Shibuya Excel Hotel Tokyu Reviews

Location is the best, closest hotel to Shibuya JR. Attached photo is view from the room

Sent email prior arrival, not very helpful and they specifically mentioned they do not have concierge service, which is sad to hear as I visit quite often prior Covid, they were happy to help with everything, now they would just say they are not able to help 🤷🏻♀️ The location of the hotel is definitely 5 stars! Right in the middle of the city, it’s so convenient to go around for shopping or food Room size is quite small, but not a big deal since we spend most of the time out. But would consider trying other ones next time after seeing the change of service over the years 🥲

Amazing location. Amazing view from high floors. Rooms are small, and not cheap. But, they are clean, and the shower was wonderful. My single room was on floor 24. Beautiful view. I could see the beautiful lights at night and fall asleep. Lower floors don’t offer the nice view because other buildings and signs are blocking the view. They still have the best location though. I recommend this hotel as long as you don’t require a large room.

Everything is good especially the location, it's connected with Shibuya station and stop for airport shuttle. Room is a bit old, but still clean. No complain.

Upon arrival at the hotel in the morning to leave our luggages and just come back to the hotel later in the afternoon for check in. We were informed by the receptionist at the front desk that the room we booked can't accommodate three of us (me, m wife and my 12 year old daughter),since the room II had paid for was for 1 queen bed only. So the receptionist suggested that we transfer to another room with three single beds. Upon checking the availability of the room, he informed me that I would have to pay an extra for the additional bed and he offered me a special price of around 40k yen for 6 nights. I agreed and was told that I pay for the extra bed later upon check in. When we returned that same day late in the afternoon for the check in, I was informed by the lady at the front desk(not the one I talked to in the morning) that I have to pay another 40k yen, on top of the 40k yen previously agreed upon i the morning. She told us that the original 40 yen originnally offered and agreed upon that morning was only for the extra bed and does not include the person who would sleep on that extra bed, thus an additional charge of another 40k yen for a total of around 80k yen. How ridiculous! Of course I did not agree so she finally waived the second 40k yen that was supposed to be the fee for the person who would sleep on that extra bed.

Centrally located but not easy to find if it's your first time as it's not located at ground level. So far this is the only hotel (out of a total of 4 hotels for my trip) that comes with international AC socket. There are amenities located within the building (various restaurants and convenience stall). Smoking facilities available @ level 6, however, it's a small booth (instead of open-air) type which may stink up your clothing if there are multiple smokers at the same instance.

Location is great but room size is very small and rooms, especially bathroom, needs to be renovated. There was lots of mold in the shower.

Second time staying in the hotel, everything good, especially the location. Walking distance to everything.

Very difficult to find entrance, though the Shibuya station is confusing as a tourist regardless. Relatively easy check-in. We forwarded our luggage and they had it ready. However, we were charged a tax right when we checked-in, which was weird because we didn’t pay that for our other hotels. I was confused why because we booked through 3rd party. Once we got to the room there was a very large beetle (about the size of a 500 yen coin) in the room. Pretty sure it was a stink bug of some kind. We were able to capture and flush it but certainly NOT a good impression. There was also a hair tie in the shower. It was not ours. For how expensive the room was, that’s ridiculous. Toilet very loud when you sit down and takes its time. Shower water temperature inconsistent. Good view of the Shibuya crossing. Breakfast was OK. Definitely more Western than Japanese. But there was a good spread of fruit and the food was fresh and tasted good. Check-out was easy. However, when we were checking out one of the elevators stopped working and there was a woman trapped inside. They got her out after at least 20 minutes and she was visibly NOT okay. Unsettling that the elevator broke like that and they had to pry it open (and how long it took to do so). Overall, not impressed.

Excellent location. Everything within walking distance. Good service and good breakfast. The bed is comfy and clean.

I have stayed at this hotel more than 4 or 5 times, and it has consistently been one of my favorites. The hotel's convenient location offers direct access to coaches going to both international airports, saving you the trouble of finding alternative transportation. While the rooms are on the smaller side, those with a view of the Shibuya crossing are particularly impressive. However, one aspect that has been disappointing is the lack of recognition or gestures from the hotel for returning customers, which makes it feel as though there is a lack of appreciation for loyalty.

Very bad 👎 this hotel and trip not want exchange my date of reservation also not refund and ignore all my suggestions and just charge my credit card

Room cleaning was quite bad compared to the few other times I stayed here. Didn’t even tidy up the tables and not every towel was replaced.

What a Memorable Stay at Shibuya Excel Hotel Tokyu I recently had the pleasure of staying at the Shibuya Excel Hotel Tokyu during my visit to Tokyo on August 25, 2023, and I must say that it exceeded all my expectations. From the moment I stepped foot in the hotel until the time of my departure, everything was simply exceptional. First and foremost, the location of the hotel is unbeatable. Situated in the heart of Shibuya, one of Tokyo's most vibrant and energetic neighborhoods, it offers unparalleled convenience. The hotel is just a stone's throw away from Shibuya Crossing and the bustling Shibuya Station, making it the perfect base for exploring the city. I found myself immersed in the vibrant atmosphere and surrounded by countless dining, shopping, and entertainment options. The staff at Shibuya Excel Hotel Tokyu are deserving of special mention. From the warm welcome at check-in to the attentive service throughout my stay, they went above and beyond to ensure my comfort and satisfaction. They were always available to answer any questions, provide recommendations, and assist with any requests I had. Their professionalism and genuine friendliness truly made me feel like a valued guest. The room I stayed in was elegantly decorated and impeccably clean. The comfortable bed, along with the well-appointed amenities, made for a restful and enjoyable stay. The room offered stunning views of the city, allowing me to witness the vibrant Shibuya skyline both day and night. One of the highlights of my stay was the dining experience at the hotel's restaurants. The breakfast buffet was a delightful spread of both local and international dishes, catering to all tastes. The quality and variety of food exceeded my expectations, and the attentive staff ensured that I had everything I needed to start my day on a high note. Lastly, the hotel's facilities were excellent. The fitness center was well-equipped, allowing me to maintain my workout routine even while traveling. The free Wi-Fi was fast and reliable, which was essential for staying connected and planning my daily activities. In conclusion, my stay at Shibuya Excel Hotel Tokyu was nothing short of exceptional. The hotel's prime location, attentive staff, comfortable rooms, and excellent facilities all contributed to a memorable experience. Whether you're visiting Tokyo for business or leisure, I wholeheartedly recommend this hotel for an unforgettable stay.