Hilton Tokyo Hotel Reviews
Hilton Tokyo Hotel
Nishishinjuku 6-6-2, Shinjuku Ward, Tokyo, 160-0023, JapanView Hotel Details
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Hilton Tokyo Hotel Guest Reviews
4.4/5
Very Good
210 review
Verified reviewsLocation4.4
Amenities4.3
Service4.4
Cleanliness4.5
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All reviews(210)
Positive reviews(191)
Reviews with photos/video(37)
Great service(48)
Awesome stay(29)
Great location(18)
Easy to get around(12)
Tasty food(7)
Classy environment(5)
Negative reviews(19)
Neo De Leon
Premium Twin Room
Stayed in Nov 2024
Travel with friends
30 review
Outstanding
Posted on Nov 29, 2024
The room was great and spacious. The hotel is also located in a prime location which makes it convenient for travellers to move around. I would surely book with Hilton again when I come back.
Response from Property: Thank you for your wonderful feedback!We're thrilled to hear that you enjoyed your spacious room and found our location convenient for your travels. We look forward to welcoming you back to Hilton Tokyo on your next visit. Safe travels!
Hui
Premium Twin Room
Stayed in Nov 2024
Business travelers
1 review
Outstanding
Posted on Nov 19, 2024
Excellent stay experience
Response from Property: Thank you for your wonderful feedback!We are thrilled to hear that you had an excellent stay experience with us. Your satisfaction is our top priority, and it’s always rewarding to know that our efforts have made a positive impact on your visit. We look forward to welcoming you back to Hilton Tokyo in the future!
Anonymous User
Executive City Suite
Stayed in Aug 2024
Family
10 review
Outstanding
Posted on Oct 7, 2024
Big size room and convenient location. Super friendly staffs service.
Response from Property: Warm greetings from Hilton Tokyo. Thank you very much for taking the time to provide us your feedback.We are so pleased you enjoyed the room, location and the service from our staff.We certainly hope you will choose to stay with us again on your next visit to Tokyo.
Guest User
Executive Junior Twin Suite
Stayed in Aug 2024
Family
6 review
Very Good
Posted on Aug 30, 2024
Front desk and guest services are very attentive, particular bellman. Hotel dated and the sink drain had a bad stench coming out. Executive lounge very busy
Response from Property: Thank you very much for staying with us at the Hilton Tokyo.We certainly look forward to welcoming you back to stay with us when you next visit Tokyo.
SK Li
Hilton Twin Room
Stayed in Jul 2024
Family
3 review
Very Good
Posted on Jul 10, 2024
Although the hotel location is not super convenient but good room size and good service.
Response from Property: Thank you for staying with us and sharing your experience.We are so pleased you enjoyed the room, and the service from our staff.We hope to have the opportunity to serve you again on your next trip to Tokyo.
Guest User
Deluxe King Room
Stayed in Jun 2024
Travel with friends
7 review
Very Good
Posted on Aug 8, 2024
Big room in japan standards. Comfortable stay but truly it is only a practical hotel
and dont expect too much. Walking distance to station but it is at least 5 to 7 minutes walk. The thing I like most for this hotel is the provision of electric bike for the use of hotel guests which is convenient — you can ride it to nearby places.
Response from Property: Thank you for staying at Hilton Tokyo and writing us valuable feedback.Thank you for your kind comments about our team and we are glad to hear you enjoyed you stay with us - we hope to welcome you back to Hilton Tokyo on your next visit to the city.
Guest User
Executive King Room
Stayed in May 2024
Couples
38 review
Very Good
Posted on May 23, 2024
A bit outside of Shinbuku but still very good connections. Has own Hilton Bus to Shinbuku station, which is really useful. Fitness, Sauna, small Onsen and pool were very nice, not very new renovation but we liked it a lot. Executive Lounge was a bit disappointing, because nothing really special and every day more or less the same. We missed some good Sushi or longer opening times. We enjoyed our stay anyway.
Response from Property: Thank you for staying with us and sharing your experience.Thank you for your kind comments about our team and we are glad to hear you enjoyed you stay with us - we hope to welcome you back to Hilton Tokyo on your next visit to the city.
Guest User
Hilton King Room
Stayed in Oct 2023
Family
2 review
Amazing
Posted on Nov 1, 2023
We had a great stay at Hilton hotel. We enjoyed breakfast so much. And the shuttle bus going to/from the train station is really a big plus! Worth the penny we paid. We will definitely stay here again.
Response from Property: Thank you for your generous post and we are glad that you enjoyed your stay at Hilton Tokyo.The entire team and I look forward to welcoming you back at Hilton Tokyo and meanwhile if we can assist you with anything do not hesitate to contact us.
Alvin Charles
Premium King Room
Stayed in Mar 2024
Travel with friends
5 review
Very Good
Posted on Mar 17, 2024
Good hotel in Shinjuku area, feels like more for business traveller hotel here. The room is Ok, newly renovated, not so great, but just OK only.. there were quite many people in the lobby.
Response from Property: Thank you for staying with us and sharing your experience.We apologize that the Lobby area is slightly crowded at times and we will look at alternatives ways to resolve congestion.We will continue to work hard to improve our service and look forward to welcome you back again soon.
Jenn5
Hilton Twin Room
Stayed in Aug 2023
Solo travelers
35 review
Outstanding
Posted on Aug 24, 2023
Nice hotel expect the swimming pool was shock really small 😂but good stayd
Response from Property: Warm greetings from Hilton Tokyo. Thank you very much for taking the time to provide us your feedback.We certainly look forward to welcoming you back to stay with us when you next visit Tokyo.
Guest User
Executive Junior King Suite
Stayed in Dec 2023
Family
9 review
Outstanding
Posted on Dec 8, 2023
Nice cozy room, club lounge experience was great. Good location to move around the city
Response from Property: Thank you for staying at Hilton Tokyo .We would like to thank you for your great comments about our hotel, and we are delighted that we have lived up to your expectations.We hope to have the pleasure of welcoming you back again in the future.
Guest User
Premium King Room
Stayed in May 2024
Family
10 review
Outstanding
Posted on May 11, 2024
A great place convenient to everywhere
Response from Property: Thank you for staying with us and sharing your experience.As you mentioned, we are a great base for exploring Tokyo. Shinjuku, where our hotel is located, offers convenient access to almost anywhere in Tokyo, using various means of transportation.We are truly looking forward to welcoming you back again at Hiton Tokyo and to develop a good relationship with you.
Guest User
Hilton King Room
Stayed in Jul 2023
Family
3 review
Great
Posted on Aug 8, 2023
As expected with the high standard comes with the brand, just a pitfall is the location is a bit far from the west from Shinjuku shopping area and the train station.
Response from Property: Thank you so much for taking the time to leave us a review - every review is very valuable.We are in such a great location - walking distance from everything you could possibly need and more.We certainly look forward to welcoming you back to stay with us when you next visit Tokyo.
bettermay
Hilton Twin Room
Stayed in Jun 2023
Travel with friends
23 review
Outstanding
Posted on Jun 13, 2023
nice hotel and location that we visited first time in Japan, the hotel is clean and service is not bad, staff are nice.
Response from Property: Dear bettrrmay,Thank you for your kind comments about the hotel, and we are delighted to read that you found the hotels convenient location to the Tokyo metro subway a benefit of staying at Hilton Tokyo.It makes us very proud and happy to read such positive feedback from our guests. All of our guest comments are shared with the entire team, and the team is certainly most motivated by your kind words.Should you need any assistance for your future reservations, please feel free to let us know as we will be more than happy to assist and ensure another comfortable stay.
Ishan
Hilton King Room
Stayed in Mar 2023
Solo travelers
7 review
Outstanding
Posted on Mar 14, 2023
Excellent service
Response from Property: Thank you for your generous post and we are glad that you enjoyed your stay at Hilton Tokyo.We certainly look forward to welcoming you back to stay with us when you next visit Tokyo.