West Hollywood Spa Hotels

The room is very different from the pictures on the website. The pictures on the website are not real pictures and the room is very small. When I checked in at the front desk, a room was not available until 4 o'clock. It was recommended to upgrade the room for an extra fee. Normally, the room should be given at 2 o'clock. Because I was tired from the long distance, I was not willing to wait for the extra fee to change rooms! They did not proactively provide the bill when checking out, and did not allow confirmation. After asking for a printout, they discovered that they had been charged a parking fee, and there was no car at all! After questioning, the fee will be refunded after confirmation of reply. There are other miscellaneous charges, so I won’t go into details about various taxes! The overall standard of the hotel is no more than 4 stars, and there is nothing superior except for its location on Sunset Boulevard!

Let me start with the positive. It’s a beautiful hotel that is very minimalism and I stayed in a loft terrace room which was spacious and comfortable and had a great view of the city. In addition as a Titanium member they offered me an upgrade to a suite but as it didn’t have a view I decided against it. Now for the staff and management. I had a charge added to my bar tab that I did not authorise and a valet charge added when I did not valet park. Two staff members here were dishonest and the management, both front office and director of sales seem to think that this is acceptable and did not apologise. They did refund me those charges. And give me back the resort fee. But they told me there was no wrong doing happening at the hotel. I am of the opinion that if someone in the bar adds a service tip that was not authorised that this is fraud. It was a purposeful and deliberate act with the expectation that I would not notice. And clearly an understanding that the management would let it slide. I have spent over 80 nights in Marriott hotels this year, including more expensive brands than this hotel and I’ve had better experiences and better management. Any hotel that allows employees to commit fraud and says no wrong doing happened and does NOT apologise should be investigated and anyone who stays at this hotel should be weary. I’d strongly advise double checking your folio when you leave the hotel. I’m very, very disappointed with this hotel management and Marriott. Be warned.

Hotel room space can also be very good location to go to popular attractions not far from the hotel looks like just opened the lobby is still renovated now got a temporary lobby parking fee for one night 46 US dollars service staff is very warm in all aspects except our room air conditioning is really It’s too noisy, I don’t know if it’s the same as our room.

When I was inexplicably leaving the store, I said that I had to accept Amenity Fee. It seemed to be 30 knives. I didn’t explain anything when I first checked in. I don't know if the corresponding cost is a disposable toothbrush. There are drinks and snacks in the room, but there are no prices. The hotel is relatively new, so health is OK. But the price is relatively low cost. Not recommended to stay! Can't talk about any good experience

非常舒適的一家傳統美式酒店，環境好，位置好，餐廳牛排味道也不錯，服務人員態度也超好，有很多音樂元素，走之前好像邊兒上的畫廊還有活動，很多人正裝參加。如果是第一次來洛杉磯強推，周圍南面有一個傳統的farmer market，裏面吃的喝的應有盡有，完勝大中央市場。如果還有機會再來洛杉磯的話，這個酒店一定要多住兩晚，推薦…