MIllennium Plaza Hotel & Mall Ulaanbaatar Reviews

Response from Property: Dear Valued guest,Thank you for taking the time to provide your feedback about your recent stay at Millennium Plaza Hotel Ulaanbaatar. We are truly sorry to hear about the challenges you faced, particularly the lack of hot water and limited staffing during your visit. These are serious issues, especially considering the cold weather, and we deeply regret the inconvenience this caused.We will immediately address these concerns with our maintenance and management teams to ensure that similar situations do not occur in the future.We appreciate your positive note on cleanliness, but we also acknowledge that other aspects of your stay fell short of expectations. Your feedback will help us improve our services and staffing to ensure a better guest experience.We hope to have the chance to welcome you back for a more comfortable stay.Sincerely,Hotel Group Mongolia Management

Response from Property: Dear Valued Guest,Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed your stay with us and that our hotel exceeded your expectations in every way. We greatly appreciate your kind words about our staff. Providing exceptional service and ensuring our guests have a memorable experience are our top priorities.We look forward to welcoming you back on your next trip to Ulaanbaatar! Thank you for recommending us so highly.Warm regards,Hotel Group Mongolia Management

Response from Property: Dear Valued Guest,Thank you for sharing your feedback with us. We appreciate your kind words about our overall service.We apologize for any inconvenience caused by the internet speed during your stay. Ensuring a reliable and fast internet connection is important to us, and we will investigate this issue further to make improvements.We value your feedback and hope to have the opportunity to welcome you back for an even better experience in the future. Warm regards,Hotel Group Mongolia Management

Response from Property: Dear Valued Guest,Thank you for sharing your feedback with us. We're glad to hear that we exceeded your expectation. We appreciate your kind comments about our friendly staff and delicious breakfast. We understand your feedback regarding breakfast options and will take this into consideration for future improvements.Your comments help us ensure that we continue to meet the needs of our guests. We hope to welcome you back for another enjoyable stay in the future. Thank you for choosing our Millennium Plaza Hotel & Mall, Ulaanbaatar!Sincerely,Hotel Group Mongolia

Response from Property: Dear Valued guest,Thank you for your review and for highlighting our convenient location near the wrestling stadium and main square. We're glad you enjoyed your stay overall, but we apologize for the rudeness of the gym staff. We will address this with the team to improve our guest service. We hope to welcome you back soon!Sincerely,Hotel Group Mongolia Management

Response from Property: Dear valued guest,Thank you for your feedback and for highlighting the positives of your stay. We're glad to hear that you found the room comfortable and clean, which is always our priority. However, we sincerely apologize for the inconvenience with the towels. We understand how important this detail is and will work with our housekeeping team to ensure it doesn’t happen again. We appreciate your understanding and hope to welcome you back for an even better experience in the future.Sincerely,Hotel Group Mongolia Management

Response from Property: Dear Jenn5,Thank you for your feedback. We're thrilled to hear that you found our hotel to be very new and that you had a great nap during your stay. We're pleased that the breakfast, while simple, provided enough energy for your day. We look forward to welcoming you back on your next visit!Sincerely,Hotel Group Mongolia Management

Response from Property: Dear valued guest,Thank you for your fantastic review! We're thrilled to hear that you enjoyed the wonderful service, helpful front desk, and great location of the hotel. It's great to know you appreciated the view and the convenience of the connected mall. We look forward to welcoming you back for another excellent stay!Sincerely,Hotel Group Mongolia Management

Response from Property: Dear Valued Guest,Your wonderful feedback warms our hearts, and we're thrilled to hear about your fantastic stay experience. We greatly appreciate your kind words about our facilities, location, and our friendly, English-speaking staff. We're delighted that you enjoyed the stunning view from the 11th floor and the delicious order-made breakfast at our 6th-floor restaurant.Thank you for choosing us, and we can't wait to welcome you back for another amazing stay!Sincerely,Hotel Management

Response from Property: Dear Valued Guest,Thank you for your positive feedback! We're delighted to hear that you found the room clean and tidy during your stay.We look forward to welcoming you back again in the future. Warm regards,Hotel Group Mongolia Management

Response from Property: Dear Valued guest,Thank you for your positive feedback! We're glad you enjoyed the location and found value in your stay. We hope to welcome you back soon for another great experience!Sincerely,Hotel Group Mongolia Management

Response from Property: Dear Valued Guest,Thank you for sharing your feedback with us. We're pleased to hear that you found our service to be good. However, we apologize for any inconvenience caused by our car parking fees being perceived as expensive.Your comments are valuable to us as we strive to improve our services and facilities. If there's anything else we can do to enhance your experience or address any concerns, please feel free to reach out to our team directly.Sincerely,Hotel Group Mongolia Management