EllieSqueeks
August 1, 2024
I am a Diamond member and my preference for "High Floor, Near Elevator" is recorded in my profile (and usually honored). That said, when I checked in at about 8PM, I was told there was only one room left - ground floor next to the side door exit. My stay was during the Porter County Fair, so limited room selection was understood. However, the door had a notable gap within the frame and could not lock properly. This made me feel very unsafe, and I notified hotel staff right away; I hope the door has been fixed since my departure. The front desk employees were pleasant, but there appeared to be only one working at a time, so they were always lines for assistance.