1 Chome-9-5 Ginza, Chuo, Chuo Ward, Tokyo, 104-0061, JapanView Hotel Details
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Koko Hotel Ginza-1Chome Guest Reviews
4.2/5
Very Good
468 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.4
Amenities4.2
Service4.2
Cleanliness4.2
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All reviews(468)
Positive reviews(436)
Reviews with photos/video(106)
Easy to get around(67)
Convenient for shopping(43)
Close to metro(31)
Small room size(26)
Perfect for business trips(13)
Would stay again(9)
Friendly front desk staff(8)
Many dining options(5)
Negative reviews(32)
Sole Traveller
Premium Floor Semi Double Room Non Smoking
Stayed in Oct 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on Nov 17, 2024
Booked the premier room for 4 nights. Should have booked for longer stay but wanted to try out other hotels in different locations/area. The location is great as it is between Ginza station and Kyobashi station. Walking distance to Ginza Six, Matsuya Ginza, Mitsukoshi., and of course to the metro stations. Hotel staff very friendly and fluent in English too. Will definitely book this hotel again when travelling to Tokyo anytime. Great recommend to all to stay at this hotel.
6/11
Response from Property: Thank you very much for using our hotel.Thank you again for taking the time out of your busy schedule to write a review.All the staff are happy to know that you had a comfortable stay.All of our staff will work hard every day to provide even greater customer satisfaction.We would be happy if you could use us again if you have the opportunity.All of our staff are looking forward to your visit.kim
Guest User
Double Room Non Smoking
Stayed in Nov 2024
Couples
1 review
5.0/5
Outstanding
Posted on Dec 29, 2024
Great location, quite close to metro station, with street parking right in front of the hotel and around the block.
No surprise for the size and facility for a hotel room in Japan (which is good).
Ok price, will come back again!
Response from Property: Thank you very much for using our hotel.Thank you again for taking the time out of your busy schedule to write a review.All the staff are happy to know that you had a comfortable stay.All of our staff will work hard every day to provide even greater customer satisfaction.We would be happy if you could use us again if you have the opportunity.All of our staff are looking forward to your visit.kim
Traveling_HWM
Semi Double Room Non Smoking
Stayed in Nov 2024
Couples
5 review
4.5/5
Great
Posted on Dec 24, 2024
I recently stayed at the KOKO Hotel for four nights during my trip to Tokyo, and I had a fantastic experience. The hotel's location is incredibly convenient, just a 10-minute walk to both the Ginza subway station and the Tokyo JR station. This made it easy to travel to popular destinations like Fujikawaguchiko, Atami, Warner Bros. Studio Tokyo, and Narita International Airport.
The neighborhood is lively, with plenty of great restaurants open late into the night, as well as convenience stores for late-night snacks. This was perfect for satisfying any cravings after a long day of exploring.
As for the hotel room, it was compact, which is typical for Tokyo, but it was perfectly suitable for two people. The hotel is relatively new (only one year old), so everything was clean and well-maintained. The staff were welcoming and showed great hospitality throughout my stay.
One highlight was the lovely lobby and common area on the ground floor, which provided a nice space to relax. I also appreciated the free amenities available for guests to pick up as needed.
Overall, my stay at KOKO Hotel was excellent. The combination of a great location, cleanliness, and friendly service makes it a fantastic choice for anyone visiting Tokyo.
Response from Property: Thank you very much for using our hotel.Thank you again for taking the time out of your busy schedule to write a review.All the staff are happy to know that you had a comfortable stay.All of our staff will work hard every day to provide even greater customer satisfaction.We would be happy if you could use us again if you have the opportunity.All of our staff are looking forward to your visit.kim
권혁도
Semi Double Room Non Smoking
Stayed in Oct 2024
Couples
5 review
4.7/5
Amazing
Posted on Jan 1, 2025
Great location. Nearby Tokyo Station, so you can take a shinkansen or NEX comfortably. Room is quite small, but price is reasonable. Staffs are really kind and they can communicate with english also.
Anonymous User
Double Room Non Smoking
Stayed in Oct 2024
Family
9 review
3.7/5
Posted on Dec 1, 2024
Location is good, hotel amenities are ok, but the housekeeping team did not throw the used sanitary pads from previous traveler which left in the dustbin….
Response from Property: Thank you very much for staying at KOKO Hotel Ginza 1-chome.We would also like to thank you once again for taking the time out of your busy schedule to post in the "Customer Feedback" section.We will continue to work hard on both the cleaning and customer service aspects, so all of our hotel staff will be looking forward to welcoming you again if you have the opportunity to use our service again.
小貓丹丹
Semi Double Room Non Smoking
Stayed in Apr 2024
Couples
2 review
4.7/5
Amazing
Posted on May 18, 2024
Convenient and comfortable. Reasonable size of bathroom. Recommend if just for bath and rest.
Anonymous User
Premium Floor Double Room Non Smoking
Stayed in Mar 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Apr 21, 2024
Really nice hotel. Rooms are small but very cozy. Location is very convenient, and there is a small supermarket downstairs. The staff even helped me to take out the small table so I had more space for my big luggage. Definitely not much space if you have a big luggage. What's the best about this hotel is, that the doors close very quietly. Also, there is a coin washer/dryer.
NUR HAFIZAH
Double Room Non Smoking
Stayed in Oct 2024
Business travelers
18 review
5.0/5
Outstanding
Posted on Nov 25, 2024
Very good hotel and comfortable. I like it very much. Will come again nextime
Response from Property: Thank you very much for using our hotel.Thank you again for taking the time out of your busy schedule to write a review.All the staff are happy to know that you had a comfortable stay.All of our staff will work hard every day to provide even greater customer satisfaction.We would be happy if you could use us again if you have the opportunity.All of our staff are looking forward to your visit.kim
Anonymous User
Double Room Non Smoking
Stayed in Feb 2024
Couples
3 review
5.0/5
Outstanding
Posted on May 23, 2024
Hotel was clean and amenities were provided in the lobby. Check in was quick! The room was clean, and in the heart of Ginza! nearby a lot of shopping places and restaurants in the day. At tho only 1 or 2 ramen stalls were open. Was super lucky to see cherry blossoms along the way to the hotel too!
Would gladly stay again! Thank you!
Shuvabrata Mandal
Double Room Non Smoking
Stayed in Sep 2024
Business travelers
4 review
4.5/5
Great
Posted on Nov 11, 2024
Good hotel, far away from city. Since we were in a group, enjoyed it. Good service.
Response from Property: Thank you very much for using our hotel.Thank you again for taking the time out of your busy schedule to write a review.All the staff are happy to know that you had a comfortable stay.All of our staff will work hard every day to provide even greater customer satisfaction.We would be happy if you could use us again if you have the opportunity.All of our staff are looking forward to your visit.kim
WONGART
Premium Floor Semi Double Room Non Smoking
Stayed in Nov 2023
Solo travelers
21 review
4.7/5
Amazing
Posted on Dec 19, 2023
I really love this hotel. It offers currency exchange and IC card recharge services, which is very convenient for those visiting Tokyo for the first time. If you choose the PREMIER 12th floor, you'll also have access to free coffee or tea, a small lounge, and a high-end washing machine. Remember to stay in a hotel room on the 12th floor – highly recommended for families and all sizes of groups seeking accommodation.
Colin Lim
Semi Double Room Non Smoking
Stayed in Mar 2024
Family
4 review
4.2/5
Very Good
Posted on May 13, 2024
Hotel is clean and with a fairly large convenience store opposite.
Staff are also professional and helpful.
It is within walking distance to many shops and eateries. The main shopping areas is also within walking distance.
LeeWendy
Semi Double Room Non Smoking
Stayed in Mar 2024
Business travelers
2 review
4.0/5
Very Good
Posted on Apr 6, 2024
Friendly staffs, rooms are clean. It can be a bit squeeze for two pax in a twin room. Overall, good location and nice hotel.
Guest User
Double Room Non Smoking
Stayed in Aug 2023
Business travelers
7 review
3.2/5
Posted on Oct 1, 2023
We had 2 rooms - one of them was very dirty and the other one had awful smell. From outside the hotel looks nice but the room interior is kind of old. I think it's okay to stop there for a night but not good for longer stays. Will not stay there again and possibly in any other koko hotel.
Snowbelle888
Semi Double Room Non Smoking
Stayed in Aug 2023
Solo travelers
1 review
4.0/5
Very Good
Posted on Sep 26, 2023
Arrived earlier than check in time , requested a possible earlier check in … after checking with the housekeeping department I waited for 10 mins and there was a room available for early check in but it comes with a fee . Paid
2000 yen for the early check in .
Location wise its in Ginza so its in a nice location and 2 nearby convenience stores like 7-11 and Family Mart. It’s easy to get taxi too .