Guest User
July 9, 2024
The room which we got was not the one we booked. It was on the 4th floor with no lift. The room didn't have a phone. So each time we have to go downstairs to inform anything we need. No hot water available, no kettle available, tv was not working, no indoor games, had a big cupboard with no rod to hang the clothes. The bed coat was so hard to sleep on. Dusty smell and this was not at a resort but a common hotel. I think we were allotted a different room altogether because there was a rush in the hotel and directly booking people got reference over online booking. The staff were ok and the complimentary breakfast was good which was the only plus. Really disappointed.