3 Chome-14-21 Shibaura, Minato Ward, Tokyo, 108-0023, JapanView Hotel Details
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Sotetsu Fresa Inn Tokyo Tamachi Guest Reviews
4.3/5
Very Good
200 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.4
Amenities4.2
Service4.2
Cleanliness4.3
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All reviews(200)
Positive reviews(192)
Reviews with photos/video(41)
Clean and tidy(55)
Near shopping area(25)
Convenient for shopping(21)
Easy to get around(20)
Small room size(17)
Quiet & comfortable(13)
Great value for money(12)
Classy environment(8)
Negative reviews(8)
Guest User
Standard Annex Double Room
Stayed in Jan 2024
Solo travelers
7 review
5.0/5
Outstanding
Posted on Feb 4, 2024
I had a great experience at this hotel. It was warm, clean, comfortable, and the staff was extremely helpful. The bed was nice and comfortable and the showers were sparkling clean. The hotel is only 10 minutes from downtown Tokyo via metro so the location is perfect. And there are several Gold's Gym within the area if you are looking for a place to workout.
Response from Property: Thank you for choosing Sotetsu Fresa Inn Tokyo Tamachi.At Sotetsu Fresa Inn Tokyo Tamachi, we are always striving to improve our services in order to provide our guests with a safe and comfortable stay.Therefore, we are very happy to hear that your stay at our hotel was well received by our staff, and we will continue to strive to improve our services even further.We hope that you will have another opportunity to stay with us again.Thank you very much for your kind attention.
Greg
Standard Double Room(Non-Smoking)
Stayed in Nov 2023
Business travelers
14 review
4.0/5
Very Good
Posted on Nov 13, 2023
A decent business hotel located in a good location if you are spending the night on a transfer from Haneda Airport to Narita. Convenient to train stations, restaurants and convenience stores nearby. Hotel has 2 buildings, one is a bit more dated than the other. Breakfast is in a Chinese restaurant in the hotel.
Response from Property: Thank you very much for staying at Sotetsu Fresa Inn Tokyo Tamachi. We would also like to thank you again for your valuable feedback.Our hotel is only a 5-minute walk from the station, and as you mentioned, there are many convenience stores and restaurants in the neighborhood, which has been well received by many of our guests.We will do our best to provide you with a comfortable space and make your stay with us a meaningful one. We look forward to seeing you again.Thank you very much.Front Desk
Mr. P
Standard Annex Double Room
Stayed in Sep 2023
Travel with friends
18 review
4.7/5
Amazing
Posted on Oct 27, 2023
Great affordable hotel that is 5-7 min walk to JR train station. ATMs and convenience store are available around the hotels (family mart & lawson)
Would recommend this hotel. Complete toiletries and staffs are friendly but none of them can speak English. Google translate helps a lot.
Self check-out and baggage storage is available.
6/8
Response from Property: Thank you very much for staying at Sotetsu Fresa Inn Tokyo Tamachi. We would also like to thank you again for your valuable feedback.Our hotel is only a 5-minute walk from the station, and as you mentioned, there are many convenience stores and restaurants in the neighborhood, which has been well received by our guests.We will do our best to provide you with a comfortable space and make your stay with us a meaningful one. We look forward to seeing you again.Thank you very much.Front Desk
Tracy OU
Annex Building Connecting Room
Stayed in Sep 2023
Family
2 review
3.7/5
Posted on Sep 28, 2023
Location is convenient, nearly train and JR station , direct train go to Narita International Airport (NRT). Breakfast is so simple. The room no bottles minimal water and drinks , only provides tap water . Hotel only two washing machines and need waiting long time, so every day I take clothes go out dry cleaners nearby for about walk three minutes to wash clothes.
Response from Property: Thank you for choosing Sotetsu Fresa Inn Tokyo Tamachi.We apologize for any inconvenience caused by the coin-operated laundry facilities.It is difficult to improve the situation immediately since it is an internal matter of the facility, but we will take it up as an issue to be considered in the future. If you ask the front desk staff for assistance, we will be happy to provide you with directions to a nearby laundromat. Please feel free to ask.All tap water in the hotel is purified. Please feel free to use it. We apologize for any inconvenience caused.Thank you very much for your valuable feedback.We look forward to welcoming you next time.Sotetsu Fresa Inn Tokyo Tamachi Front Desk
H100
Standard Double Room(Smoking)
Stayed in Jun 2024
Other
2 review
4.0/5
Very Good
Posted on Jun 10, 2024
Clean, basic, good location (~5 min walk to Tamachi JR station)
Guest User
Standard Annex Double Room
Stayed in Nov 2023
Couples
7 review
5.0/5
Outstanding
Posted on Nov 13, 2023
Very clean and near station
Response from Property: Thank you very much for staying at Sotetsu Fresa Inn Tokyo Tamachi. We would also like to thank you again for your valuable feedback.Our hotel is only a 5-minute walk from the station, and as you mentioned, there are many convenience stores and restaurants in the neighborhood, which has been well received by many of our guests.All of our staff members are always conscious of our management philosophy, "Best Smiles For You," and we are very pleased to hear that our location as well as our staff's service have made your stay with us a pleasant experience. We are very happy to hear that our location as well as our staff's service made your stay a pleasant one.We will do our best to provide you with a comfortable space and make your stay with us a meaningful one. We look forward to seeing you again.Thank you very much.Front Desk
Anonymous User
Standard Annex Double Room
Stayed in Jul 2023
Business travelers
13 review
4.5/5
Great
Posted on Sep 19, 2023
Clean room and location is pretty convenient with alot of eateries nearby.
Response from Property: Thank you for choosing Sotetsu Fresa Inn Tokyo Tamachi.We are very pleased to hear that you had a pleasant stay at our hotel and that we received your compliments about our location.As you mentioned, the area surrounding the hotel is very convenient with a variety of restaurants.Thank you for taking time out of your busy schedule to give us your valuable feedback.We look forward to welcoming you next time.Sotetsu Fresa Inn Tokyo Tamachi Front Desk
Sai Choi LEUNG
Standard Double Room(Non-Smoking)
Stayed in Nov 2023
Couples
2 review
4.7/5
Amazing
Posted on Nov 20, 2023
The location is good because it is close to the station Tamachi. This station is quite convenient because it is on JR JY (山手線) line. However, the size of room is really small. In addition, the self check-in system is not user-friendly. I have checked in twice but i needed help from the staff twice. Other than that, everything is fine!
Response from Property: Thank you for choosing Sotetsu Fresa Inn Tokyo Tamachi.We apologize for any inconvenience caused by the size of your room and the operation of the check-in machine.We are unable to improve the room size immediately, but we will work on it as an issue to be considered in the future. We will also work to improve the automatic check-in machine so that it is easier for our guests to use.Thank you for taking time out of your busy schedule to give us your valuable feedback.All of us at Sotetsu Fresa Inn Tokyo Tamachi look forward to welcoming you next time.Sotetsu Fresa Inn Tokyo Tamachi
Bacchusy Awayg
Standard Annex Double Room
Stayed in Oct 2023
Family
3 review
5.0/5
Outstanding
Posted on Nov 7, 2023
The hotel located in good area. Lots of shop and restaurants. only 3-5 minutes walk to the tamachi station. Rge romm quite small but clean. I stayed with my sister and my son (4 years old). The room type I booked it not fit with us. It should be bigger size. The hotel provides amenities such as hair pack, aroma bath powder, face toner and cream etc. One thing I use 29 inch Luggage, There is no space enough to open it 🤣
Response from Property: Thank you very much for staying at Sotetsu Fresa Inn Tokyo Tamachi. We would also like to thank you again for your valuable feedback.We are very sorry to hear that you did not enjoy your stay as much as you would have liked regarding the size of the room you mentioned. However, due to structural problems, we are unable to take immediate action to address this issue, but we would like to take this valuable feedback into consideration when renovating our facilities in the future.If you should have the opportunity to stay with us again, we will strive to provide you with a fresh, pleasant feeling and comfortable service with a sincere smile and hospitality based on "Fresh," "Sense," and "Amenity," which are the origin of our hotel's name "Fresa," to make your stay with us meaningful and enjoyable. We sincerely hope that you will have a meaningful stay at our hotel.We sincerely look forward to welcoming you to our hotel.Thank you very much.Front Desk
NattyKam
Standard Double Room(Non-Smoking)
Stayed in Oct 2023
Family
7 review
4.0/5
Very Good
Posted on Oct 9, 2023
Receptionist still at work at 2:30 am to help us with check in. Unfortunately we need to check out exactly at 11 am.
Response from Property: Thank you for using Sotetsu Fresa Inn Tokyo Tamachi.Check-in time at our hotel is from 15:00 and check-out time is until 11:00.Early check-in is available from 12:00 noon for an additional charge of JPY 1,000 per hour.Check-out can be extended until 14:00 for an additional charge of JPY 1,000 per hour.Thank you very much for taking the time out of your busy schedule to provide us with your valuable feedback.All of our staff members look forward to your next visit to Sotetsu Fresa Inn Tokyo Tamachi.Sotetsu Fresa Inn Tokyo Tamachi Front
Guest User
Standard Annex Double Room
Stayed in Sep 2023
Solo travelers
4 review
4.0/5
Very Good
Posted on Nov 3, 2023
This hotel gave me a lot of relaxation, and I could get great trips to Tokyo!!!!!
Thank you very much.
Response from Property: Thank you very much for choosing Sotetsu Fresa Inn Tokyo Tamachi.We are pleased to hear that your stay with us was satisfactory.We look forward to welcoming you again.Thank you very much for your kind attention.Front desk
aniu
Standard Annex Double Room
Stayed in Aug 2023
Other
65 review
4.5/5
Great
Posted on Aug 27, 2023
The room is clean and new,the location is near rain station an there is many restaurant around the hotal
.The staff is polite and kind.
Response from Property: Thank you for choosing Sotetsu Fresa Inn Tokyo Tamachi.We are very pleased to hear that you had a comfortable stay in our room, and we appreciate your compliments about our location and staff.As you mentioned, the hotel is a 5-minute walk from JR Tamachi Station, which is conveniently located near supermarkets, convenience stores, and a variety of restaurants.Thank you very much for your valuable feedback.All of us at Sotetsu Fresa Inn Tokyo Tamachi look forward to welcoming you again.Sotetsu Fresa Inn Tokyo Tamachi Front Desk
Guest User
Annex Building Connecting Room
Stayed in Jan 2024
Family
1 review
5.0/5
Outstanding
Posted on Jan 24, 2024
Its a pleassant stay, eveything is sparkling clean.
Response from Property: Thank you very much for staying at Sotetsu Fresa Inn Tokyo Tamachi. We would also like to thank you again for your valuable feedback. All of our staff will continue to make further efforts to make the hotel loved by our guests, both in terms of service and facilities. We sincerely look forward to welcoming you again. Thank you very much for your kind attention.
Guest User
Standard Double Room(Non-Smoking)
Stayed in Dec 2023
Solo travelers
16 review
5.0/5
Outstanding
Posted on Dec 22, 2023
All good. Worth every penny. Near to Tamachi Station.
Response from Property: Thank you very much for staying at Sotetsu Fresa Inn Tokyo Tamachi. We would also like to thank you again for your valuable feedback. Our hotel is only a 5-minute walk from the station, and as you mentioned, there are many convenience stores and restaurants in the neighborhood, which has been well received by our guests. In addition, the front desk staff is available 24 hours a day, and late at night the entrance door is unlocked by a card key provided to guests, providing a safe and comfortable space for our guests. Our staff will continue to make further efforts to make the hotel a favorite for our guests in terms of both service and facilities. We sincerely look forward to welcoming you again. Thank you very much. Front Desk
Guest User
Standard Annex Double Room
Stayed in Dec 2022
Couples
4 review
3.2/5
Posted on Dec 24, 2022
Located at a quiet business area, if you are taking JR then it will be fine for you. The hotel room I s supper small. And the price is not cheap. They offered me one set of amenities when I booked 2 people. However they will send you back the set