Oakwood Hotel & Apartments Azabu Tokyo Guest Reviews
4.4/5
Very Good
205 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.2
Service4.3
Cleanliness4.5
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All reviews(205)
Positive reviews(195)
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Awesome rooms(38)
Awesome amenities(37)
Easy to get around(26)
Close to metro(16)
Convenient for shopping(13)
Loved the view(12)
Too noisy(11)
Many amenities(9)
Negative reviews(10)
Mathew
Studio Superior King
Stayed in Oct 2024
Couples
2 review
5.0/5
Outstanding
Posted on Nov 27, 2024
Great apartment hotel with small balcony, kitchenette, bath and shower room.
The king bed is two doubles pushed together, but this is fine as the mattresses are comfortable and join together well.
Location is great as it is close to the Azabu-juban station and also close to several pretty good restaurants.
Very relaxing accommodation to end our Japan trip, we stayed for four nights.
Response from Property: Thank you for taking the time to share your wonderful feedback! We’re We’re delighted to hear that you found our location convenient, with easy access to Azabu-juban station and nearby restaurants. Knowing that our accommodations provided a relaxing end to your Japan trip truly makes us happy.Thank you for staying with us, and we hope to have the pleasure of welcoming you back on your next visit to Japan!Warm regards,Oakwood Hotel & Apartments Azabu Tokyo
ANTHONY
Studio Superior Twin
Stayed in Aug 2024
Couples
18 review
5.0/5
Outstanding
Posted on Oct 4, 2024
Great hotel. Very clean. Beds are comfortable. Rooms always feel and smell fresh. Good water pressure. Great location. There is a nice grocery store down the street. The front desk is very helpful. Internet is decent. I have stayed at this hotel twice and I plan to stay there again.
Response from Property: Thank you for taking the time to share your experience at Oakwood Hotel & Apartments Azabu Tokyo. We are honored to have met your expectations and sincerely look forward to welcoming you back on your next visit to Tokyo.Best regards,Oakwood Hotel & Apartments Azabu Tokyo
Guest User
Studio Superior
Stayed in Feb 2024
Couples
18 review
5.0/5
Outstanding
Posted on Apr 17, 2024
Wonderful location, appealingly see Tokyo Tower from balcony . There are abundant of Fari for cooking so we can enjoy our cooking anytime 
Response from Property: Thank you for choosing the Oakwood Hotel & Apartments Azabu Tokyo and for give us your review score. We are pleased to know that you enjoyed your stay and sincerely look forward to seeing you again. Best Regards, Oakwood Hotel & Apartments Azabu Tokyo
gilles julien serge
Studio Superior King
Stayed in Nov 2024
Family
2 review
5.0/5
Outstanding
Posted on Dec 29, 2024
Very nice hotel and spacious for tokyo and very well placed !
Response from Property: Thank you so much for choosing Oakwood Hotel & Apartments Azabu Tokyo and thank you for taking the time to share your positive feedback! We're delighted to hear that you found our hotel spacious, especially for Tokyo, and that the location was convenient for your needs. Sincerely look forward to welcoming you back. Best regards, Oakwood Hotel & Apartments Azabu Tokyo
Anonymous User
Studio Superior King
Stayed in Dec 2023
Solo travelers
3 review
4.7/5
Amazing
Posted on Jan 24, 2024
Location was superb! About 5-10 mins walking distance to the subway and convenience stores. Tons of restaurants and cafes in the area and easy to get to the more touristy areas such as Shinjuku, Shibuya etc. Neighbourhood is fairly quaint and quiet on weekdays - which isn’t a bad thing. Walking distance to Tokyo and if you’re lucky you might get a room with a direct view of the tower. Room size is considered bigger than usual comparing to other hotel rooms in Tokyo! Overall I’m happy with my stay and would definitely come back again.
Response from Property: Thank you for taking the time to share your stay experience at Oakwood Hotel & Apartments Azabu Tokyo!It is honor to have met your expectations in service and glad to hear that you enjoyed your stay. We sincerely look forward to welcoming you back at any one of our serviced residences.Best Regards,Oakwood Hotel & Apartments Azabu Tokyo
Guest User
Studio Superior
Stayed in May 2024
Family
5 review
3.7/5
Posted on Jun 24, 2024
The location is good and quiet, it is a lovely neighborhood
The front desk staff are good and friendly
No water was provided after my stay's first date, and we stayed for 4 days, meaning no water was provided for 3 consecutive days. I don't think it matches the brand hotel/ service apartment.
We can have more hotel selections in Tokyo regarding the room price because the service level (hardware and software) does not match the price.
Response from Property: Thank you for taking the time to share your experience at Oakwood Hotel & Apartments Azabu Tokyo!We are honored to have met your expectations with our staff service and are delighted that you enjoyed your stay. However, we apologize for not fully meeting all of your expectations.We sincerely look forward to welcoming you back to our hotel on your next visit to Tokyo.Best Regards,Oakwood Hotel & Apartments Azabu Tokyo
Guest User
Three Bedroom Superior
Stayed in May 2024
Travel with friends
5 review
3.7/5
Posted on Jun 16, 2024
I stayed with my 2 friends in a 3 bedroom suite for 2 nights. The location of this hotel is good where shops, restaurants and convenient stores are within walking distance. Can't complain about the cleanliness. Hotel staff were polite. Only one thing I wish to make a comment was they don't refill bottled water. Unlike most if not all other hotels I've stayed in many cities (actually not that I remember any other hotel do not offer complimentary water), when we asked for a few more bottles of water, we were told we need to pay for extra water. I'm suggesting the hotel to consider charging the water costs into the room charge and offer complientary water to their guests. The feeling was bad for being asked to pay for extra water when we were paying over USD1,250 per night.
Response from Property: Thank you for taking the time to share your experience at Oakwood Hotel & Apartments Azabu Tokyo!We are honored to have met your expectations in terms of service, and we are delighted to hear that you enjoyed your stay. Your feedback regarding the bottle of water is noted, and we will discuss it with our team.We sincerely look forward to welcoming you back to our hotel on your next visit to Tokyo.Best Regards,Oakwood Hotel & Apartments Azabu Tokyo
JacqF
Studio Superior Twin
Stayed in Oct 2023
Family
6 review
5.0/5
Outstanding
Posted on Nov 14, 2023
Very wonderful stay at this hotel. The staffs are very attentive and see to your needs. Free Nespresso coffee round the clock and basic breakfast in the morning. Just 2 minutes walk to the Azabu-Juban metro station. Lots of eating places and cafes around this area. My favorite ramen shop is nearby as well.
Response from Property: Thank you for taking the time to share your stay experience at Oakwood Hotel & Apartments Azabu Tokyo!It is honor to have met your expectations in service and glad to hear that you enjoyed your stay.We sincerely look forward to welcoming you back at any one of our serviced residences.Best Regards,Oakwood Hotel & Apartments Azabu Tokyo
V
Studio Superior King
Stayed in Mar 2024
Couples
3 review
5.0/5
Outstanding
Posted on Apr 29, 2024
Excellent location and service. Everything is clean annd new. Amazing to have the mini kitchen, refrigerator, washing machine during a trip.
Response from Property: Thank you for choosing the Oakwood Hotel & Apartments Azabu Tokyo and for giving us your review score. We are pleased to know that you enjoyed your stay and sincerely look forward to seeing you again.Best Regards,Oakwood Hotel & Apartments Azabu Tokyo
Guest User
Studio Deluxe Twin
Stayed in Mar 2024
Family
2 review
3.5/5
Posted on Jun 3, 2024
Visited Tokyo for many years, this time I wanted to try out new area therefore we choose this hotel at Azabujuban. We have the room at the lowest floor, front desk said hotel room was 100% occupied therefore no chance to change. I do really like the balcony but don’t understand why there is no chair for sitting, seems that it is not designed for guests use. At around 4:45am, we were awaken by the emergency alarm. The red signal was loudly on together with a broadcasting informing us to escape immediately because of a fire. All the guests went downstairs to the street, (actually not so many, I guess within 20), after about 10 minutes we were told that we can go back to the room as there was no fire. Upon arrival at the room, shocked again by the emergency alarm, red signal was loudly on again and broadcast saying that there was no fire… after all, may be the hotel think it is normal to had false alarm in middle of the night therefore not any follow up apologize. Area is quiet and cozy, there is no shopping mall around, restaurants can be found easily anywhere. Pricewise, the hotel service level is much lower than my expectations.
Response from Property: Thank you very much for taking the time to provide honest feedback regarding your recent stay.We sincerely apologize for any inconvenience caused and for not meeting your expectations.Regarding balcony usage, please note that due to our property facing the main road, placing any items on the balcony is not permitted for safety reasons. We greatly appreciate your understanding regarding this matter.Concerning emergency alarm, our team member informed us that the fire alarm was mistakenly activated by someone, so the actual situation was safe. However, we deeply regret that our explanation was insufficient for you.As regards room assignments, if you have any specific requests, please inform us after making your booking. While we cannot guarantee availability, we will do our best to accommodate your preferences.Warm Regards,Oakwood Hotel & Apartments Azabu Tokyo
Esther Nguyen
Studio Superior King
Stayed in Jul 2024
Family
1 review
5.0/5
Outstanding
Posted on Aug 26, 2024
The room is clean and provide all the equipment that we need.
Response from Property: Thank you for taking the time to share your experience at Oakwood Hotel & Apartments Azabu Tokyo. We are honored that we met your expectations and sincerely look forward to welcoming you back on your next visit to Tokyo.Best regards,Oakwood Hotel & Apartments Azabu Tokyo
Reneehuang
Studio Superior
Stayed in Jan 2024
Business travelers
10 review
4.5/5
Great
Posted on Mar 9, 2024
The front desk staff are nice, friendly and helpful. The location is good,easily access to any places.
Response from Property: Thank you very much for staying with us and taking your time to leave feedback on us.We hope to welcome you back when you return to Tokyo next time.Best Regards,Oakwood Hotel&Apartments Azabu Tokyo
Guest User
Studio Deluxe Twin
Stayed in Apr 2024
Family
2 review
4.2/5
Very Good
Posted on May 19, 2024
It is great to have washing machine and microwave oven in the room.
Response from Property: Thank you for taking the time to share your stay experience at Oakwood Hotel & Apartments Azabu Tokyo!We are honoured to have met your service expectations and delighted to hear that you enjoyed our facilities! We sincerely look forward to welcoming you back to our hotel on your next visit to Tokyo.Best Regards,Oakwood Hotel & Apartments Azabu Tokyo
Cheow Keng Lawson
Studio Superior King
Stayed in Jun 2023
Family
4 review
4.7/5
Amazing
Posted on Jul 27, 2023
The service was superb. The complimentary breakfast was simple and nice with great services from the staff. The washer/tumbler could be much better. Took awhile for the clothes to dry. Thank you
Response from Property: Thank you for the great review of our Oakwood Hotel & Apartments Azabu Tokyo!We are glad that you enjoyed your stay and hope to see you again very soon.With Best Regards,Oakwood Hotel & Apartments Azabu Tokyo
shuping
Studio Superior King
Stayed in Nov 2023
Family
3 review
5.0/5
Outstanding
Posted on Dec 22, 2023
They are considerable when we want to change our plan and refunded the rest of fee.
Response from Property: Thank you for choosing the Oakwood Hotel &Apartments Azabu Tokyo and for taking time to share your experience with us. We apologize for your inconvenience. Your comments matter to us and allow us to work with the Team on improving our guests’ journeys.Best Regards,Oakwood Hotel & Apartments Azabu Tokyo