Super 8 by Wyndham Waco University Area

They refused to let me check in because i didn’t have my card for my service animal. I spent the last of my money to get this room so i could rest before hitting the road again to drive another 6 hours back home. So i had to sit in my car for 3 hours trying to get a refund to be able to get another room.

I was able to change date without any hesitation, attitude, it was a very smooth transaction. It was the best decision I made hotel I made for me and my family.

It was absolutely terrible. The door would lock when you left the room. It could just be opened by anyone. When I went to the front desk the lady just gave me another key and said to mess with it. All this while always looking at her phone and never made eye contact. Terrible customer service. Everyone in the front desk looked miserable to work there.

The hallways were pretty gross: super-stained and dingy carpet that's bubbling up in a lot of places. The first room they gave my hadn't been cleaned at all (two-liter and trash sitting right there on the desk, covers at the foot of the bed and the tv was still on). The next room was fine. Dirty towels that were piled in the hall on Saturday when I checked in were still there Sunday when I left. It did the job, but I wouldn't return.

Everything

Did not have our room ready until 5 pm. Staff was rude as well

Bed spread was dirty no WiFi Rude desk lady

Decent but not great