Guest User
August 6, 2024
I recently stayed at Whale's Way Ocean and was extremely disappointed. For two days, there was no hot water in the tub, which was a major inconvenience. This was in the dead cold of Wilderness! Despite calling for over an hour - no answer or phones off, I received no empathy from the staff. Their response was simply, "Sorry, will see you next time." To make matters worse, the owner or person in charge responded sarcastically to my complaints. The lack of basic amenities and the unprofessional attitude made for a frustrating experience. I expected better service and will not be returning.