Holiday Inn Express & Suites Tulsa Downtown

Husband and myself are staying for a work trip at Holiday Inn Express Downtown Tulsa. We where booked Monday - Thursday for my husbands work and we decided to extend our stay through Saturday. We arrived Monday and I noticed that the AC unit was making a horrible sound and would not turn off. When you press the off button on the unit the motor continued to run. I went downstairs to the front desk to ask for service. I was told that maintenance would be up to the room Tuesday morning. Mid morning Tuesday, I returned to the front desk to remind them of our issue and was told that he was asked to run shuttle and would be up when he returned; he did not. I went to the front desk a total of six times asking when he would be to the room to check the AC ( I'm working from the room while my husbands in training). NO ONE SHOWED. Finally we left for dinner at 5:30 Tuesday night and again I asked about service, they said he would be right up. We returned to the room at 8:30 with the same issue still. Here it is Wednesday and I again went downstairs to ask about service. He finally made it to the room at 10:10 am to check the AC. "The motor's going out and needs rebuilt. We can move you rooms" per maintenance. I told him that would be fine and we moved down the hall. After moving all of our stuff I went to the front desk to turn in the old room key. I stated to the woman behind the desk that we requested service on the AC Monday night and it was now 11 am Wednesday and we were finally accommodated. For this I requested they comp the Thursday and Friday night stay for the inconvenience they caused; working from the room and dealing with non-stop headaches due to noise. I was told "We do not comp rooms. I can offer you points for another stay". This might be good for some but we do not travel and that does us no good. I told her this and asked to speak with either a supervisor or manager. SHE IS THE GM!!!!!!!!!!!!! I'm baffled at this point; you really think treating your customers like this is acceptable? I have never been rude when asking about service nor did I make a rage demanding another room. All I wanted was for someone to look at the AC when we arrived 3 days ago.

We could hear the train.

The staff at this location was amazing

So far has been great.

Loved the hotel location, amenities and cleanliness but they don’t inform you of the $19 per day parking. Non residents of hotel pay $10 per day to park in the same parking garage and oftentimes the parking availability is far and few between because of downtown events.

Easy parking. Clean and relatively quiet. Easy access to downtown, cox center and BOK. Good choice of restaurants nearby

Great hotel, great location! Everything is walkable in a nice downtown area.

Great hotel.

It was noisy, outside noise. Parking situation was very awkward and worst of all, the breakfast was not good at all. The eggs were like plastic, not hot. The staff at the front desk were wonderful