Guest User
August 19, 2024
For $400 a night, this run down studio was a disappointment after driving 3 hours to Ucluelet and with checkin time restricted to 5 pm. Most hotels allow checkin at 4 pm or earlier. If you go to their website, you will see rooms with drop down lighting, couches to sit in, a nice kitchen with overhead lighting, other than the two kitchen chairs and the two patio chairs there was no other seating in the room, the photos of the outside were old as they showed well maintained stairs, and handrails. We came in and took one look at this run down cabin, and decided we couldn't stay here given the odour, the condition of the room and the amenities, the rear door would not lock due to misalignment, and the water damaged mattresses. Unfortunately, as it was late when we checked in there was no other accomodation in Ucluelet or Tofino that night and we had to return home to Comox Valley. The next day, we got a reply from the previous nights calls for a room from a popular lodge in Tofino near Middle Beach, they had a well maintained clean nice room with no damage, and included european continental breakfast for $200 a night, so we stayed there for two nights. We asked ******* for a refund given that we did not stay more than 5 mintues in the room, but Reef Point Cottages refused to give us one with no reason.