Guest User
October 14, 2024
Good location and nice exterior of historic building. Unfortunately the interior has had a disappointing contemporary makeover and our room was soulless with characterless built-in furniture. We had a very stuffy room at the front of the hotel facing a noisy street. Reception control the a/c, but the Receptionist refused to turn it on for us, saying we "could open the window" instead. I explained that would mean we wouldn't be able to sleep because of the noise in the street. Receptionist replied that we "shouldn't stay in a city if we didn't want a noisy hotel room". Weirdest receptionist we have ever found, twisting all criticisms trying to say they were our fault. Breakfast very poor, cheap supermarket food, mouldy fruit under plastic from night before, bad coffee. We went to an excellent bakery with coffee down the road on the second morning. I asked for a receipt at checkout but when it didn't appear after 5 minutes I peered around the back and found the Receptionist was just sitting there staring at a blank computer screen to annoy me. A very strange and unsatisfactory experience.