xin xiao
September 6, 2024
The hardware of the hotel is great, from the lobby to the indoor facilities, it is in line with the grade of St. Regis. But the service is really disappointing. It took more than 30 minutes to ask for a pair of slippers, and I waited for an hour and a half for a toothbrush, but it still didn't come. I called to ask, and the reply was: I forgot!
I checked out on the third day and told the person in charge about such bad service. This person said sorry, but he was actually very arrogant and didn't apologize sincerely.
No one helped with the luggage when I left the hotel. The guy at the door didn't leave at all. Well, I saved the money for a cup of coffee.
DC St. Regis, no chance next time!
Original TextTranslation provided by Google