Best Western® Hotels in Udine

The hotel is located on the edge of the old town of Udine, which you can reach after 10 minutes. The rooms are equipped with everything necessary. Unfortunately, our room had a roofbar where you had to watch that you don't hit your head. Breakfast is served in the lobby and at good weather, you can take it on a terrace. The car can be placed on a parking site side by the hotel.

The first contact with Mrs. Maria Svarc, head of the booking office of the Hotel Principe in Udine took place by mail on 12.01.2022, when I asked for a reservation of nine rooms for 21.04.2022. The affirmative reply arrived immediately. After the booking, the details of my credit card were sent to Ms Svarc. One week before the start of the trip, Ms Svarc informed me that my credit card was not valid and that I have either to give another credit card or transfer the money, because otherwise she will have to cancel our booking. Immediately a friend stepped in and his card details were sent. Ms Svarc refused this card as well and insisted on a bank transfer. The transfer was made on Good Friday but was obviously delayed by the bank internally due to the Easter holidays. On the 20th of April, while cycling in the middle of the Canal Valley, I received a call from Ms Svarc, that the money had not arrived and that she will therefore cancel the booking, as there are always crooks working with tricks. This prejudice shocked us very much! All of us in the group are serious people with university or business backgrounds, and none of us needs to take advantage on anything. Apart from that, all our credit cards worked the whole week in all other hotels without any problems. In the afternoon, we sent to Ms Svarc the details of a third credit card, which she again did not accept. I asked the hotel owner in Gemona to call her and confirm that the cycling group existed, that there were no problems with the payment and that we wanted to claim the rooms at the Hotel Principe the next day. Still on 21.04. in the morning a friend from Udine had to make a telephone call to Mrs. Svarc to confirm our seriousness. It may be that such a strict way of dealing with customers is desired by the hotel management, but this way of dealing with us by Ms Svarc is utterly unacceptable for us. We recommend a retraining for Ms Maria Svarc, otherwise we will never book in this hotel again. Wolfgang Scholz, the organiser

Lo abbiamo utilizzato due notti come appoggio per visitare varie località dell'udinese. Ottimo compromesso tra posizione, servizi e cordialità. La camera assegnata era molto ampia e pulita. Colazione giusta per il tipo di hotel, personale gentile e sorridente. Unico suggerimento che mi sento di dare è quello di ”rinfrescare” il locale bagno: pur essendo ben pulito, rubinetterie, sanitari e complementi riportano i segni del tempo e dell'usura. Nel complesso esperienza positiva.

This Hotel was 3 star not 4 star. I guess because of the swimming pool they have achieved this? The Restaurant was closed during August (disappointing) and it is in a more industrial area, luckily we had a car so could drive to a restaurant one of the evenings. Reception were really helpful. The bar is modern and drinks were great and reasonable. The bar menu is limited but was good. Breakfast was good with lots of choices although watermelon the only fresh fruit. The corridor outside our room was dark and very 1970’s looking. Room had all we needed but dated. Pool was fine, we had to take beds outside to the sun. Small space outside. All in all just ok, could be improved with an upgrade of the building!

Arrived at the store at 9 pm, but no one received it. It is said that the hotel actually has 4 rooms, and the door with a code lock is more like a homestay. I found a small assistant from Trip.com. After contacting, I said that the front desk was off work at 8:30, but I didn't inform in advance and didn't leave any notice. Wait until 9:30 to be called to inform the unlock password to enter the room. Good location and complete facilities. The room is spacious. The service is really bad. Ctrip's little assistant is good, contact at 3 o'clock in the night of Beijing time until the problem is solved.

Delightful staff. We asked for a High, Quiet Room with a Walk In Shower and that is, exactly what we got - Room 304 Wide selection of items at Breakfast. Super staff, after ordering an Espresso on the first morning, one was brought to me without asking each day Whilst I support the Greeks for trying to get their Elgin Marbles repatriated. I doubt the country of origin is asking for the offensive statues of black people by the fireplace in the Breakfast Room. In 2023 positively offensive. They should go. Hotel very well built but now looking tired. A major makeover needed. Drain for our Shower needs bleaching, very slow to drain away. Thanks all for a lovely stay. 5 nights with Riviera and their lovely Courier, Agnes. Hayling Seagoon

I think the management deliberately choose 3 over 4 stars hotel. With small ”improvements” it could easily be a 4 star. Hotel is located a couple of minute walking distance from center of the city and parking is free and vast. Nevertheless l would like to mention two things. First the check-in. The only info we got at the check-in was ”the room in on third floor”. And thats it. Never experienced something like this in all my life. Ever. The second is breakfast. The staff is quite friendly and options to choose from at the buffett table are ok. But.. The staff is making so much noise Inside the kitchen talking and joking that you have issues hearing your own thoughts. Quite unconfortable and something to address to.

The hotel is a long time away from the train station (<500m), not far from the city center. There are many cheap grocery restaurants around the hotel. The breakfast is rich and the surroundings are quiet. It may be that the compatriots are not used to providing a kettle.

The hotel is very comfortable and clean, two steps from the train and bus station and very close to the centre accessible by foot. It is quiet, with beautiful and large rooms with fridge, with very friendly staff and good breakfast buffet.