Henn na Hotel Tokyo Nishikasai Reviews
Henn na Hotel Tokyo Nishikasai
5 Chome-4-7 Nishikasai, Edogawa Ward, Tokyo, 134-0088, JapanView Hotel Details
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Henn na Hotel Tokyo Nishikasai Guest Reviews
4.4/5
Very Good
134 review
Verified reviewsLocation4.3
Amenities4.5
Service4.4
Cleanliness4.5
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All reviews(134)
Positive reviews(130)
Reviews with photos/video(48)
Clean and tidy(32)
Friendly owner(28)
Easy to get around(15)
Great value for money(11)
Close to amusement park(10)
Convenient for shopping(9)
Small room size(8)
Tasty food(6)
Negative reviews(4)
Ice Cream Soda
Deluxe Twin Room High Floor
Stayed in авг. 2024 г.
Family
15 review
Amazing
Posted on 10 авг. 2024 г.
There are 2 small mall in walking distance from hotel which have super market. There is a GU less than 5min walk from hotel if you want to buy clothing which got lesser people compare to the tourist attraction shop. Nearest smoking zone is at the train station. Location is convenient with lots of convenient stall Lawson , family mart , 7-11 and Aeon
Response from Property: Thank you very much for choosing our hotel out of many accommodation facilities.We would also like to thank you for your kind words and evaluation.We are very honored to hear that you were satisfied with our hotel's location and hotel services.We will continue to strive to be the hotel of choice for everyone.We look forward to seeing you again. Henn na Hotel Tokyo Nishikasai
Yunghwa1
Deluxe Twin Room
Stayed in мар. 2024 г.
Family
3 review
Outstanding
Posted on 22 апр. 2024 г.
The room was small but it’s Tokyo standard and enough to fit 3 people. Breakfast was excellent especially the chicken curry! They also have bar with diy cocktail drink for free every evening!! Definitely recommend this hotel!
Response from Property: Thank you very much for choosing our hotel out of many accommodation facilities.We would also like to thank you for your kind words and evaluation.We will continue to strive to be the hotel of choice for everyone.We look forward to seeing you again.
Guest User
Standard Double Room
Stayed in мар. 2024 г.
Solo travelers
6 review
Very Good
Posted on 11 мар. 2024 г.
clean and tidy hotel with the required equipments. the location is a bit far away from the central Tokyo, but it gives a place to take good rest by separating from the busy locations.
Seldom to see real staff even the front desk is self operated. But they do have staff to tidy up the rooms everyday.
Response from Property: Thank you very much for choosing our hotel from among many other accommodation facilities.The area around the hotel is a little far from the center of Tokyo, but we think it's a nice and quiet place.We will do our best to become your hotel of choice the next time you come to Japan.We look forward to seeing you again.Henn na Hotel Tokyo Nishikasai
sookpeng cheong
Deluxe Twin Room
Stayed in февр. 2024 г.
Family
4 review
Great
Posted on 29 февр. 2024 г.
Free shuttle to Disneyland is outstanding point.
Room was spacious enough to accommodate my family.
Need to improve on breakfast variety. Menu remained unchanged for my 5days trip stayed in Hen na.
Response from Property: Thank you very much for choosing our hotel from among many other accommodation facilities.We will take your comments and comments regarding the breakfast seriously and will use them to further improve our services in the future.We will do our best to become your hotel of choice the next time you come to Japan.We look forward to seeing you again.Henn na Hotel Tokyo Nishikasai
Wai Man Ivan
Deluxe Twin Room High Floor
Stayed in авг. 2024 г.
Family
2 review
Posted on 27 авг. 2024 г.
The washing machine is not enough, there is only two sets of drying and washing for the whole building. There will be only curry chicken for every day breakfast and cannot suitable for all people.
Response from Property: Thank you for staying at the Henn na hotel Tokyo Nishikasai. We appreciate that you took the time to input your valuable feedback.We truly apologize that we did not live up to your expectations fully.Please rest assured that we take your feedback very seriously and addressed it internally.Thank you again for sharing your comments and we are looking forward to another chance to prove to you that our entire team can deliver the expected level of high class service you are expecting.Henn na hotel Tokyo Nishikasai
Anonymous User
Standard Twin Room High Floor
Stayed in дек. 2023 г.
Family
5 review
Outstanding
Posted on 2 янв. 2024 г.
The best hotel i found in Tokyo.
The location is accessible to Disney and metro train.
The room is very clean, bedsheets and towels are also clean. I didnt go for reviews before i book so i got confused bec there is no receptionist except for this 2 dinasours, but i tried to contact staff to accomodate us. They are very accomodating and kind. The food on breakfast is good also . For me, this is excellent.
Highly recommended for those who want to travel in Tokyo.
I will go back next time
6/8
Response from Property: Thank you very much for staying at Henn na Hotel Tokyo Nishikasai.We are glad that you were satisfied with the rooms and location of our hotel.We will use your feedback as encouragement in the future, and will continue to strive to provide even higher quality services. Thank you for your continued support.
Bergen
Standard Double Room
Stayed in мая 2024 г.
Solo travelers
13 review
Outstanding
Posted on 30 мая 2024 г.
This hotel was very close to the metro line, making it very convenient. The neighborhood was nice, and the hotel was right across the street from a school. The dinosaur check-in was cute and easy to use. The hotel breakfast was really good. I used this as a base for my days going to Tokyo Disney, and it was great.
Response from Property: Thank you for staying at our hotel and sharing your review with us.The Manager and Staff would like to thank you for the wonderful comments.Our warm hospitality awaits your return sometime soon. Thank you.
Quan Feng Lee
Standard Twin Room High Floor
Stayed in апр. 2024 г.
Travel with friends
1 review
Outstanding
Posted on 30 апр. 2024 г.
Loved the place. Provided enough food for breakfast, particularly vegetables so it was good. Wouldn't mind staying here again on my next visit.
Response from Property: Thank you very much for choosing our hotel out of many accommodation facilities. We would also like to thank you for your kind words and evaluation. We will continue to strive to be the hotel of choice for everyone. We look forward to seeing you again.
Guest User
Standard Twin Room High Floor
Stayed in апр. 2024 г.
Couples
20 review
Great
Posted on 14 апр. 2024 г.
Staff were super helpful and friendly.
Breakfast was the same thing every morning and the breakfast area can get a bit cramped when busy.
Free coffee and biscuits available in the afternoon. Free alcohol on select bottles of liqueur and whiskey 7pm - 10pm. It was a nice was to socialise out of the room. The coffee / miso and corn soup machine is also available during the afternoon and evening.
Location’s great for Disney and the hotel provides a shuttle service to the Disney train station. Not so great for traveling back to the hotel from the centre of Tokyo. The reason being the Tozai line is packed constantly and can be an uncomfortable journey. For exploring Tokyo tourist sights I’d recommend a different Henna.
Response from Property: Thank you very much for choosing our hotel out of many accommodation facilities.We would also like to thank you for your kind words and evaluation.We are very happy to hear that you were pleased with the lounge and location.We will continue to strive to be the hotel of choice for everyone.We look forward to seeing you again.
Peggy
Standard Twin Room
Stayed in апр. 2023 г.
Couples
2 review
Outstanding
Posted on 3 мая 2023 г.
Nearby have many restaurants with walking distance... Room is clean. Free bus to nearest station to Disney. Good location
Response from Property: Thank you for staying at Henn na Hotel Tokyo Nishikasa and sharing your stay with us. It is our pleasure to hear that you enjoyed the stay. We are looking forward to welcoming you back again soon. Henn na Hotel Tokyo Nishikasai
Emely Ang
Standard Twin Room High Floor
Stayed in июля 2024 г.
Family
1 review
Outstanding
Posted on 19 июля 2024 г.
Very happy stay at hotel. Thank you!
Response from Property: Thank you for staying at our hotel and sharing your review with us. The Manager and Staff would like to thank you for the wonderful comments. Our warm hospitality awaits your return sometime soon. Thank you.
姚依军
Standard Double Room
Stayed in апр. 2024 г.
Business travelers
4 review
Amazing
Posted on 10 апр. 2024 г.
Bar is good and location is convenient.
Response from Property: Thank you very much for choosing our hotel out of many accommodation facilities.We would also like to thank you for your kind words and evaluation.We are very happy to hear that you were pleased with the lounge and location.We will continue to strive to be the hotel of choice for everyone.We look forward to seeing you again.
Annes citra
Deluxe Twin Room
Stayed in янв. 2024 г.
Travel with friends
6 review
Very Good
Posted on 25 янв. 2024 г.
Closed to disney, and get free shuttles
Response from Property: Thank you for staying at our hotel and sharing your review with us.The Manager and Staff would like to thank you for the wonderful comments.Our warm hospitality awaits your return sometime soon. Thank you.
QYee
Deluxe Twin Room
Stayed in февр. 2023 г.
Family
8 review
Outstanding
Posted on 17 февр. 2023 г.
Very friendly and responsible staffs, always able to solve our issues and requests. Good location, walking distance to train station. Provide shuttle bus to Disneyland. Interesting dinasour check-in. Maybe can try improve on breakfast variety and more frequently of shuttle bus to Disneyland. Definitely will visit again, good job☺️
Response from Property: Thank you for staying at Henn na Hotel Tokyo Nishikasai.We are very honored to hear that you were satisfied with your stay at our hotel.As you mentioned, our hotel is a 3-minute walk from the north exit of Nishikasai Station on the Tokyo Metro Tozai Line.A free shuttle bus also runs daily from our hotel to Maihama Station.Although Henn na Hotel is a robot hotel, our staff are stationed 24 hours a day.When you have any problem, please feel free to contact us.We will continue to strive to improve the number of shuttle buses and breakfast menu to meet the request.We are looking forward to seeing you again.Best regards,Henn na Hotel Tokyo Nishikasai
Kellypochacco
Deluxe Twin Room
Stayed in авг. 2024 г.
Family
14 review
Posted on 29 авг. 2024 г.
The hotel is close to Nishi-Kasai Subway, and there are ABC mart and GU nearby, which is very convenient. In addition, the hotel has a shuttle to Disney. It is best to line up at the door of the restaurant 30-40 minutes in advance to collect the tickets.
Fully self-service check-in and check-out. The air-conditioning in the room was dripping and I didn’t know how to find the hotel staff.
Three families stayed, but there were bugs found on the bed in one of the rooms, and there was more than one. The hygiene was average.
The hotel includes buffet breakfast, afternoon tea and cocktails, but I haven’t tried their afternoon tea and cocktails because I left early and came back late. The breakfast is the same every day. It is recommended to add bread because I am not used to eating in the morning🤣
Last night at around 3 o'clock in the morning, I had to go out of the fire alarm. I heard the fire alarm go off and told someone to go check. Then the fire alarm was broadcast on the first floor. I had to leave immediately. When I got there, I didn't see any fire. It felt like a fire alarm bell was going off by mistake. , but because the staff who explained spoke Japanese, I couldn’t understand clearly. I could go back to the room in about 10 minutes. It was my first time on the trip to set off the fire alarm😮💨
Original TextTranslated by Google
6/8
Response from Property: Apology for False Fire Alarm Dear Sirs, Thank you very much for your continued patronage of Hennna Hotel Tokyo Nishi-Kasai. Now, around 3:30 a.m. on Thursday, August 29, a fire alarm went off at the facility. We sincerely apologize for the great concern and inconvenience caused to our guests during their stay. After investigation, it was determined that the alarm was caused by equipment failure. In accordance with fire protection laws and regulations, we conduct regular management such as inspections of fire protection equipment twice a year. The cause of the incident was condensation forming on the ceiling due to the temperature difference between outdoor temperatures and extreme heat that was higher than usual. We will do our best to prevent this from happening again in the future. The most important thing for our customers is that they use our services safely and securely. All of our employees deeply regret this betrayal of trust and deeply regret it, and we will continue to monitor it closely to prevent it from happening again. We apologize again because there are many shortcomings and we have to apologize in this way. All our staff look forward to your next stay. Hennna Hotel Tokyo Nishi-Kasai