Forenom Aparthotel Turku

Torture! Worst ever experience! Avoid it at any cost! I asked beforehead that I could check in late because my plane arrived after midnight. They ensured me that I could use the code they gave me after online check-in. Just to realise, I can't enter. I called the number from the door where I needed to wait a lot, after I talked 1 hour with the phone assistant and they took me stupid...Am I sure I'm in the right place? ( I called you from the number next to the lock pad) after they made me try the same number for several times and kept repeating that it should work...well it should have but obviously it wasn't working. So after a long journey I am in the middle of a city what I don't know...and it's not a nice neighbourhood to be out at night there is a night club across and a lot of drunk people.. After the 100th time trying the same code they said they call the security person and without saying anything else they hung up...so I was there waiting not sure anyone will come or not...Mosquitoes biten me everywhere and I wasn't feeling safe at all while I was waiting...about 1 hour the security guy came he was nice and correct no problem with him, but that's a joke when even he can't open the lock and he called the same costumers support and waited the same automated call option just to speak with the same costumer support as I did....I felt like I could cry honestly this was so absurd After some time they somehow managed to open it with some code, I am not sure what and how, but I just didn't dare to leave my room until leaving and I didn't have to much time after this until check out anyways... Ohhhh and one more "fun thing " the number I needed to call and they let me wait for long long time repeating the same things wich didn't work, costed me a lot od money got me completely out of my phone balance... It was like a nightmare! It might have just happened with me, but I wouldn't risk it. Trust me, you don't want to end up in this situation !

The place is very convenient for shopping. The room is quiet and clean. One of the two laundry machine was out of order (can't lock the door).

This is a no staff apartment hotel. The code for the door did not work. When the help desk finally got our code to work, the room was extremely cold and the bathroom smelled cat pee. Help desk gave us another room, but there was some fixing again to get the door code to work. The second room was a bit warmer and did not smell. But the air conditioning in both rooms was very loud, and in the second room it gave of a low frequency tone that crawled under the skin. The air con can be turned off, but then the room turns very cold. Not worth the money they charged. Also, you pay an extra fee for calling the help desk, which is a big minus in my view. The person answering the phone at the help desk on the on the other hand handled everything calmly and professionally.