Wellington Oriental Bay Hotels

I don’t normally like to stay at this hotel but decided to give it another go as I do like the location and views from the harbour view rooms. Mistake. The room was well over-priced at $340 for the night and the service was poor at every step of the way. Parking is limited, tight and if it is raining, you can get quite wet if parking across the road. If parking, there is no way to enter the hotel as the door at the car park side requires a room key to access. Impossible when you haven’t yet checked in. I rang the bell for service several times with no response. I eventually knocked on the door when a staff member saw me, she let me in and promptly turned her back without acknowledging me. Reception is actually 7 floors down but this staff member certainly wasn’t going to tell me that. After checking in, and paying $25 to park across the road, I was then told to put a pass on my dashboard. Yep, they have all the vehicle details from check in, but insist on you then going up 7 floors, and walking out of the hotel and across the road to put the pass on the dash otherwise you risk being towed! Reception already has all the details. This all took longer because one of the two lifts was out of service. Check previous reviews - this is not new. I thought I’d go to he bar for a drink after this however it was closed to the public for a private function and I was told I could not be in that area. At this point I decided to go elsewhere for dinner. On exiting the one lift that was working, it was blocked by a vacuum cleaner that had been placed across the lift door by a staff member. I chose to eat breakfast elsewhere and got out of there as soon as I could. I used the express checkout - but never received a GST invoice / receipt. I had to follow that up also. I stay in hotels regularly for business - it won’t be this one again. No part of this experience was well executed. I advise businesses on how to deliver a great customer experience. This hotel is a case study in how not to do it and that is the only thing that I am grateful for from this visit.

Booking was done directly on the Hotel's website. Check in from 2pm translated into checking in after 4pm over an hour after we arrived, we were simply instructed to go away and come back later! On the at least four occasions I was at the reception, I had to explain again to the same receptionist why I was there - to check in ! ! ! Reason given room was not ready, was lack of staff and a full house the night before LOL. Room provided was not what was booked, nor did it match what they advertise on their website. When we queried issues with staff we were passed to Manager, she said she would get back to us in a couple of minutes when she had checked our booking - that translated into over half an hour before she turned up at reception - after she was again called away from another activity. Her arrival took the form of wanting to book us in, totally disregarding she had promised to call us back. Even when I showed the Manager (a) Our Booking; AND (b) Room Info on their websiste, I was told I was wrong LOL . . . So we left. Payment was processed immediately, Credit took significantly longer to be processed, despite there being there being less than an hour between payment and refund. Several staff were covered with visible tattoos, they may have been excellent employees, but that is not everyone's cup of tea, to us, not at all professional for the hospitality sector.

The Ohtel is everything you could possibly wish for in a boutique hotel. The room was sunlit with city and water views and very comfortable. The location is ideal with easy walking distance to all amenities. The best feature of all is the very warm and welcoming staff who added the extra touch to ensure an excellent stay. The Pantry provides beautiful food, coffee and service. It was like coming to stay with friends rather than just another guest in a hotel. I look forward to returning again.

This hostel is right in the city center, there is a grocery store across the road, and it is a few minutes walk to the Papa Museum. The whole hostel and our room were very clean. We were impressed with the fully equipped kitchen and bathroom, and we felt great with a hairdryer and a straight hair stick in the ladies bathroom. The staff was friendly and you could still have a very affordable breakfast at the hostel. When you are in Wellington, we definitely recommend you to stay at this hotel.

With a stay at The Terrace Villas - Executive Apts, you'll be centrally located in Wellington, steps from Wellington Central Business District and 11 minutes by foot from Cuba Street Mall. This aparthotel is 0.7 mi (1.2 km) from Te Papa and 2.5 mi (4.1 km) from Interislander Ferry Terminal.Take in the views from a garden and make use of amenities such as complimentary wireless internet access.Featured amenities include express check-in, express check-out, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.Make yourself at home in one of the 35 guestrooms, featuring kitchens with full-sized refrigerators/freezers and stovetops. Rooms have private patios. Smart televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include desks and microwaves, and you can also request rollaway/extra beds (surcharge).

The young lady who is responsible for managing the hotel is Chinese! kind! Great!

The camper van site here is really just the car park to the motel. There are some facilities available, but they are fairly basic, with a strange control for the showers outside the bathroom. The site is just off a major road so relatively noisy even at night, but there is a shared kitchen and the facilities are clean and working. There are two self-service laundries which work well. Driving into Wellington from here could be tricky, and parking a camper van in the city even more so. But there is a bus service from the end of the road right into the city centre, which was great and took around 20 minutes. We chose it because it seemed to be about the nearest site to the city and the location was OK. There's not too much more to recommend it.

My stay was disgusting and the receptionist (manager) was rude, mean, dismissive and argumentative. She has no empathy, doesn't care, she acted like I was inconveniencing her by just checking in and checking out. She would stare at me with utter distain. No ounce of customer service skills. Then had the audacity to call me rude and told me to get people skills. I was merely reacting to her being nasty and my taking money. She has no professionalism what so ever constantly acts like she is annoyed. She acted like she owned me and was trying to be my mummy She yelled at me and stole my money. The accommodation is disgusting, I dont even know where to start Upon arrival I thought there was no one there, I was left standing there. I didn't realise the receptionist was in the office ignoring me until a lady with a duffle bag went into the office and I asked the lady if someone was there to which she said yes. So I went to pop head in to say hello and the receptionist set on me growling at me and being nasty telling me to get and go away. She was rude and treated me like a criminal during check in. The room was impossible to find but I found it eventually. She heartless and inconsiderate. It's not a hotel it's a hostel Upon check out the receptionist acted like she was pissed off that I wanted to check out. She growled me because I touched the reception desk, there was some old tape hanging off and I kinda played with it and she just kept growling me and yelling at me saying I was ripping it when I wasn't and she wouldn't let me speak or shut up. I had to yell over her to check me out. She refused to give my money back because there was a hair dye transfer from me bright red hair on a towel. I explained the dye is water soluble and it will wash out. Never mind that my makeup and mascara were on the towels. She staring yelling at me and would only give me 80 dollars in the end. She only gave it to me because I argued with her she was going to take the whole 100. I had folded the towels, emptied the rubbish wipes the floors. She had to unfold the towels like literally look through a customer's washing. She was looking for a reason not to give my money back. When I was trying to explain the room situation she yelled at me and talked over me I was just trying to have a discussion about the issues with the accommodation and she yelled at me and growled at me for not complaining sooner. I can actually raise an issue whenever I please. The fridge leaked in the middle of the night and I used a towel to clean that up. Out of courtesy I placed a towel on a pillow to sleep to avoid hair dye transfer. The room was gross the shared toilet and bathroom were gross there was urine on the underside of the toilets. The shared kitchen area was gross There's like a ventilation system above the bed covered with dust, grime and build up which fell on me and the bed so I pulled it away. No mirrors! The draws and furniture are so old and tatty and smell bad.

The location of the hotel is very good, it is convenient to go everywhere, and the bedding is very comfortable. The restaurant on the first floor of the hotel is delicious. You can walk to Shed5, the same restaurant of Jay Clan, within five minutes. The service staff are all very nice, which is pretty good in New Zealand, which is famous for its deserted hotels.

Have stayed at this Ibis in central Wellington twice now, and it never disappoints = you know just what you'll get; clean and functional spaces, rooms, bathrooms etc. Breakfast was very good also, and plentiful. Pleasant staff throughout also; an all-round positive experience as part of work travels. Although Ibis is predominantly a budget hotel brand elsewhere in the world, such as Europe - this hotel is priced for location, and the local market; hence mid-range.