34)
Awesome stay(50)
Clean and tidy(43)
Convenient location(33)
Great service(31)
Easy to get around(26)
Many dining options(9)
Close to metro(9)
Great value for money(8)
Negative reviews(5)
Black8man
Superior Twin Room Non smoking
Stayed in Jun 2024
Travel with friends
8 review
4.0/5
Very Good
Posted on Jun 12, 2024
Hotel located at the New South Exit of Shibuya Metro, take exit on 3F of the Metro and walk to the end of the platform, and easy to get the Narita Express direct to airport.
Guest User
Superior Single Room Non Smoking
Stayed in Apr 2024
Family
3 review
4.7/5
Amazing
Posted on Apr 3, 2024
Excellent location for it just takes around 20 metres from the exit gate of the New South Exit of the JR Shibuya Station to reach the hotel lift. Literally, you don't have to be under the weather to get back to the hotel. Yes, the New South Exit is at least 5 minutes walk on foot from Platform 3 and 4 of JR Shibuya Station, but nothing beats the direct connection to the hotel. Also, the Narita Express stops right at Platform 4, so it's a breeze getting to the hotel, especially if you have huge luggage to handle. There are escalators too, don't have to carry up any stairs. Room is decent sized and clean. Toilet is good too.
Cyncync
Superior Single Room Non Smoking
Stayed in Jun 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Jul 26, 2024
Very convenient! Right next to train station exit. Good value for money!
吴金荣
Superior Single Room Non Smoking
Stayed in Aug 2023
Family
11 review
5.0/5
Outstanding
Posted on Aug 10, 2023
Good location near shopping center and mall, excellent service and cleanliness.
Anonymous User
Superior Single Room Non Smoking
Stayed in Jun 2023
Travel with friends
10 review
5.0/5
Outstanding
Posted on Jul 19, 2023
Everything is good about this hotel. It’s directly linked to one of the shibuya station exits. Not exactly near but very convenient. Also easy to walk to the shibuya scramble square via shibuya stream. One downside is that the hotel room is small but thats common for all hotels in Japan.
Andrew
Premium Single Room Non smoking
Stayed in Aug 2024
Family
1 review
5.0/5
Outstanding
Posted on Aug 26, 2024
Very baby friendly place and comfortable.
Guest User
Superior Single Room Non Smoking
Stayed in Nov 2023
Couples
5 review
5.0/5
Outstanding
Posted on Nov 4, 2023
Great location to shibuya centre. Staff were very polite and helpful to us throughout our stay! Recommended to stay!
Michelle C.
Superior Twin Room Non smoking
Stayed in Apr 2023
Family
1 review
5.0/5
Outstanding
Posted on May 15, 2023
Very convenient as it is connected to Shibuya Station. It's also near most attractions. Also, the staff are very polite and accommodating. The breakfast has a good spread. We'll book again in the future. 😊
Susi Yuliendra
Superior Twin Room Non smoking
Stayed in Jun 2024
Family
1 review
4.5/5
Great
Posted on Jun 26, 2024
Good experiences
The coin laundry best
Yeehl
Superior Twin Room Non smoking
Stayed in Aug 2023
Family
1 review
5.0/5
Outstanding
Posted on Aug 31, 2023
Is near the JR station(around 8mins walk from hotel)
There’s a lot of restaurants down stairs which seems local.
The size is ok(compare to other Japan hotel). Bright and clean enough too
Good for family trip
Guest User
Superior Single Room Non Smoking
Stayed in Aug 2023
Family
2 review
2.7/5
Posted on Sep 17, 2023
After a long flight, it is the hotel you want to stay at because it is directly above the train station. However, it is a little far to walk to the other train stations in Shibuya.
Ajulubu
Premium Single Room Non smoking
Stayed in Jul 2023
Family
3 review
3.7/5
Posted on Jul 21, 2023
Right next to JR station and 5 mins to Shibuya sky. Lawson, McDonald, pharmacy within 1-5 mins walking distance.
Guest User
Superior Twin Room Non smoking
Stayed in Aug 2023
Business travelers
7 review
5.0/5
Outstanding
Posted on Sep 21, 2023
Great location clean hotel highly recommended for single travellers and families
xnat
Superior Single Room Non Smoking
Stayed in Jun 2023
Solo travelers
19 review
4.0/5
Very Good
Posted on Sep 21, 2023
Recommended if you are rushing to take an early morning train, it’s very convenient. But this hotel is above the railway so you can definitely hear the trains sounds.
Thomas
Premium Double Room Non smoking
Stayed in Jun 2023
Family
1 review
3.2/5
Posted on Jun 13, 2023
Breakfast is ridiculous. There is nothing available after 08:30. They do not fill up the plates. Coffee machine was broken during our stay (3days). They should really work on the service agreement with the restaurant.