Garden Court Hotel Aylesbury

Overall this hotel should be closed and completely refurbished. On arrival the main entrance was having concrete work done so had to enter through the rear door where you walked past discarded fridges and other tools. You arrive into a dark and dingy hall and I genuinely thought they had had a power cut as it was so dark; only small emergency type lighting on. The walls were black and stained and the carpet pattern was unrecognisable. The ‘reception’ was basically a desk and the security guard they had posted here was either asleep OR playing games on his phone (one night with spent alcohol containers next to him - unsure if it was theirs). The room was very big; the bed was comfortable and the bathroom was recently refurbished. Thats where the positives stop. The furniture in the room was extremely outdated and the sofa looked like it could walk itself out the room!! Very unclean and clean. Their is no air-con or natural air flow in the room; even opening the window provided little relief from the heat wave we experienced. I paid nearly £450 for 5 nights here and if I had the option of alternate accommodation I would have taken it. Honestly; would have paid £150/200 for this stay at a push. Overall this hotel should not be open and should be closed for refurb.

I booked a room for Saturday 2nd July 2022. I had booked other hotels tentatively but wanted a hotel that was clsoer to a local venue at which we were attedning a concert. A present for my wife. Upon booking at Garden Court, and receiving confirmation of that booking, I cancelled the other hotels. Just 5 days before I was due to attend Carlos, from the hotel he did not identify his position, I assume someone with some form of "responsibilty" called me to advise that they had to cancel my room. I advised strongly this was not acceptable and the excuse given was contractors had overrun and my room would not be available although the hotel was still going to be open. I aske dif I could have another room he said no as the hotel was full. I said with events at Silverstone (F1) and other local events I would not find alternative accomodation. This proved to be the case!! I advised that as a result I would have to drive 3 hours instead. All I got was "sorry for the inconvenience blame contractors etc. This is not acceptable and I note from previous reviews that renovations have been ongoing for a while. I did not look at these when I booked nor should I have to when my booking was confirmed. This falls way below the standard of Best Western hotel service and I do not intend to use them again. I said to Carlos that it would spoil my weekend and it did. The romantice weekend away, the first in 3 years, did not happen. I had to drive, not drink etc etc. Carlos I found your excuses to be insincere, patronising and completly lacking in empathy and any customer service. Why I was advised in such short tilme is beyond me and if you and your team cannot manage you own contractors that speaks volumes. No offer of trying to find alternative accomodation nor offer in fact of any help whatsoever. No customer service at all.

this is the place to stay if you want to pay high prices to stay in a run down, shabby out dated hotel. You are greeted at the entrance with skips full of filthy old mattresses', window frames and general debris, old sofas sit on the edge of the car park. The hotel has rooms which are not clean nor effective? Air conditioning does not work and shower heads hang from the wall, its a mess! There is no restaurant or hot food - don't be misguided by the pictures! breakfast is actually in a brown bag - a very expensive brown bag. This is all backed up with no manager on site and a customer service team who just don't want to listen.

We wanted a hotel close to a friends birthday party and, having stayed at many Best Western's before we booked this one thinking that it would be the same standard. I wish I had taken the time to look at the tripadvisor reviews because it would appear that they have received feedback about cleanliness before. We didn't check the room thoroughly before leaving for our night out but at best it appeared dated. The following morning I dropped my phone and when I went to pick it up I found a used condom on the floor in the corner. I thought I'd submit a complaint before taking to social media and review sites to see their response and whether they made any attempt to put things right - basically they'll tell their cleaners so it doesn't happen again. It would appear that they have a stock answer to all poor feedback as my acknowledgement was almost identical to their responses to the previous reviews. They even tried to tell me that Best Western were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group’s We Care Clean™ initiative, and our trained staff are committed to ensuring the highest cleanliness standards recommended by the Centers for Disease Control.

If you're wanting to pay a premium rate for what is essentially a run down homeless shelter then this is the place to stay! Security everywhere to ensure the safety of those paying £128 per night! Room was outdated,dirty, heater/air con unit broken, toilet seat half hanging off, water leaking from the flush handle when used. Restaurant facilities were closed, maybe being used as a soup kitchen, but this is not the standard of hospitality you would expect when paying such a premium per night. Guest should be advised before booking that this hotel is being used as a shelter and should certainly not be charging such a price. Massively disappointing stay

Below standard especially for the price. Room was spacious but not the best I have stayed in. The restaurant is not open for breakfast or evening meal, if you have booked B&B you get presented with a small brown bag with a cereal bar, apple, prepackaged croissant and a carton of orange juice. I was woken on numerous occasions by other people’s doors banging closed and there was quite a lot of road noise. I will not be returning, the only good thing was a large car park.