Hotel Roc Barlovento

The room is still different from the domestic one, the view is unbeatable

Ctrip was quite reliable this time. Other booking apps didn't work. The confirmation was quite fast and the price was quite good. One night with three meals included was only 400 RMB. I went to the hotel front desk and asked and they said it was 130 USD per night, and there was no discount.

The bedroom was OK. But the bathroom was not so good. The mirror had many stains, and the bathtub and taps were not in good condition. The shampoo and shower gel were not replenished and were almost gone. The attitude of the front desk staff when I checked in was the worst I have ever experienced. They were unfriendly and did not give me any information. This hotel includes all meals, and there is a pool, a bar, events, etc., each with its own opening hours. They did not give me any information about them. Around 5pm, the snack staff said that the snacks here would close soon, and that more varieties would be available at 9pm. I thought they were talking about dinner. I thought it was late, but since check-in is at 4pm, I thought that was normal. Therefore, I left the room before 10pm. There was an event by the pool, and they were in the middle of the final greeting. I tried to go for dinner, but it was already closed and I couldn't eat. I was very disappointed that I missed dinner and the event because I had stayed with dinner. Instead, there was a snack corner, and I was told that it would open after a while, but the opening times given by the staff were all different. They said "right now", "22:30", "23:00". Nobody knew the correct information. Meanwhile, there was no service, and one male and female staff member was openly flirting in full view of the customers. Snacks were eventually served at 23:00. They brought us food once, but then the staff member hid, and there was no way to call him, so we had to wait several minutes for a refill. The only thing that was good about this hotel was the bar staff near the front desk at night, who was friendly and worked efficiently. His presence was the only good thing about this hotel. Anyway, it was the worst that information was not communicated. Even if they didn't tell us verbally, why didn't they think of handing out paper to each customer?

The room is really not good, there is no hot water, but the view is really amazing. In comparison, I am willing to tolerate the shortcomings of the room. The buffet is OK, better than I expected.

Well, for Cuba it’s a normal hotel.

Excellent quality ratio. Price. Very beautiful swimming pools which are clean annexed to the sea directly on a dream beach. Decent buffet with white wine and red wine from Chile. And of course unlimited drinks.

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