Whitehorse Hotels with Bars

This establishment does not live up to its reputation, nor do the photographs tell the whole truth. As soon as we walked through the front door we realised that something was amiss -- the lobby furniture showing in the photographs was non-existent! After exploring the rest of the facilities and chatting with the staff, we were ready to assume that some assets had been sold to pay ongoing utilities and other expenses; the funds they might have reaped from the sale certainly didn't go to fix the ice machine or the laundry equipment which were supposed to be available to the clientele, but were non-operational during our stay. We booked our room in May, and at that time were promised a complimentary breakfast; when I asked where breakfast was served, I was told that they didn't serve breakfast, so the photos of the dining area on their website were a bit misleading as well. They do get full marks for cleanliness of the rooms and corridors, and those travellers who prefer a firm mattress would have been very happy with the beds in our room. We also loved the fluffy white towels. Because we were disappointed overall with the accommodations, we changed our plans and checked out a day early. Overall, a disappointing stop on our tour of Northern Canada.

We booked here based on the published claim by this hotel that a ”Shuttle is Provided” from the airport. The airport is 0.7 miles away, but too far to walk with suitcases. We double-checked when we reserved. But- NO Shuttle! We had to pay coming and going at $30 each way. We have had No answer from corporate, but have since read that others found issues with this lie. Also- the small restaurant onsite was closed. The power failure certainly wasn't the fault of the hotel.... but clearly, any reputable Business would have bent over backwards to try to rectify the $60 lost to Ubers by D-R-I-V-I-N-G us to the airport. Beware. The listing is still False even today. Absolutely no Customer service here at all!