Hotels near Vilvoorde, Vilvoorde

The hotel was rooms were clean and the beds were comfortable. The staff was courteous and professional. Check-in and check-out was efficient and quick. The airport shuttle ran frequently and was reliable.

I stayed here with colleagues 3 times in 8 days. The first visit I was greeted by a most friendly, understanding, humorous and friendly man who could not have made the process any better. The second visit the man hadn't a smile or any warmth in his greeting. The third time possibly due to my colleague and I trying to discuss that we didn't like having to run the gauntlet of smokers outside the only entrance and it being enclosed on 3 sides we were met with distain, sarcasm, sideways looks between colleagues and frank rudeness. There was no attempt to even try to apologise, quiet the opposite in fact being told that ”it's outside so doesn't matter!” Customer service needs attention. Rooms clean, needs comfy, breakfast adequate. Restaurant available in the next door Ibis standard hotel. Staff here very pleasant. Food below average. Position was great for our needs. Plenty of car parking. Pay at reception for parking of you require a receipt otherwise the barrier doesn't give you one and you have to go back to reception to request one to be emailed to you.

The hotel is about 5-6 minutes drive from Brussels Airport. The hotel environment is general, but free parking is available at the door. Next to the hotel is the train track, the noise is relatively loud, and the sound of the plane taking off and landing is relatively loud. The hot water is OK, and the sleep is OK.

The preferred hotel for the morning flight has been stayed many times. The hotel is strategically located just opposite the train station. The hotel has a one-night hotel + two-week parking package, which is also very convenient for people who drive. The hotel provides free pick-up and drop-off service. The room was large and clean, and the front desk staff spoke English. Breakfast is full and there are many dishes to choose from

This was the second time this year that we have decided to stay at the Sheraton Airport prior to our return trip home. While the hotel is overpriced it is so convenient for departure and it eliminates the anxiety regarding taxi or transit strikes (something that seems to be a cultural event). The hotel offers great service; friendly and efficient check in and checkout, good response to requests (extra towels), etc. While it seems to be appearing “a little tired” (light bulbs flickering, some new paint required) I have found it to be clean, comfortable and has the hottest water I have experienced anywhere in the world. Gullivers restaurant has adequate service and food although the wait time for meals in the evening can be a test of patience. Breakfast is much quicker and if you wish the breakfast buffet, it is complete and well presented. The coffee we had there both times was the best we have had anywhere during our past month in Belgium! Regarding the waiters in the evening (January 2nd) I must say the women staff and one man (I believe his name was Driss) were the ones doing the work. They constantly circulated the areas and responded to guest requests and needs, the other men just took up space. I had to mention this because it was just so obvious.

The location is very close to the airport. There is a hotel shuttle bus on the right hand side of Platform B on the 0th floor of the airport. It runs every half an hour and takes 10 minutes by car to the hotel. The hotel breakfast and dinner steak were great.

On a one night stay, travelling on the luxuria coach with drivers Paul & Paul with Leger holidays on a 16 day Arctic Circle and the land of the midnight sun holiday, this was our last night I have stayed at this hotel before in October 2022 on a previous holiday with Leger, it’s a fabulous hotel, spacious rooms, comfortable beds, TV, hairdryer, tea and coffee making facilities in the room, bathroom had a bath and a separate shower, excellent housekeeping, everything you needed for your stay, we had a lovely evening meal down in the restaurant, breakfast was buffet style with plenty of choice, staff were friendly and helpful, the glass lifts are amazing and the seating area in reception is modern, I enjoyed my stay.

The environment is ok, but there is no shuttle bus in the afternoon. You need to take a bus from the airport. There is a train station within a 15-minute walk from the hotel and you can quickly reach the city. It is convenient and the service is good. There is no comment in the area. Unbearable

Can't fault cleanliness and location but apart from the entrance hall the hotel is tired and needs upgrading. I have been to the hotel many times before and recommended it to friends but this time it was very disappointing and I wont go there again. They seem to have *****ped all facilites and service to the minimum and definitely don't seem to care about the customer experience. On arrival the staff at reception were exceptionally slow and unwelcoming with long queues to check in. The staff were neither helpful nor friendly and at times abrupt and rude. They were uninterested in answering any queries and failed to rectify faults throughout our stay. Having booked 5 rooms there were errors and mistakes with rooms offered against had been booked. I had booked similar rooms at the same time and same rate but the quality and size of the rooms we were given was vastly different. They argued that some of the rooms did not have breakfast included despite having booked for all 5 and had confirmation of booking. They failed to explain we needed tickets for breakfast and failed to give them to us at check in. The rooms were clean but needed updating and redecorating. There were no mini bars or tea/coffee making facilities in the room - but the cabinets had been left taking up space but empty and empty with out shelves so had not been repurposed , taking up space in very small rooms. I had about 4 inches clearance between this cabinet and the bed, making moving around the room awkward. The toiletries provided were sub-standard, a small sachet to cover both body and hair wash which was insufficient for either. The towels were ragged at the edges and needed replacing, further evidence that the hotel has cut back on facilites and quality. Catering was sub standard. There was no way to get a cup of tea or coffee in the morning without going to the breakfast room - you could not get tea or coffee in the room before going down to breakfast - and if you only wanted a cup of tea or coffee in the morning you had to pay £12 for the breakfast to access tea and coffee. There was no drinking water available in the room. The breakfast was poor quality with a limited range and the cooked food was limited and cold. What a shame that this ideally located hotel has gone downhill - I would not recommend it to anyone until they get their act together and employ customer friendly, helpful and competent reception staff.

The Hotel is not in the city center it is a 10 minutes walk away from a metro station where you can get in 30 minutes to the center. The hotel staff was not very helpful and very slow. The check in took us 45 minutes. They told us that our room would be ready at 15:00 however when we arrived there at 15:30 they told us that the room was not ready yet. At 16:00 we got the room keys but the friendly cleaning lady was not ready yet so we had to wait for 30 minutes in the floor. The room had a living and a sleeping room! It had all amanities of a 5 star hotel. The bed was very big. The shower was huge and very good but you couldn’t lock the bathroom door and it couldn’t close totally which is A BIG NO GO! There was a lot of storage space and a comfy seating area with a big sofa. The courtains were very dark and good. The room had a big balcony with view to a parking. The hotel was located in a VERY UGLY industry zone. The hotel had a covered parking and a parking space outside. There was a small bar in the hotel top and a restaurant. The restaurant was expensive and the service was slow and bad. The pool, fittness and spa were very beautiful and good. I WOULDNT RECOMMAND THIS HOTEL IF YOU WANT TO VISIT THE CITY AND IN MY OPINION IT’S NOT WORTH IT’S PRICE AND 5 STARS