Best Hotels in Wellington, New Zealand

My partner and I stayed at Hotel Waterloo & Backpackers for a weekend in Wellington. We had a private room with ensuite bathroom. The room was tidy and clean, located at the end of the hallway (quiet - Bonus point!). The staff was friendly as well. The Hotel is in a perfect location: close to the Beehive and in walking distance to the CBD, Te Papa, Cable Car etc. Can recommend!

It's an older hotel and the halls smell a little funky but that quickly fades. The rooms show some signs of wear but are clean and have all the things you need. The bed was clean and comfy. The dining room was cozy and inviting. There seemed to be a little confusion in the kitchen, I know places are short staffed, but the food that arrived I really enjoyed. It is close to lots of things, I was on foot for this trip. The value was good for the price and I would stay here again.

This hostel is right in the city center, there is a grocery store across the road, and it is a few minutes walk to the Papa Museum. The whole hostel and our room were very clean. We were impressed with the fully equipped kitchen and bathroom, and we felt great with a hairdryer and a straight hair stick in the ladies bathroom. The staff was friendly and you could still have a very affordable breakfast at the hostel. When you are in Wellington, we definitely recommend you to stay at this hotel.

Stayed for 2 nights on and adults weekend away. Great little hotel, rooms are nice with fully equipped kitchen in the suite. I would recommend the suite rather than room for a bit more space. Nice little touches like Bottled water, an Organic fruit drink and chocolate in your room on arrival. Plus you can help yourself to soft drinks and coffee in the lobby anytime. Came with breakfast (continental) which looked nice but we ate out. Customer service was really god. Very close to everything, Will stay again. The only thing that bothered me was no opening windows, but fresh air vents are in place.

Really very satisfied! The location of the hotel is very good, the sanitation is very good, the facilities are very new, there is breakfast, there is parking on the opposite side of the road, there is a charge, but it is like this in the urban area, and there is no charge on holidays

The floor height of the room is low and oppressive, the bathroom scale does not work, other supporting facilities are OK! There are special juices for breakfast, great! The food options include porridge but the taste is generally appropriate, other foods are ok!

Disappointed our room was not the cleanest. And the pressure for the shower was very low. Shower over bath so very old. We went for Ed Sheeran concert so they doubled the price so for what we paid per night was way over the top but if you went at a time when nothing is on it’s a cheaper hotel. Staff were excellent thou very helpful. I would stay again but not pay the price we had to for concert. Full breakfast was complementary which was good location was great only 10 minute walk and you are down town.

I don’t normally like to stay at this hotel but decided to give it another go as I do like the location and views from the harbour view rooms. Mistake. The room was well over-priced at $340 for the night and the service was poor at every step of the way. Parking is limited, tight and if it is raining, you can get quite wet if parking across the road. If parking, there is no way to enter the hotel as the door at the car park side requires a room key to access. Impossible when you haven’t yet checked in. I rang the bell for service several times with no response. I eventually knocked on the door when a staff member saw me, she let me in and promptly turned her back without acknowledging me. Reception is actually 7 floors down but this staff member certainly wasn’t going to tell me that. After checking in, and paying $25 to park across the road, I was then told to put a pass on my dashboard. Yep, they have all the vehicle details from check in, but insist on you then going up 7 floors, and walking out of the hotel and across the road to put the pass on the dash otherwise you risk being towed! Reception already has all the details. This all took longer because one of the two lifts was out of service. Check previous reviews - this is not new. I thought I’d go to he bar for a drink after this however it was closed to the public for a private function and I was told I could not be in that area. At this point I decided to go elsewhere for dinner. On exiting the one lift that was working, it was blocked by a vacuum cleaner that had been placed across the lift door by a staff member. I chose to eat breakfast elsewhere and got out of there as soon as I could. I used the express checkout - but never received a GST invoice / receipt. I had to follow that up also. I stay in hotels regularly for business - it won’t be this one again. No part of this experience was well executed. I advise businesses on how to deliver a great customer experience. This hotel is a case study in how not to do it and that is the only thing that I am grateful for from this visit.

Always thoroughly enjoy my stay here. Very convenient, a step away from central Courtenay Place. Parking is convenient and easily accessed. Rooms are fully equipped with kitchenette that has its own dishwasher/cooktop/fridge etc. super comfy bed and nice little balcony. Really nice open plan bathroom/wet room and lighting is great for dolling up! It’s the PERFECT spot for a night out on the town. Always will be booking here for when I am needing to spend my night in Central Wellington for events. Christian H at the counter is a very nice and welcoming work colleague.

My family and I had an excellent stay. The view was great, our room and our beds were so comfortable. There were plenty of towels for all of us to have showers. The only thing that could improve is the choice of food that is friendly for families, especially for children. But yes was an ideal one night stay.